Home Network Security Services Version 1.
Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. The Trend Micro™ Home Network Security Services User’s Guide introduces the main features of the software and provides installation instructions. Trend Micro recommends reading this guide in its entirety prior to installing or using the software.
Chapter 7 Contents Chapter 1: Trend Micro Home Network Security Services: Overview Trend Micro dashboard ...................................................................... 1-1 Trend Micro Internet Security ............................................................ 1-1 Router-based Parental Controls ......................................................... 1-2 System Requirements .........................................................................
Chapter 5: Using Parental Controls Parental Controls: General Mode .......................................................5-2 Parental Controls: Per-User Mode ......................................................5-2 Content Blocking Categories ..............................................................5-3 Chapter 6: Getting Support Help with Home Network Security Services ......................................6-1 Help with Trend Micro Internet Security ...........................................
Chapter 1 Trend Micro™ Home Network Security Services: Overview Trend Micro, in cooperation with leading router manufacturers, has designed the first complete security solution for home networks. Trend Micro Home Network Security has three components: the Trend Micro dashboard, Trend Micro Internet Security, and router-based Parental Controls. Trend Micro dashboard After you activate your services, the dashboard is free for unlimited use.
Trend Micro™ Home Network Security Services: Overview Router-based Parental Controls Parental Controls help prevent home network users from accessing inappropriate Web content. This service is free for 60 days. When you register your free trial of Trend Micro Internet Security, your Parental Controls 60-day trial is extended to one year.
Chapter 2 Installing Home Network Security This chapter has the following sections: • Installing the Trend Micro Dashboard on page 2-1 • Activating Your Free Services on page 2-4 • Configuring Router-Based Parental Controls on page 2-12 Note: Before installing Home Network Security, remove any existing antivirus and Internet security programs. Running multiple antivirus and security programs will slow your system down. Installing the Trend Micro Dashboard To install the dashboard: 1.
Installing Home Network Security FIGURE 2-1. Note: The Trend Micro dashboard Home screen To protect your entire network, install the dashboard on all of your computers. Installing the dashboard: troubleshooting Installing the dashboard requires downloading the Trend Micro ActiveX control. If you are unable to download the ActiveX control, please check your Internet Explorer security settings.
Installing Home Network Security 3. 4. Choose the following settings: Setting Choose Download signed ActiveX controls Prompt Script ActiveX control marked safe for scripting Enable Run ActiveX controls and plug-ins Enable Java permissions High safety Active scripting Enable Scripting of Java applets Enable Click OK to close the Security Settings box. Click OK again to close the Internet Options box.
Installing Home Network Security Activating Your Free Services Before you activate your services: • the dashboard's Security Scan and Anti-Spyware services are free for 60 days • Trend Micro Internet Security and Parental Controls are not available After you activate your services: • the dashboard's Security Scan and Anti-Spyware services are free for unlimited use • Trend Micro Internet Security is free for 60 days • the Parental Controls service is free for 60 days, extended to one year when you
Installing Home Network Security FIGURE 2-2. 3. The dashboard’s Service Summary screen On the Service Summary screen, click Activate My Services. The Three Easy Steps screen appears. Click Next. The account registration screen appears (Figure 2-3).
Installing Home Network Security FIGURE 2-3. 4. The account registration screen On the account registration screen, type your name, email address, and other required information, and then click Next. The Check Information screen appears. Note: If you already have a Trend Micro customer account, type your user ID and password, click Log in Now, and then click Next.
Installing Home Network Security 5. If the information on the screen is correct, click Submit. The Registration Sent screen appears. 6. To return to the dashboard, click Continue. Close the dashboard window. Trend Micro sends a verification message to the email address you entered as your user ID. To activate your account, click the link in this message. Note: Trend Micro does not activate your account until you click the link in the verification message.
Installing Home Network Security Installing Trend Micro Internet Security From the Download Now screen (Figure 2-5), you can download Trend Micro Internet Security to all of the computers on your network. FIGURE 2-5. Note: The Download Now screen To access the Download Now screen at any time, click the Trend Micro Internet Security download link on the dashboard’s Service Summary screen. To install Trend Micro Internet Security: 1. On the Download Now screen, click Start Download & Install.
