Product Info
charges. Electronic speed controls that have been damaged by
intentional abuse, misuse, water damage, or neglect may be subject
to charges in addition to the warranty charge. The maximum
additional charge will be automatically assessed when an electronic
speed control has been rewired with non-Traxxas connectors. The
Traxxas connectors must be in place in order to connect the speed
controls to factory test equipment (see Traxxas Lifetime Electronics
Warranty for a fee breakdown). Traxxas liability, in no case shall be
greater than the actual purchase price of this product.
Procedure:
The electronic component being returned for repair should be
removed from the vehicle and returned to Traxxas, along with:
1) Full payment in the form of a credit card number
(MasterCard, Visa or Discover) or money order (including
shipping and handling).
2) Completed Extended Lifetime Electronics Warranty form.
Do not send the entire model, only the damaged component. The
package shipped to Traxxas should be insured to cover the value
of a new replacement. Traxxas cannot be responsible for items lost
in transit to Traxxas. Follow the guidelines in the section Preparing
Merchandise for Shipment elsewhere in this manual.
International Customers:
International orders must be paid by credit card (MasterCard,
Visa or Discover). Actual shipping charges will apply and are
usually higher than $5.00 U.S. If you want to approve the shipping
charges prior to your product being returned, then please supply
a valid e-mail address and request approval of actual shipping
charges on the Extended Lifetime Electronics Warranty form.
How to Obtain Warranty and Repair Service
Call us rst! Before you begin the process of obtaining warranty
or repair service, please call us at 1-888-TRAXXAS and speak with
one of our friendly and knowledgeable support technicians. Often
a product might appear defective, or to malfunction, only because
it is being used improperly or requires a simple adjustment. One
phone call to our experienced support sta just might get you
back running quickly and easily!
When you return a product to Traxxas, please provide
the following:
• Proof of purchase indicating the date purchased
• Any applicable forms
• Return address
• Daytime and evening phone numbers
• E-mail address
• Brief description of the problem
Follow the guidelines in the section Preparing Merchandise for
Shipment below and return the item to Traxxas. If the component
is found to be defective, it will be repaired or replaced at no
charge and returned. Any needed repairs that are not covered
under warranty will be estimated on an individual basis, prior to
any work being done.
Preparing Merchandise For Shipment
Following these guidelines will help you save on shipping costs
and assist our service department in expediting your repair.
• Remove all batteries from the model including NiCad packs,
NiMH packs, LiPo packs and AA batteries.
• If the transmitter is being returned, remove the “AA” batteries.
• Clean the model before returning it to avoid additional
cleaning fees.
• Reassemble undamaged components to avoid additional
repair charges.
• DO NOT SEND batteries, chargers, glow plug igniters,
instruction manuals, bodies, or any other accessories you use
to run your model. This will save shipping cost and prevent the
possibility of those items becoming lost. Traxxas shall not be
liable for accessory items lost during the repair process.
• If your model is equipped with Traxxas or aftermarket
accessories and has a replacement value higher than a stock
new model, consider removing the accessories prior to
shipment. In case of loss during transit from Traxxas to you,
Traxxas can only be responsible for the replacement cost of a
new stock model.
• Ship your package insured for the new replacement value of
the product. Traxxas cannot be responsible for items lost in
transit from you to Traxxas.
• Package the product in the most ecient size box possible.
Loose product in oversize boxes can increase the risk of loss or
additional damage in route to Traxxas.
• If possible, avoid the use of foam packing peanuts. If
peanuts must be used, please place the item to be repaired
in a sealed bag.
• Include all the documentation and forms required to repair
the model. Along with a brief description of the problem.
• Include a daytime and evening phone number or e-mail
address that the service department may use to contact you
with questions or estimates regarding the repair.
• Include a return shipping address. It is surprising how often
this is overlooked. We must have a physical address in order to
return your product. It must be a street address. We cannot ship
to Post Oce boxes.
Ship Items, freight prepaid to:
Traxxas
Attn: Service Department
1100 Klein Road
Plano, Texas, 75074
Additional Non-Warranty Charges
Additional charges can result from the following:
The product being returned for warranty service should be cleaned
of excess dirt and grime accumulations that would hinder repair.
Excessively dirty models with large amounts of caked-on mud
and oily grime may be subject to an additional cleaning charge of
$25.00(US) before repairs can proceed. Avoid this potential charge
by cleaning the model before returning it for service.
“Basket cases” of disassembled models returned for warranty
service may be subject to additional fees for reassembling
components not related to the warranty repair, if necessary to
allow the repaired product to be adequately tested. Standard
repair fees are currently $45.00/hour, billed in 15-minute
increments with a one-hour minimum. To avoid this charge do
not disassemble the model before returning it for service
Additional Limitations
Detailed Limitations for Electronic Components:
• Allowing water, moisture, or other foreign material to enter the
component or get onto the PC board.
• Exceeding the maximum input voltage of the electronic
component.
• Removing the stock battery connector(s).
• Using the same type and (or) gender connectors on the motor
and battery connections.
• Cross connection of the battery/motor.
• Reverse voltage application.
• Incorrect installation or wiring.
• Components worn from use.
• Splices to the input or switch harnesses.