User manual

26
FAQ
FAQFAQ
FAQ
Q:
Q:Q:
Q: Elite
Elite Elite
Elite does not
does notdoes not
does not start when
start when start when
start when I double
I doubleI double
I double-
--
-click its icon.
click its icon. click its icon.
click its icon. Wh
WhWh
What
atat
at’
’’
’s wrong?
s wrong?s wrong?
s wrong?
A: Make sure your StoreJet or JetFlash drive is properly connected to
the computer. The Elite software only works in Windows 7, Vista,
and XP.
Q:
Q:Q:
Q: Why didn
Why didnWhy didn
Why didn’
’’
’t my scheduled backup take place?
t my scheduled backup take place?t my scheduled backup take place?
t my scheduled backup take place?
A: For scheduled backups to run properly, all hard drives, and all
computers that contain hard drives associated with the scheduled
Backup Task, must be connected and powered on during the time of
the scheduled backup. Additionally, if the backup destination drive
runs out of storage space, scheduled backups will not take place.
Q:
Q:Q:
Q: Why doesn
Why doesnWhy doesn
Why doesn’
’’
’t One Touch auto
t One Touch autot One Touch auto
t One Touch auto-
--
-backup work?
backup work?backup work?
backup work?
A: Did you mark the One Touch Backup field next to the Backup Task?
If not, see here to learn how. This function only works with
Transcend StoreJet brand drives that have a One Touch
auto-backup button
Q:
Q:Q:
Q: An error message appears when restoring files
An error message appears when restoring filesAn error message appears when restoring files
An error message appears when restoring files
A: This message usually means that you have moved, renamed or
deleted some of the source or destination drives/folder/files
associated with the Backup Task.
Q
QQ
Q:
::
: Some of the files specified in the Backup Task did not get backed
Some of the files specified in the Backup Task did not get backedSome of the files specified in the Backup Task did not get backed
Some of the files specified in the Backup Task did not get backed-
--
-up
upup
up
A: Check to make sure the source file or folder is correct, and that no
errors occurred during the backup procedure.