Installing Home Network Security FIGURE 2-6. The Registration Information screen 5. Type the required information, and then click Next. The Installation Location screen appears. 6. To install Trend Micro Internet Security in the default location, click Next. To change the location, click Change, specify a new location, and then click Next. The Installation Type screen appears. 7. For best results, select Full and click Next. The Configuration Type screen appears. Select Recommended and click Next.
Installing Home Network Security Registering Trend Micro Internet Security After installing Internet Security, register your software to get free updates to scanning components during the trial period, and free use of Parental Controls for one year. Registration is done only once, and covers up to ten computers. To register Trend Micro Internet Security: 1. Click Trend Micro PC-cillin Internet Security in the Start menu or the icon at the bottom-right corner of your desktop.
Installing Home Network Security FIGURE 2-8. The Account Confirmed screen The Account Confirmed screen shows your Trend Micro Internet Security serial number and the expiration date of your trial subscription. To purchase an annual subscription now, click Upgrade Now. To protect your entire network, install Trend Micro Internet Security on all of your computers. To install Trend Micro Internet Security on additional computers: 1. Install the Trend Micro dashboard.
Installing Home Network Security Configuring Router-Based Parental Controls Parental Controls are configured on your router's setup screen. To access this screen, click the dashboard's Service Summary tab, click Log in to the router setup screen, and then type your router's user name and password. On the setup screen, locate the Parental Controls configuration area. Note: After making changes on the router setup screen, click Apply to save changes.
Chapter 3 Renewing Your Services After you activate your services, Anti-Spyware and Security Scan are free for unlimited use, and Trend Micro Internet Security and Parental Controls are free for a trial period. Before the trial period ends, renew your Internet Security and Parental Controls services by purchasing annual subscriptions online at the Trend Micro Customer Care Center. To renew your services at the Customer Care Center: 1. On the dashboard's Service Summary screen, click Buy/Renew.
Renewing Your Services 3. In the User ID box, type the email address you used to register your customer account. In the Password box, type the password you chose when you registered your account. Click Login. The My Products screen appears. 4. In the Group column, select "TMSS". In the Renew/Upgrade column, select the services you want to renew (Internet Security, Parental Controls). 5. Click Renew/Upgrade Now. The Product Information screen appears. 6.
Chapter 4 Using the Trend Micro Dashboard This chapter has the following sections: • Starting the Dashboard on page 4-1 • Using the Service Summary Screen on page 4-1 • Using Security Scan and Anti-Spyware on page 4-5 • Using the Parental Controls screen on page 4-11 Starting the Dashboard To start the dashboard, click Trend Micro Security Services in the Start menu or the in your browser’s toolbar. For online help while using the dashboard, click the screen.
Using the Trend Micro Dashboard FIGURE 4-1. The Service Summary screen Renew your services To renew your Trend Micro Internet Security and Parental Controls services, click Buy/Renew and then follow the instructions in Renewing Your Services on page 3-1. Download Trend Micro Internet Security To download Trend Micro Internet Security, click the download link in the My Services area of the Service Summary screen. The Download Now screen appears. To begin, click Start Download & Install.
Using the Trend Micro Dashboard Access your Trend Micro customer account To access the Trend Micro Customer Care Center, click Log in to your Trend Micro customer account. The Trend Micro Customer Care Center login screen appears. In the User ID box, type the email address you used to register your customer account. In the Password box, type the password you chose when you registered your account.
Using the Trend Micro Dashboard • The Trend Micro Virus Encyclopedia • Details of recent virus outbreaks and other Internet security threats. To view this information, click the name of a threat under "Top Threats Worldwide" or click View all. Change your user account To change the Trend Micro user ID that is assigned to your router, click the "If you are not..." link in the Online Support area of the Service Summary screen (Figure 4-2). FIGURE 4-2.
Using the Trend Micro Dashboard Using Security Scan and Anti-Spyware On the Security Scan screen, you can: • View individual computer and network-wide security reports • Detect and remove spyware • Get an overall risk assessment, details of what Security Scan checked, and tips for fixing any problems found To access the Security Scan screen (Figure 4-3), start the dashboard and then click the Security Scan tab. FIGURE 4-3.
Using the Trend Micro Dashboard FIGURE 4-4. Sample Security Scan report For information on vulnerabilities found and suggested solutions, click Show. If Security Scan reports spyware on your computer, click Show. Select the spyware programs you want to remove (see the example in Figure 4-5), and then click Clean. To remove all spyware programs, click Select All and then click Clean.
