Operation Manual

EN
26
9) FAQ - troubleshooting
This section contains information on eliminating problems
with your MP3 player.
My MP3 player cannot be turned on.
i
No power
When the battery is dead, charge your MP3 player either
with a USB cable connected to your PC, or with a USB charger.
i
External effects
External effects (such as an electrostatic discharge) can cause
your MP3 player to malfunction. If the malfunction continues
after you turn your MP3 player off and on, update the firmware
(the software of the MP3 player). You can find the procedure for
this in the operating instructions. The current firmware for your
MP3 player is on our website under "Downloads". If you have
any questions concerning the firmware update that were not
answered in the instructions, please contact our support team.
My MP3 player does not respond when I press a button.
My MP3 player freezes.
If this repeatedly occurs for a specific audio file, the file may
be damaged. Delete the file.
If this does not eliminate the problem, reset the player. To do
this, switch your MP3 player on and off using the
w slide
switch. If your MP3 players still freezes, update the firmware.
I do not hear any music from the earphones/headphones.
Check if an audio file is being played. If not, •
start playback.
Make sure that the stereo jack of the earphones/•
headphones is firmly seated in the jack socket.
Check if the volume of your MP3 player is loud enough.•