TRENDnet User’s Guide Cover Page
Table of Contents TRENDnet User’s Guide Contents Create additional users to access controller management ......................................... 20 Product Overview ...........................................................................1 Set your controller time zone ...................................................................................... 20 Package Contents ..........................................................................................................
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Product Overview Features TRENDnet's N300 / AC1200 Dual Band Wireless Controller Kit, TEW-755AP2KAC / TEW821DAP2KAC, is designed to simplify management and setup processes for your access points. This new controller kit features seamless WiFi roaming, helping your devices stay connected when transitioning from one access point to another within the network. Fast BSS Transition, or fast roaming (802.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Product Hardware Features Reset Button – Press and hold this button for 15 seconds and release to reset the controller to factory defaults. The ports LEDs will turn off to indicate that the reset was initiated. Gigabit Ports (1-5) – Connect to your LAN network and connect additional network devices. Power Port – Connect the included power adapter to your controller power port and then to an available power outlet.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide N300 / AC1200 PoE Wireless Access Point (TEW-755AP / TEW-821DAP) Reset button Gigabit Port Power port Gigabit port: Plug an Ethernet cable (also called network cables) from your access point to your router and wired network devices. Power port: Connect the power adapter from your access point power port to an available power outlet. Reset button: Use a sharp tool to press and hold this button for 10 seconds to reset the access point. 2.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide A. Initial Controller Setup Basic Installation & Setup Important Note: Make sure your existing network is using a DHCP server (e.g. router) to distribute IP addresses to the access points. By default, TRENDnet access points listed below will obtain an IP address automatically through DHCP or otherwise default back to 192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network.
TRENDnet User’s Guide 5. Enter the User Name and Password, and then click Login. By default: User Name: admin TEW-755AP2KAC / TEW-821DAP2KAC 7. Configure the controller IP address settings to match the requirements of your network and click Apply. Password: admin Note: User name and password are case sensitive. 8. To change the controller administrator password, click Account Settings and click Edit. 6. Click Management and click on LAN. © Copyright 2017 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide 9. In the New Password and Confirm Password fields, enter the new administrator password and click OK to save the new password settings. You will be prompted immediately afterwards to login to the controller management page with the password. TEW-755AP2KAC / TEW-821DAP2KAC B. Connect your wireless access points Note: Before mounting the access points to the desired locations, connect the access points directly to the wireless controller first for initial configuration.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC C. Initial Wireless Setup 1. Using your computer and web browser, access the wireless controller management page using the newly assigned IP address settings (configured in Section A) and login. Note: If the IP address settings were not changed in Section A, the IP address settings for the controller are 192.168.10.200 / 255.255.255.0. 2. Click Monitor and click Devices. © Copyright 2017 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide 3. The access points will be discovered automatically and appear in the Device List. TEW-755AP2KAC / TEW-821DAP2KAC 7. In the list below, click Create to create a new wireless profile. Note: If the access points do not appear, make sure access points are powered by checking the physical LEDs and physical cable connections and refresh the page. 4.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC 10. For Authentication method, select WPA/WPA2-PSK. For the Security Mode, select WPA2-Personal. For the WPA Cipher, select AES and enter the Pre-Shared Key required to connect to your wireless network. Click OK.Note: The pre-shared key is the key/password (8-63 alphanumeric characters) client devices will be required to enter in order to connect to your wireless network.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Mounting Installation Rack Mount Hardware Installation Wireless LAN Controller (TEW-WLC100) The controller can be mounted in an EIA standard-size, 19-inch rack, which can be placed in a wiring closet with other equipment. Attach the mounting brackets at the controller’s front panel (one on each side), and secure them with the provided screws. Desktop Hardware Installation The site where you install the hub stack may greatly affect its performance.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Wireless PoE Access Point (TEW-755AP / TEW-821DAP) Ceiling Mount Installation Select the desired ceiling to mount the access point. First, install the mounting plate using the included drywall anchors (only required if in wall stud installation points are not available) and screws. Note: It’s optional to use a stud finder to locate in wall studs and mark as installation points but not required.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Controller Management Change your controller administrative login password Account Settings Access your wireless controller management page Note: Your controller default management IP address http://192.168.10.200 is accessed through the use of your Internet web browser (e.g. Internet Explorer®, Firefox®, Chrome™, Safari®, Opera™) and will be referenced frequently in this User’s Guide. 1.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Change your controller LAN IP address Management > LAN This section allows you to change your controller LAN IP address settings. Typically, the IP address settings should be changed to match your existing network subnet in order to access the switch management page on your network. Default Controller IP Address: 192.168.10.200 Default Controller IP Subnet Mask: 255.255.255.0 1.