User's Manual

Troubleshooting︱

If a problem occurs with your MP300, please first check the information listed below before taking your MP300

for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service

center, or local Transcend branch office. We also have FAQ and Support services on our website.

Operating system cannot detect the MP300

Check the following:

• Is your MP300 properly connected to the USB port? If not, unplug it and plug it in again.

• Is your MP300 connected to the Mac keyboard? If so, unplug it and plug it into an available USB port

on your Mac computer.

• Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to

enable it.

The MP300 will not Power ON

Check the following:

• Is the MP300 connected to your computer? If so, unplug it.

• The battery may need to be recharged.

• Try switching the player to the position for 5 to 10 seconds.

Cannot transfer files to the MP300

Unplug the MP300 from your computer, wait a moment, and plug it back in.

Cannot hearaudio playback

• Have you transferred any music files to the MP300? If not, then you must first do so. (Only Mpeg I

Layer 3 and WMA files compressed at a rate of 32Kbps–320Kbps, and WAV files are supported.)

• Are the earphones properly connected to the earphones jack? If not, reconnect them.

• Is the volume loud enough? If not, increase the volume level until the music can be heard.

Track playback sounds intermittent

Unplug the earphones and plug them back in again to make sure they are securely connected.

Cannot find the file that was just copied to the MP300

Re-copy the file and refer to the “Disconnecting from a Computer” section to remove the MP300 after the copy

process is completed.

A File that was just deleted still appears

Re-delete the file and refer to the “Disconnecting from a Computer” section to remove the MP300 after the

delete process is completed.

MP300 does not operate after formatting in Windows

Formatting the MP300 using the “Quick Format,” or “Full Format” option in Windows

erases the default

system information that the MP300 requires to operate. To re-install the system information, please visit

www.transcend-info.com and download a Firmware Update for your MP300.