User Guide

ManualsBrandsTRENDnet ManualsNetwork EquipmentAC1200 Dual Band Wireless Controller Kit - Hardware Controller

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TRENDnet User’s Guide

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Summary of content (52 pages)

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TRENDnet User’s Guide Cover Page
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Table of Contents TRENDnet User’s Guide Contents Controller default settings ........................................................................................... 16 Product Overview ...........................................................................1 Set your controller time zone ...................................................................................... 17 Package Contents .......................................................................................................
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Product Overview Features TRENDnet's N300 / AC1200 Dual Band Wireless Controller Kit, TEW-755AP2KAC / TEW821DAP2KAC, is designed to simplify management and setup processes for your access points. This new controller kit features seamless WiFi roaming, helping your devices stay connected when transitioning from one access point to another within the network. Fast BSS Transition, or fast roaming (802.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Product Hardware Features  Reset Button – Press and hold this button for 15 seconds and release to reset the controller to factory defaults. The ports LEDs will turn off to indicate that the reset was initiated.  Gigabit Ports (1-5) – Connect to your LAN network and connect additional network devices.  Power Port – Connect the included power adapter to your controller power port and then to an available power outlet.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide N300 / AC1200 PoE Wireless Access Point (TEW-755AP / TEW-821DAP) Reset button Gigabit Port Power port  Gigabit port: Plug an Ethernet cable (also called network cables) from your access point to your router and wired network devices.  Power port: Connect the power adapter from your access point power port to an available power outlet.  Reset button: Use a sharp tool to press and hold this button for 10 seconds to reset the access point. 2.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide A. Initial Controller Setup Basic Installation & Setup Important Note: Make sure your existing network is using a DHCP server to distribute IP addresses to the access points. By default, TRENDnet access points listed below will obtain an IP address automatically through DHCP or otherwise default back to 192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network.
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TRENDnet User’s Guide 5. Enter the User Name and Password, and then click Login. By default: User Name: admin TEW-755AP2KAC / TEW-821DAP2KAC 7. Configure the controller IP address settings to match the requirements of your network and click Apply. Password: admin Note: User name and password are case sensitive. 8. To change the controller administrator password, click Account Settings and click Edit. 6. Click Management and click on LAN. © Copyright 2017 TRENDnet. All Rights Reserved.
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TRENDnet User’s Guide 9. In the New Password and Confirm Password fields, enter the new administrator password and click OK to save the new password settings. You will be prompted immediately afterwards to login to the controller management page with the password. TEW-755AP2KAC / TEW-821DAP2KAC B. Connect your wireless access points Note: Before mounting the access points to the desired locations, connect the access points directly to the wireless controller first for initial configuration.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC C. Initial Wireless Setup 1. Using your computer and web browser, access the wireless controller management page using the newly assigned IP address settings (configured in Section A) and login. Note: If the IP address settings were not changed in Section A, the IP address settings for the controller are 192.168.10.200 / 255.255.255.0. 2. Click Monitor and click Devices. © Copyright 2017 TRENDnet. All Rights Reserved.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide 3. The access points will be discovered automatically and appear in the Device List. 7. In the list below, click Create to create a new wireless profile. Note: If the access points do not appear, make sure access points are powered by checking the physical LEDs and physical cable connections and refresh the page. 4.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC 11. The initial wireless settings are complete. You can use the included hardware to mount the access points in the desired locations. Note: The access points must be connected to the same IP subnet as your wireless controller. (e.g. 192.168.10.x / 255.255.255.0) 12. To mount the access points, install the mounting plates first to the desired wall or ceiling using the included drywall anchors and screws.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Mounting Installation Rack Mount Hardware Installation Wireless LAN Controller (TEW-WLC100) The controller can be mounted in an EIA standard-size, 19-inch rack, which can be placed in a wiring closet with other equipment. Attach the mounting brackets at the controller’s front panel (one on each side), and secure them with the provided screws. Desktop Hardware Installation The site where you install the hub stack may greatly affect its performance.