User's Manual

555
This document is intended for Public Distribution
19473 Fraser Way,
Pitt Meadows, B.C. Canada V3Y 2V4
Appendix K
K-5
TR-5A Series
Tranzeo Wireless Technologies
Goods Damaged in Transit
Tranzeo Wireless Technologies ships all item FOB Factory. This means that title for the
item transfers to the buyer once the courier picks up the package. If there is damage, a
claim must be filed with the courier by the owner of the goods, which is the buyer.
Shipping damage is not covered by the warranty. Damage claims are between the recipient
of the goods and the courier.
Shipping Firms do have legal obligations and limitations as to when and how much to
compensate for damage, but only if the claim is filed on time and in the correct manner.
You must file the claim as soon as possible.
Making a Damage Claim
If you receive a shipment that appears to have been damaged
by
the shipper during shipping, take the steps on the on the box
(shown below), then contact us so we have a record of the
incident. We will assist in any way we can in filing and
advocating for your claim.
If you choose to accept the shipment and sign for it, have the shipper stay with you while
you open and inspect the contents of the container for any additional damage that was
not visible before opening. Make sure the shipper notes all damage on the shipping bill
before you sign. By signing the waybill, you release the Shipping Company from all
obligations unless the damage is clearly noted.
If it is possible to take any photos of the damage and forward to the shipper and us,
Before signing the shipping bill (for receipt of the shipment), have the shipper note on
the shipping bill the exact details of the damage.
If the damage appears to be very extensive, you still should not
refuse the shipment
. Refusing the shipment will delay your claim.