Food Safety Terminal Maintenance Manual P/N 100-13732 Rev B
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Change History Rev A Rev B Initial version August 2014 Updated FCC and Canadian interference statements October 2014 100-13732 - Rev B Page i
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Federal Communications Commission Radio Frequency Interference Statement This equipment, when not transmitting, has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
The highest Pout was taken from the original certification report under FCC ID: VPYLBTN Highest Pout is 264.24mW, highest antenna gain (in linear scale) is 0.87, and R is 20cm. Pd = (264.24*0.87) / (4*π*202) = 0.045 mW/cm2, which is 0.955 mW/cm2 below to the limit. Canadian Department of Communications Radio Interference Statement This device complies with Industry Canada licence-exempt RSS standard(s).
Disclaimer NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT: The information in this document is subject to change without notice. No part of this document may be reproduced, stored or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains information that is both confidential and proprietary to TransAct.
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Table of Contents Change History ................................................................................................ i Federal Communications Commission Radio Frequency Interference Statement ...................................................................................................... iii FCC Wireless Notice ...................................................................................... iii Output Power into Antenna & RF Exposure ...............................................
Disassembly of Major Components ............................................................... 37 Parts List .................................................41 Main Printer Assembly 97-12575 .................................................................. 43 Printer Mechanism 97-11000 ........................................................................ 45 Printer Assembly – Lower 97-12450............................................................... 47 Base Plate Assembly 97-12471 ...............
Chapter 1 Introducing your Ithaca® 9800 Printer 100-13732 - Rev B Page 1
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® About Your Ithaca 9800 Printer About your Ithaca® 9800 Printer The Ithaca® 9800 printer by TransAct® represents the very latest technology in on-demand thermal label printing for food safety and nutrition labeling, specifically designed for the needs of the food service industry. It builds upon the experience of the Ithaca® line of printers with a host of features specifically designed to improve the performance of food service labeling, including: Large, easy to read 9.
® About Your Ithaca 9800 Printer Who Should Read This Guide? This document provides information useful for end users who will maintain the Ithaca® 9800 printer in their operations. What Is Included in This Guide? This Maintenance Manual includes information on the maintenance of the Ithaca® 9800 printer.
® About Your Ithaca 9800 Printer Technical and Sales Support Your printer is backed by the resources of TransAct Technologies, a global technology firm with dedicated technical support and sales assistance. Here is how we can help you: On-line Technical Support Our web site at www.transact-tech.com is your on-line portal to obtaining technical assistance with your Ithaca® printer.
® About Your Ithaca 9800 Printer Return Materials Authorization and Return Policies If a support technician determines that the printer should be serviced at a TransAct facility, and you want to return the printer for repair, we will issue you the Returned Materials Authorization (RMA) number that is required before returning the printer. Please prepare the printer being returned for repair as follows: Pack the printer to be returned in the original packing material.
® About Your Ithaca 9800 Printer Contact Information USA TransAct Inc. 20 Bomax Road Ithaca, NY 14850, USA Telephone 607.257.8901 Fax 607.257.8922 Web Site: www.transact-tech.com European Service Operations 7 Wood View Broomhouse Lane Industrial Estate Edlington, Doncaster DN12 1EQ UK Telephone 011-44-1709772500 Fax 011-44-1709772505 Asia TransAct Macau Office Level 20, AIA Tower Nos 241A-301, Avenida Comercial de Macau Macau Rash Suliman Telephone +(853) 6269 6966 E-mail rsuliman@transact-tech.
® About Your Ithaca 9800 Printer Page 8 100-13732 - Rev B
Chapter 2 Safety Precautions 100-13732 - Rev B Page 9
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Safety Precautions Important Safety Precautions General Precautions Never place the printer on a slanted or unstable stand or table. If the printer is dropped or slides off, this could cause personal injury. Never locate the printer near a water faucet or in any other location where it will be exposed to water. This could cause serious electrical shock. Place the printer in a location that meets the specified ranges of temperature and humidity.
Safety Precautions Never pull on the power cord to unplug the cord from the power supply. Always grip the plug to remove it from the power supply. If the printer will not be used for a long period, disconnect the power cord from the power source. Always keep the area around the power plug free of obstacles so that you can unplug it easily. This allows you to unplug the power cord quickly in an emergency. Never use any power source other than the one rated for the printer.
Safety Precautions Note: Do not rapidly switch the printer off and on. This could damage the printer. After switching the printer off, wait at least 5 seconds before switching it on again.