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Wireless PoE Access Point (TEW-755AP / TEW-821DAP) Ceiling Mount Installation       Select the desired ceiling to mount the access point. First, install the mounting plate using the included drywall anchors (only required if in wall stud installation points are not available) and screws. Note: It’s optional to use a stud finder to locate in wall studs and mark as installation points but not required.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Controller Management Change your controller administrative login password Account Settings Access your wireless controller management page Note: Your controller default management IP address http://192.168.10.200 is accessed through the use of your Internet web browser (e.g. Internet Explorer®, Firefox®, Chrome™, Safari®, Opera™) and will be referenced frequently in this User’s Guide. 1.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Change your controller LAN IP address Upgrade your controller firmware Management > LAN Management > Maintenance This section allows you to change your controller LAN IP address settings. Typically, the IP address settings should be changed to match your existing network subnet in order to access the switch management page on your network.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide 6. Navigate to the folder on your computer where the unzipped firmware file (.img) is located and select it. View your controller system log 7. Click Upload Firmware. If prompted, click Yes or OK. Your controller system log can be used to obtain activity information on the functionality of your controller or for troubleshooting purposes. Please note the following:  Do not interrupt the firmware upgrade process.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Backup and restore your controller configuration settings Reboot your controller Management > Maintenance Management > Maintenance You may have added many customized settings to your controller and in the case that you need to reset your controller to default, all your customized settings would be lost and would require you to manually reconfigure all of your controller settings instead of simply restoring from a backed up controller configuration fi
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Reset your controller to factory defaults Controller default settings Management > Maintenance You may want to reset your controller to factory defaults if you are encountering difficulties with your controller and have attempted all other troubleshooting. Before you reset your controller to defaults, if possible, you should backup your controller configuration first, see “Backup and restore your controller configuration settings” on page 15.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Set your controller time zone Configuration > Sites 1. Log into your controller management page (see “Access you wireless controller management page” on page 12). 2. Click on Configuration and click on Sites. 3. Click the Time Zone drop down list and select the correct time zone. Click OK. © Copyright 2017 TRENDnet. All Rights Reserved.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Access point management and configuration Important Note: Make sure your existing network is using a DHCP server to distribute IP addresses to the access points. By default, TRENDnet access points listed below will obtain an IP address automatically through DHCP or otherwise default back to 192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network. Each access point must be assigned a unique IP address on the same network.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide o NEW - The AP has not been added to any other wireless controllers and is available to add to the currently managed controller. o RUN - The AP has been successfully added to the currently managed wireless controller. When APs are added to the controller, they can no longer be managed individually, only managed through the controller. APs will need to be removed from the controller in order to be individually managed.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Note: When APs are added to the controller for the first time, the default 2.4G channel is set to 1 and default 5G channel is set 161 (North America) & 48 (Europe). It is recommended for APs in the same wireless group to use the same channel for seamless roaming.  Tx Power – Displays the 2.4G and 5G transmit power setting. Example: auto / auto means 2.4G transmit power is set to auto and 5G transmit power is set to auto. (First: 2.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide o o TX Power – Sets the AP 2.4G transmit power. The higher the value dBm, the stronger the wireless output power. It is recommended to keep setting as Auto. wireless devices support the higher 40MHz or 80Mhz channel width settings. Enabling this setting typically results in Max Clients - Sets the 2.4G client device limit on the AP. substantial performance increases when connecting 802.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Manually add an access point Configuration > Access Points If an AP was not discovered automatically in the Monitor > Devices section, you can manually add an AP by click Add.   