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Upgrade your controller firmware 4. Click on Management and click on Maintenance. Management > Maintenance TRENDnet may periodically release firmware upgrades that may add features or fix problems associated with your TRENDnet controller model and version. To check if there is a firmware upgrade available for your device, please check your TRENDnet model and version using the link. http://www.trendnet.com/support.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Upgrade firmware using the online upgrade The controller management page will display a notification if the new firmware upgrade is available and provide you with the option to upgrade the firmware via online through the controller management page. *Note: Available in controller firmware 2.02 and above. 1. Log into your controller management page (see “Access you wireless controller management page” on page 10). 5.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide View your controller system log Backup and restore your controller configuration settings Management > System Logging Management > Maintenance Your controller system log can be used to obtain activity information on the functionality of your controller or for troubleshooting purposes.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Backup configuration to file on USB storage (FAT32 supported only) Restore configuration from file on USB storage device (FAT32 supported only) 1. Plug in a USB storage device (FAT32 format only) into the USB port located on the back of the controller. 1. Rename the backup configuration file (Default Filename: backup_cfg_WLC100.cfg) to cfg.tar.gz and save the file to the USB storage device. (FAT32 format only) 2.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Reboot your controller Set idle timeout for users logged into controller management Management > Maintenance Management > Maintenance You may want to restart your controller if you are encountering difficulties with your controller and have attempted all other troubleshooting. You can set the amount of idle time before automatic log out when a user is logged into the controller management page.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Reset your controller to factory defaults Controller default settings Management > Maintenance You may want to reset your controller to factory defaults if you are encountering difficulties with your controller and have attempted all other troubleshooting. Before you reset your controller to defaults, if possible, you should backup your controller configuration first, see “Backup and restore your controller configuration settings” on page 15.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Create additional users to access controller management Set your controller time zone Management > User Configuration > Sites You may want to create additional administrative accounts or user accounts with read only privileges to the controller management configuration. 1. Log into your controller management page (see “Access you wireless controller management page” on page 12). 1.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Access point management and configuration Important Note: Make sure your existing network is using a DHCP server to distribute IP addresses to the access points. By default, TRENDnet access points listed below will obtain an IP address automatically through DHCP or otherwise default back to 192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network. Each access point must be assigned a unique IP address on the same network.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide o NEW - The AP has not been added to any other wireless controllers and is available to add to the currently managed controller. o RUN - The AP has been successfully added to the currently managed wireless controller. When APs are added to the controller, they can no longer be managed individually, only managed through the controller. APs will need to be removed from the controller in order to be individually managed.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Note: When APs are added to the controller for the first time, the default 2.4G channel is set to 1 and default 5G channel is set 161 (North America) & 48 (Europe). It is recommended for APs in the same wireless group to use the same channel for seamless roaming. Tx Power – Displays the 2.4G and 5G transmit power setting. Example: auto / auto means 2.4G transmit power is set to auto and 5G transmit power is set to auto. (First: 2.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide o o TX Power – Sets the AP 2.4G transmit power. The higher the value dBm, the stronger the wireless output power. It is recommended to keep setting as Auto. wireless devices support the higher 40MHz or 80Mhz channel width settings. Enabling this setting typically results in Max Clients - Sets the 2.4G client device limit on the AP. substantial performance increases when connecting 802.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Device IP Settings – Allows you to set the AP individual IPv4 and IPv6 address settings. You can statically/manually (Manual) assign the AP IP address settings or set the AP to automatically obtain IP address settings from an existing DHCP server on your network. The default setting is to Keep AP’s Setting which leaves the AP’s current IP address settings untouched by the controller. It is recommended to use the default setting.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Manually add an access point Remove access points from the controller Configuration > Access Points Configuration > Access Points If an AP was not discovered automatically in the Monitor > Devices section, you can manually add an AP by click Add. Once APs are added to the controller, they must be managed and configured through the controller and can no longer be managed individually.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Simultaneously upgrade firmware for multiple access points Upgrade access point firmware using the online upgrade Configuration > Access Points The controller management page will display a notification if the new firmware upgrade is available for your access points and provide you with the option to upgrade the firmware via online through the controller management page.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC 5. In the Online Firmware Update prompt, click OK to start the online firmware upgrade process. Please wait for the firmware upgrade process to complete. Note: By default, the Internal Memory settings is selected to temporarily download the firmware files to the controller’s internal memory for the firmware upgrade process.