Safety Precautions Page 14 100-13732 - Rev B
Chapter 3 Ithaca® 9800 Specifications and Requirements 100-13732 - Rev B Page 15
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® Ithaca 9800 Specifications and Requirements Ithaca® 9800 Specifications and Requirements Standard Features The following features are standard for Ithaca® 9800 printers: 9.7-inch touch screen (diagonal measurement) using “hot touch” capability with 9.7-inch color display Standard 2.
® Ithaca 9800 Specifications and Requirements Touch screen and terminal capable of multi languages for all areas of the world (AOW) Self Diagnostics Remote firmware update through Ethernet or USB thumb drive ON/OFF Switch: Accessible but located to minimize spillage susceptibility Easy label loading “Spill-proof” by design Label tear-off (both std.
® Ithaca 9800 Specifications and Requirements Physical Printer Specifications H D W Max Dimensions Dimensions in inches Dimensions in mm Weight: W 11.75 D 9.06 H 9.99 298.45 230.12 253.74 approx. 10 lbs. (4.54 kg) Interfaces: USB 2.0 Type A, 10/100 BASE-T Ethernet, Wi-Fi, Bluetooth v4.0 Printing Characteristics Printing method: Resolution: Print zone: Print speed: Thermal monochrome 8 dots/mm (203 DPI) 2 inches (51mm) using 2.2 inch (56mm) wide label 1 inch (25mm) using 1.
® Ithaca 9800 Specifications and Requirements Environmental Conditions The Ithaca® 9800 is designed to be placed on a flat, stable surface. Be aware that the environmental conditions of the location where you place the printer will have an effect on the printer’s performance and longevity. The printer will run its best when stored and operated in an environment that meets the temperature and humidity conditions described below. Temperature: Typical Operating: Storage & Shipping: +5 to +50 °C.
® Ithaca 9800 Specifications and Requirements USB Interface The USB interface is a Version 2.0 host interface with a standard Series "A" receptacle as defined in the USB Specification. The standard USB Type A connector has the following pin functions: Pin Signal 1 Vbus (+5 V dc power for external devices @ 500mA) 2 Minus data 3 Plus data 4 Ground Note: The standard USB interface does not have sufficient power to run the printer.
Chapter 4 Installation and Setup 100-13732 - Rev B Page 23
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Installation and Setup Unpack the Printer Be sure to save the box and packing materials in case you need to send the printer in for service. TransAct Technologies is not responsible for damaged return items that are not packaged in original shipping material. Refer to “Return Materials Authorization and Return Policies”, on page 6 for information on what to do if you have to return your printer for repair.
Installation and Setup A startup screen is displayed while the unit is powering up. In the event that at least one printer mechanism is not connected, an error message is generated.
Installation and Setup Printer Features The diagram below shows the main external features of your Ithaca® 9800 printer. [1] [2] [3] [4] [1] Front terminal door - swings upward to provide access to label rolls and printer mechanisms. [2] Touch screen display - contains configured food items and categories, as well as HELP system displays and menu options for SETUP functions. [3] USB and Ethernet ports. [4] Label printing slots: up to two printers supported, with varying media sizes.
Installation and Setup Loading Label Rolls The Ithaca® 9800 printer features easy, drop-in loading of thermal label roll media. This section discusses how to load label media. 1. Grasp the sides of the display, and rotate it toward the rear of the terminal. 2. Rotate the display until it in a horizontal orientation as shown in the figure.
Installation and Setup 3. Grasp the plastic cover latch as shown and squeeze to release it. 4.
Installation and Setup 5. Drop the label roll into the label roll bucket. Note the proper orientation of label stock coming off top of roll. Thread label stock under label sensor in printer mechanism as shown. Leave three or four labels in front of printer mechanism. Label sensor Note that following the insertion of the paper, the label sensor should be positioned over a label, not the web between labels, as shown in the figure.
Installation and Setup 6. Close printer mechanism cover as shown. Rotate cover until it latches securely. Printer automatically aligns to the next label. 7. Grasp sides of display and rotate forward until it is in closed, latched position.
Installation and Setup 8. Label stock may be torn off by either pulling upwards or pulling downwards.