Band Steering – This is an optional setting and is only available on dual band (2.4G & 5G) APs. This setting can assist with AP utilization and efficiency by automatically identifying which client devices are capable of 802.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Simultaneously upgrade firmware for multiple access points Configuration > Access Points First, make sure you have downloaded the correct firmware for your APs and unzipped to your local drive. The firmware file for the APs will have a .bin extension. Click OK at the bottom to add the AP and assign the controller AP default settings, otherwise modify the desired parameters first.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Wireless groups and profiles Once APs are added to the controller, wireless profiles and security settings are configured using wireless groups and no longer configured on each individual AP. A wireless group consists of multiple APs or AP bands assigned to the specified wireless group. APs should be separated and assigned by wireless group and multiple profiles can be created within the wireless group for different purposes.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide  Roaming – Select which roaming protocols to enable for the wireless profile. o 802.11k – This protocol enables the exchange of messages between APs and client devices which includes utilization and signal strength information of neighboring APs in the same wireless network. This protocol can assist supported client devices in better roaming decisions when transitioning between multiple APs in the same wireless network. Client devices must support 802.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide  Authentication Method – Select the authentication method used for the profile. o None – Does not require client devices to authentication or enter in any security parameters to connect to the wireless network. Not recommended for typical usage. Only recommended if using captive portal authentication. o WEP – Requires client devices to enter an unencrypted key to connect to the wireless network. Only Key Index 1 is supported.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Creating a new wireless group assignment which is used for identification purposes under the Monitor > Devices section. (e.g. Next group created would be assigned (3), next (4), and so on.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC 5. To assign additional APs to the new group, repeat steps 3 & 4 and after you have assigned all the desired APs to the new group, you can create wireless profiles under the new wireless group. 6. To create new wireless profiles under the new wireless group, click on Configuration and click Wireless Groups/Profiles. 7. In the Select Wireless Group drop-down list, select the new wireless group. (e.g. R&D) 8.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Captive Portal To Internal Portal URL The captive portal feature allows you to provide customized authentication typically for public WiFi users and guest user authentication. Captive Portal authentication is typically used in areas such as hotel lobbies, airports, coffee shops and other WiFi hot spots.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC After you have defined the initial parameters, you can apply portal page customization. Under Upload Image File, click Browse or Choose File depending on your browser, and navigate to the directory where the selected image is located and select the image. Once you have selected the image, click Upload. Once you have uploaded the image, an image preview will appear and you can assign the image Set as background or Set as logo.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide To Advertisement URL Configuration > Captive Portal Choose the option To Advertisement URL. First, enter the authentication timeout value and the advertisement URL and click Apply to save the settings.   Authentication Timeout – This is the session time period (minutes) which users are allowed to be logged in to your wireless network.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide To apply captive portal authentication to a wireless profile, click on Configuration and click on Wireless Groups/Profiles. Select the wireless group where the desired wireless   profile is located under the Action column click to configure the profile. For the captive portal setting, check the Enable option. Click OK.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide WAP Maps™ The WAP (wireless access point) maps feature allows you to upload a floor plan (JPEG, PNG, or GIF) to the wireless controller and place your APs on your floor plan for AP location planning and reference. 4. Once the floor plan is uploaded, you can drag and drop the available APs located on the left side to the area where the APs will be located on your floor plan.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC When double clicking the AP icon, additional options will appear.    – Clicking this option will display a summarized list of information about the AP. o Locate – If the AP has been marked on a previously uploaded WAP Map floorplan, clicking this link will reopen the floorplan. o Reboot – Clicking this link will reboot the AP.