User Guide

Troubleshooting︱

If a problem occurs with your StoreJet 25, please first check the information listed below before

taking your StoreJet 25 in for repair. If you are unable to remedy a problem after trying the

following suggestions, please consult your dealer, service center, or local Transcend branch office.

We also have FAQ and Support services on our website at www.transcend.com.tw.

My operating system cannot detect the StoreJet 25

Check the following:

1. Is your StoreJet 25 properly connected to the USB port? If not, unplug it and plug it in again. If

it is properly connected, try using another available USB port.

2. Are you using the USB cable that came in the StoreJet 25 package? If not, try using the

Transcend USB cable to connect the StoreJet to your computer.

3. A single USB port may not provide enough power for the StoreJet 25 to function. Please

connect both the USB 3.0 Cable and the USB Power Cable to your computer. If your StoreJet

25 makes strange noises upon plugging it in, or if you experience problems while reading /

writing data, please connect the USB Power Cable. This will provide the additional power

necessary to run the drive.

The USB Power Cable can provide additional

power for the StoreJet 25 if necessary

4. Is your StoreJet 25 connected to a Mac

Keyboard? If so, unplug it and plug it into an available

USB port on your Mac

desktop computer.

5. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard)

to enable it.

6. Avoid connecting the StoreJet 25 through a USB hub.

The StoreJet 25 does not power on

Check the following:

1. A single USB port may not provide enough power for the StoreJet 25 to function. Please

connect both the USB 3.0 Cable and the USB Power Cable to your computer.

2. Ensure that the StoreJet 25 is properly connected to the USB port(s) on your computer.

3. Ensure that the USB port is working properly. If not, try using an alternate USB port.

I installed an OS onto the StoreJet 25. Why can’t I boot from it?

Current USB 3.0 host devices do not support operating system boot up.

I cannot copy large files to the StoreJet 25