Installation and Setup 9. To make sure labels are loaded correctly, press the left or right feed button on the display several times after the device is powered up. Note: The left and right feed buttons may be customized to specific customer sites. The default buttons are as shown below: Note: The Ithaca® 9800 printer supports different sizes of label media. See the next section, Changing the Printer Mechanism, for details on installing new printer mechanisms to support different label types.
Chapter 5 Disassembly 100-13732 - Rev B Page 35
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Disassembly Disassembly of Major Components The Ithaca® 9800 printer has the capability to quickly and easily load different printer mechanisms to support thermal printing of different sizes of labels. This section discusses how to open the unit and remove and change the printer mechanism. 1. Press the power switch on the side of the terminal to turn it OFF as shown.
Disassembly 2. Grasp the sides of the display, and rotate it toward the rear of the terminal. 3. Rotate the display until it in a horizontal orientation as shown in the figure.
Disassembly 4. Grasp the front terminal door with both hands, and pull it forward and down as shown. 5. Rotate the door to the open position as shown in the figure.
Disassembly 6. Lift and pull the printer mechanism carefully out of the terminal. 8. The printer mechanism is now removed.
Chapter 6 Parts List 100-13732 - Rev B Page 41
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Parts List Main Printer Assembly 97-12575 Front view 100-13732 - Rev B Page 43
Parts List Rear view Item 1 2 3 4 5 6 7 Qty 1 1 1 4 2 1 3 Page 44 Part number 97-12550 97-12526 98-07010 98-11585 97-13637 97-12450 98-2052 Description ASSY - DISPLAY BEZEL COVER - PCB ACCESS LABEL - VENDOR SERIAL PLATE M3 X 16MM SEMS PAN HEAD NAME PRINTER ASSEMBLY-LOWER SCREW 6-20 X 3/8 THD CUT PHPS HD 100-13732 - Rev B
Parts List Printer Mechanism 97-11000 100-13732 - Rev B Page 45
Parts List ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 QTY 1 4 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 8 1 1 3 2 9 1 1 1 2 Page 46 PART NUMBER 97-11035 98-02592 97-10627L 97-10964L 97-10966L 97-11024 97-11040 97-11031 20-03152 97-11069 97-11030 97-11016 97-11019 97-11023 95-05776 97-11037 97-11042 97-11022 97-11582 97-11012 97-11013 97-11038 97-11049 97-11008 97-11044 97-11009 97-11025 520-9800002 520-9800003 98-04997 98-7608 98-11
Parts List Printer Assembly – Lower 97-12450 100-13732 - Rev B Page 47
Parts List ITEM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 QTY 1 4 1 1 1 1 1 2 2 4 5 10 6 1 1 1 1 Page 48 PART NUMBER 97-12471 97-11469 97-11140 97-12481 97-12247L 97-12239L 97-13051 97-11000 98-2052 98-7608 98-11578 98-02215 98-13483 97-12475 97-12479 98-12282L 97-12482 DESCRIPTION BASE PLATE ASSEMBLY COVER-FRONT COVER-POWER SUPPLY COVER-TOP HARNESS-FRONT PANEL HARNESS-POWER SUPPLY NAME PRINT MECHANISM SCREW 6-20 X 3/8 THD CUT PHPS HD SCREW-#4 PLASTIC THREAD FORMING SCREW-#4-24 X .
