User manual

15
Troubleshooting︱
If a problem occurs with your StoreJet 25, please first check the information listed below before
taking your StoreJet 25 in for repair. If you are unable to remedy a problem after trying the
following suggestions, please consult your dealer, service center, or local Transcend branch office.
We also have FAQ and Support services on our website at
http://www.transcend-info.com/Support/service .
My operating system cannot detect the StoreJet 25
Check the following:
1. Is your StoreJet 25 properly connected to the USB port? If not, unplug it and plug it in again. If
it is properly connected, try using another available USB port.
2. Are you using the USB cable that came in the StoreJet 25 package? If not, try using the
Transcend USB cable to connect the StoreJet to your computer.
3. A single USB port may not provide enough power for the StoreJet to function. Please connect
both large ends of USB Y-cable to your computer. This will provide the additional power
necessary to run the drive.
As for USB2.0 products, the USB Y-cable’s Power
Connector provides additional power for the
StoreJet , and should always be connected.
As for USB3.0 products, please use this USB I-Cable
to ensure ample power to the StoreJet.
4. Is your StoreJet 25 connected to a Mac Keyboard? If so, unplug it and plug it into an available
USB port on your Mac desktop computer.
5. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard)
to enable it.
6. Avoid connecting the StoreJet 25 through a USB hub.