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Monitoring access points and clients Viewing the controller dashboard Monitor > Dashboard The dashboard displays an overview of the most recent activity for APs, clients, and data usage over time. 1. Log into your controller management page (see “Access you wireless controller management page” on page 12). 2. Click on Monitor and click Dashboard.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide View client connections Monitor > Clients The controller allows you to monitor all of the currently connected client devices. Additionally, the client blacklist feature allows you to permanently block specific client devices that are currently connected to your wireless network. The client blacklist prevents/restricts any specified client devices from accessing your wireless network in the future unless they are removed from the blacklist. 1.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Technical Specifications Wireless Controller (TEW-WLC100) Standards  IEEE 802.3  IEEE 802.3u  IEEE 802.3x  IEEE 802.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide  N300 PoE Access Point (TEW-755AP) Standards  IEEE 802.1Q  IEEE 802.3  IEEE 802.3u  IEEE 802.3x  IEEE 802.3ab  IEEE 802.3af  IEEE 802.11b  IEEE 802.11g  IEEE 802.11n (up to 300 Mbps) Device Interface  1 x PoE Gigabit LAN port  Power port (optional non-PoE installation)  Reset button  LED indicators  Mounting plate Special Features  WiFi traffic shaping  802.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Wireless Output Power/Receiving Sensitivity  802.11b: FCC: 23 dBm (Max.), CE: 10 dBm (Max) / -83 dBm (typical) @ 11 Mbps  802.11g: 19 dBm (Max.), CE: 12 dBm (Max.) / -65 dBm (typical) @ 54 Mbps  802.11n: FCC: 19 dBm (Max.), CE: 12 dBm (Max.) / -64 dBm (typical) @ 300 Mbps Power  12 V DC/ 1 A or PoE, consumption: 9.6 Watts Max. Operating Temperature  0 – 40 °C (32 – 104 °F) Operating Humidity  Max.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide      Client WDS AP WDS Bridge WDS Station Repeater Management/Monitoring  Web based management  SNMP v1/v3  STP  Event logging  Ping test  Traceroute  CLI Access Control  Wireless encryption: WEP, WPA/WPA2-PSK, WPA/WPA2-RADIUS  MAC filter  Maximum client limit QoS   SSID  WMM Traffic shaping per SSID Up to 8 SSIDs per wireless band (16 total) per access point Frequency  2.4 GHz: 2.412 - 2.472 GHz  5 GHz: 5.180 – 5.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Gigabit PoE Injector (TPE-113GI) Standards  IEEE 802.3 10Base-T  IEEE 802.3u 100Base-TX  IEEE 802.3ab Gigabit Ethernet  IEEE 802.3af Power over Ethernet Network Media  10 Mbps: UTP/STP Cat. 5 and 5e up to 100 Meters  100 Mbps: UTP/STP Cat.
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TRENDnet User’s Guide Troubleshooting Q: I typed http://192.168.10.200 in my Internet Browser Address Bar, but an error message says “The page cannot be displayed.” How can I access the controller management page? Answer: 1. Check your hardware settings again. See “Access point Installation” on page 8. 2. Make sure the Power and port Link/Activity and WLAN lights are lit. 3. Make sure your network adapter TCP/IP settings are set to Use the following IP address or Static IP(see the steps below). 4.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Appendix How to choose the type of security for your wireless network Setting up wireless security is very important. Leaving your wireless network open and unsecure could expose your entire network and personal files to outsiders. TRENDnet recommends reading through this entire section and setting up wireless security on your new controller.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Steps to improve wireless connectivity There are a number of factors that can impact the range of wireless devices. Follow these tips to help improve your wireless connectivity: 1. Keep the number of obstructions to a minimum. Each obstruction can reduce the range of a wireless device. Position the wireless devices in a manner that will minimize the amount of obstructions between them. a. b. c. d. e. 2. 3. 4.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide 2. In the Network Preference window, next to "Show:", select Network Status. You'll see your network status and your IP address settings displayed. Note: If you are experiencing difficulties, please contact your computer or operating system manufacturer for assistance.
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TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Federal Communication Commission Interference Statement RoHS This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Industry Canada Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
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Limited Warranty TRENDnet User’s Guide Limited Warranty TRENDnet warrants only to the original purchaser of this product from a TRENDnet In the event that, after evaluation, TRENDnet cannot replace the defective product or there is no comparable model available, we will refund the depreciated value of the product. authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service.
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Limited Warranty TRENDnet User’s Guide shipping from outside of the USA and Canada are responsible for any return shipping CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, and/or customs charges, including but not limited to, duty, tax, and other fees.
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