Using the Trend Micro Dashboard FIGURE 4-5. Spyware detection example Generating a network-wide security report To generate a security report for your entire network, first do a Security Scan on all of your computers. After scanning all of the computers on your network, click Generate Report. Security Scan generates a network-wide security report (Figure 4-6). On the network security report screen, click Show to view information on vulnerabilities found and suggested solutions.
Using the Trend Micro Dashboard FIGURE 4-6. Network report example Vulnerabilities and corrective actions Security Scan checks your system for the following vulnerabilities: • Microsoft security vulnerabilities. These are security weaknesses that Microsoft has publicly identified. Microsoft periodically releases software updates that help prevent hackers, viruses, and other Internet threats from exploiting these weaknesses and damaging computers running Microsoft software. • Trojan horse programs.
Using the Trend Micro Dashboard Table 4-1 lists suggested corrective actions when vulnerabilities are found. TABLE 4-1. Vulnerabilities checked by Security Scan What Security Scan Does Corrective Action Microsoft vulnerabilities Checks if known Microsoft vulnerabilities exist on your system Visit the Microsoft WindowsTM update site to download updates. Trojan horse programs Scans and detects Trojans To remove Trojans, install Trend Micro Internet Security.
Using the Trend Micro Dashboard Risk assessment criteria The Security Scan and network security reports give you an overall risk assessment. To calculate overall risk, Trend Micro uses the criteria shown in Table 4-2. TABLE 4-2.
Using the Trend Micro Dashboard Using the Parental Controls screen On the Parental Controls screen, you can: • View attempts to access blocked content by all computers on your network, and actual accesses • Temporarily override Parental Controls for a specified period • Log in to the router’s setup screen to configure Parental Controls To access the Parental Controls screen (Figure 4-7), start the dashboard and then click the Parental Controls tab. FIGURE 4-7.
Using the Trend Micro Dashboard 2. On the router setup screen, locate the Parental Controls configuration area. 3. For configuration instructions, refer to the information on the router setup screen or consult the documentation that came with your router. Note: After making changes on the router setup screen, click Apply to save changes. To override Parental Controls for a specified period: 1. Choose an override time from the list. 2.
Chapter 5 Using Parental Controls This chapter has the following sections: • Parental Controls: General Mode on page 5-2 • Parental Controls: Per-User Mode on page 5-2 • Content Blocking Categories on page 5-3 Parental Controls are configured on your router's setup screen. To access this screen, click the dashboard's Service Summary tab, click Log in to the router setup screen, and then type your router's user name and password. On the setup screen, locate the Parental Controls configuration area.
Using Parental Controls Parental Controls: General Mode General mode is the simplest way to use Parental Controls. In General mode, the same access profile applies to all network users, but you can set a password that allows mature users to view blocked Web pages. This password can also be used on the dashboard's Parental Controls screen to override Parental Controls for a specified period.
Using Parental Controls To enter the router setup screen, click the dashboard's Parental Controls tab, click Log in to the router setup screen, and then type your router's user name and password. On the setup screen, locate the Parental Controls configuration area. Note: After making changes on the router setup screen, click Apply to save changes.
Using Parental Controls Category Description Illegal/Questionable Sites that advocate or give advice on performing illegal acts such as service theft, evading law enforcement, fraud, burglary techniques, and plagiarism. Also includes sites that provide or sell questionable educational materials such as term papers. Intimate Apparel/ Swimsuit Sites that sell or contain images of swimsuits, intimate apparel, or other suggestive clothing.
Chapter 6 Getting Support This chapter has the following sections: • Help with Home Network Security Services on page 6-1 • Help with Trend Micro Internet Security starting on page 6-2 Help with Home Network Security Services Trend Micro provides the following free support resources for Home Network Security Services users: • Online help. To access online help from any dashboard screen, click the • User's Guide.
Getting Support Help with Trend Micro Internet Security Trend Micro provides the following free support resources for Trend Micro Internet Security users: • Online help. On any Internet Security screen, click the • Knowledge Base. On the Trend Micro dashboard's Service Summary screen, click Search our Knowledge Base. On the Knowledge Base page, select "Search by Product". In the product list, click PC-cillin Internet Security. icon to access online help. • Frequently Asked Questions (FAQs).