User manual

The StoreJet 25 does not power on

Check the following:

1. A single USB port may not provide enough power for the StoreJet 25 to function. Please

connect both rectangular ends of USB Y-cable to your computer.

2. Ensure that the StoreJet 25 is properly connected to the USB port(s) on your computer.

3. Ensure that the USB port is working properly. If not, try using an alternate USB port.

I installed an OS onto the StoreJet 25. Why can’t I boot from it?

Current USB 3.0 host devices do not support operating system boot up.

I cannot copy large files to the StoreJet 25

1. Is there enough available disk space?

2. Is the file larger than 4GB? If so, please see below:

If the StoreJet 35T file system is formatted to the FAT32 file system, it can be recognized on most

types of computers, game consoles and media playback devices. However, the FAT32 file system

does not support large files that exceed 4GB in size. If you plan to store large files that are larger

than 4GB, you will need to convert the drive to a different file system such as NTFS. Please see

the “Formatting the Hard Drive” section of this manual for instructions on how to re-format the

StoreJet 25.

I’m having problems with the StoreJet 25 on my Mac

If you previously formatted your StoreJet in Windows, it is most likely formatted with the Windows

NTFS file system, which may not be 100% compatible with Mac OS. To store and backup data on

your Mac please follow the instructions on formatting to convert the drive to Mac OS file system. If

you plan to regularly use the drive with both Windows and Mac computers, we recommend

formatting the drive to the FAT32 file system. Keep in mind that formatting the drive will erase

all existing data on the drive.

Note: To keep existing data, you will need to use a Windows or Mac computer that can

detect the StoreJet drive to make a backup copy of all essential files.

I cannot detect the StoreJet 25 in Linux

If you previously formatted the StoreJet 25 a Windows or Mac computer, it is most likely formatted

with a file system that is not compatible with Linux. To solve this problem, please follow the

instructions on formatting the StoreJet 25 in Linux. However, please be aware that formatting the

drive will erase all existing data on the drive.

Note: To keep existing data, you will need to use a Windows or Mac computer that can

detect the StoreJet drive to make a backup copy of all essential files.

Some of my photos, MP3 music files or documents are missing or deleted. Is there