Parts List Base Plate Assembly 97-12471 Front view Detail note 100-13732 - Rev B Page 49
Parts List Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Qty 2 1 2 2 2 1 1 1 1 2 1 2 1 1 1 1 4 1 4 3 32 Page 50 Part number 97-11180 97-12489 97-11857 97-11856 97-12240L 97-12244L 97-12490 97-12436 97-13054 97-11855 97-12474 97-11491 97-12241L 97-12242L 97-12243L 97-12445 98-1832 97-12285L 97-13055 98-7608 98-02215 Description ASSY - PAPER BUCKET BRACKET-INNERCONNECT CABLE CLAMP, BOTTOM CABLE CLAMP, TOP CABLE-20 POSITION INTERCONNECT CABLE-USB-LA-A MALE TO RA-B MALE COVER-BATTERY CONNECTOR
Parts List Side Frame Assembly – Left 97-12475 Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Qty 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 2 Part number M067883-03 97-12551 97-12177 98-05786 97-13050 97-11485 97-11479 97-11607 98-7608 97-12478 97-12443 97-12432 28-03857 97-11571 97-12452 97-12295L 97-11605 Description #6 x 1/4 PHIL, PH, PLASTITE BUTTON - POWER LATCH PLATE M4 NYLOC NUT NAME PIVOT BRACKET-LEFT PIVOT PIN PIVOT-LEFT SCREW-#4 PLASTIC THREAD FORMING SHIELD-ESD (LEFT) SIDE PLATE-LEFT SPACER ASSEMBLY-F
Parts List Side Frame Assembly – Right 97-12479 Item 1 2 3 4 5 6 7 8 9 10 11 12 13 Qty 2 1 1 1 1 1 1 1 1 1 1 1 2 Page 52 Part number M067883-03 97-12177 98-05786 97-13053 97-11477 97-11479 97-11606 97-12477 97-12480 98-11561 97-11571 97-12451 97-11605 Description #6 x 1/4 PHIL, PH, PLASTITE LATCH PLATE M4 NYLOC NUT NAME PIVOT BRACKET RIGHT PIVOT PIN PIVOT - RIGHT SHIELD - ESD (RIGHT) SIDE PLATE - RIGHT SPRING PLUNGER SPRING - PIVOT SPRING - TORSION (DISPLAY, LEFT) WASHER - PRESSURE 100-13732 - Rev B
Parts List PCB Enclosure Touchscreen Assembly 97-12540 Item 1 2 3 4 5 6 7 8 9 10 11 Qty 2 1 1 1 2 1 1 1 1 1 8 Part number 98-02592 99-12323L 97-12536 97-12524 97-12528 98-13482 97-11219L 97-11689L 97-12245L 97-12525 98-02215 Description 2-32 X 1/4 PAN HD PLASTITE HI-LO ANTENNA - DUAL BAND PCB W/CABLE ROHS ASSY - DISPLAY/TOUCHSCREEN ASSY - PCB ENCLOSURE ASSY - SPEAKER MOUNT BLACK DUAL LOCK 1/2" X 2" CABLE - LCD, LVDS CONTROL - PCB HARNESS - HEADPHONE JACK MOUNT - DISPLAY SCREW-M3x6mm SEMS PHD PHPS 100-
Parts List Display/Touchscreen Assembly 97-12536 Item 1 2 3 4 5 6 7 Qty 1 1 2 1 1 2 6 Page 54 Part number 97-12535 97-12540 98-11568 97-12520 97-12521 97-11190 98-2052 Description ASSY - FRONT DISPLAY BEZEL ASSY - PCB ENCLOSURE/TOUCHSCREEN CATCH - MAGNETIC COVER - REAR BEZEL COVER - UPPER PLATE - HINGE GROUND SCREW 6-20 X 3/8 THD CUT PHPS HD 100-13732 - Rev B
Parts List Paper Bucket Assembly 97-11180 Item 1 2 3 4 5 Qty 2 1 4 8 2 Part number 97-11184 97-11181 97-11182 97-11183 97-11186 Description GUIDE - SIDE PAPER BUCKET ROD, ROLLER SUPPORT ROLLER - PAPER SUPPLY SPRING, EXTENSION 100-13732 - Rev B Page 55
Parts List Alternate Paper Bucket Assembly 97-13505 Item 1 2 3 4 5 6 7 Qty 1 1 1 1 3 7 2 Page 56 Part number 97-13128 97-12212 97-12217 97-12203 97-13134 97-11183 97-11186 Description BUCKET M9800 GUIDE - SIDE GUIDE - SIDE ROD, ROLLER SUPPORT ROD, ROLLER SUPPORT ROLLER - PAPER SUPPLY SPRING, EXTENSION 100-13732 - Rev B
Appendix A: Ordering Supplies Appendix A: Ordering Supplies Ithaca® 9800 supplies can be ordered easily direct from TransAct. We offer convenient one-stop shopping for all your printer needs, including paper, spare parts, manuals, printer servicing/refurbishment and more. For more information, call us at 1-800-243-8941 or visit www.TRANSACTsupplies.com.
Index Index Canadian Department of Communications Radio Interference Statement, iv Changing the printer mechanism, 37 Contact information, 7 Copyright, v Disassembly, 37 Disclaimer, v FCC Wireless Notice, iii Federal Communications Commission Radio Frequency Interference Statement, iii Loading label rolls, 28 Overview, 3 Parts list, 41 Printer features, 27 Printer operations, 23 Printer setup, 25 Product information 100-13732 - Rev B Shipping printers, 6 Warranty information, 5 Regulatory compliance, 21
Index Page 60 100-13732 - Rev B