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Moving APs to a new controller It is recommended to regularly back up the configuration of your wireless controller. In the case of controller failure/replacement or adding a new controller to the network, APs can be moved to other controllers to be management or restored to a replacement controller unit. If a controller fails or is removed from the network, the APs will continue to function and keep their current wireless settings.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Wireless groups and profiles Once APs are added to the controller, wireless profiles and security settings are configured using wireless groups and no longer configured on each individual AP. A wireless group consists of multiple APs or AP bands assigned to the specified wireless group. APs should be separated and assigned by wireless group and multiple profiles can be created within the wireless group for different purposes.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Roaming – Select which roaming protocols to enable for the wireless profile. o 802.11k – This protocol enables the exchange of messages between APs and client devices which includes utilization and signal strength information of neighboring APs in the same wireless network. This protocol can assist supported client devices in better roaming decisions when transitioning between multiple APs in the same wireless network. Client devices must support 802.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Authentication Method – Select the authentication method used for the profile. o None – Does not require client devices to authentication or enter in any security parameters to connect to the wireless network. Not recommended for typical usage. Only recommended if using captive portal authentication. o WEP – Requires client devices to enter an unencrypted key to connect to the wireless network. Only Key Index 1 is supported.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Creating a new wireless group assignment which is used for identification purposes under the Monitor > Devices section. (e.g. Next group created would be assigned (3), next (4), and so on.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC 5. To assign additional APs to the new group, repeat steps 3 & 4 and after you have assigned all the desired APs to the new group, you can create wireless profiles under the new wireless group. 6. To create new wireless profiles under the new wireless group, click on Configuration and click Wireless Groups/Profiles. 7. In the Select Wireless Group drop-down list, select the new wireless group. (e.g. R&D) 8.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Captive Portal A. To Internal Portal URL The captive portal feature allows you to provide customized authentication typically for public WiFi users and guest user authentication. Captive Portal authentication is typically used in areas such as hotel lobbies, airports, coffee shops and other WiFi hot spots.
TRENDnet User’s Guide b. Next, specify the Authentication Timeout settings. This is the session time period (minutes) which users are allowed to be logged in to your wireless network. Once the time expires, users will automatically logged and will need to log back in through the captive portal page again in order to reconnect to your wireless network. It is recommended to set a value to ensure authentication sessions are closed after a certain time period.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Customize your internal captive portal page After you have defined the initial parameters, you can apply basic portal page customization. Under Upload Image File, click Browse or Choose File depending on your browser, and navigate to the directory where the selected image is located and select the image. Once you have selected the image, click Upload.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide B. To Advertisement URL
Configuration > Captive Portal Welcome to TRENDnet WiFi access! Choose the option To Advertisement URL. Please enter your account information for Internet access. Happy surfing! First, enter the authentication timeout value and the advertisement URL and click Apply to save the settings.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC C. Captive Portal with RADIUS (CoovaChilli) Configuration > Captive Portal Choose the option Captive Portal with RADIUS. Note: Since the option requires the use of an external RADIUS/CoovaChilli server for authentication, please make sure it is set up, configured and available on your network accessible by your controller and APs. Enter the CoovaChilli server settings. Click OK.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide WAP Maps™ The WAP (wireless access point) maps feature allows you to upload a floor plan (JPEG, PNG, or GIF) to the wireless controller and place your APs on your floor plan for AP location planning and reference. Note: For optimal viewing, it is recommended to use a base image size of 970px x 520px (max.) for all uploaded floor plans and the actual layout drawings within 920 x 470px (max.).
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC When double clicking the AP icon, additional options will appear. – Clicking this option will display a summarized list of information about the AP. o Locate – If the AP has been marked on a previously uploaded WAP Map floorplan, clicking this link will reopen the floorplan. o Reboot – Clicking this link will reboot the AP.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Monitoring access points and clients Viewing the controller dashboard Monitor > Dashboard The dashboard displays an overview of the most recent activity for APs, clients, and data usage over time. 1. Log into your controller management page (see “Access you wireless controller management page” on page 12). 2. Click on Monitor and click Dashboard.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide View client connections Monitor > Clients The controller allows you to monitor all of the currently connected client devices. Additionally, the client blacklist feature allows you to permanently block specific client devices that are currently connected to your wireless network. The client blacklist prevents/restricts any specified client devices from accessing your wireless network in the future unless they are removed from the blacklist. 1.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Technical Specifications Wireless Controller (TEW-WLC100) Standards IEEE 802.3 IEEE 802.3u IEEE 802.3x IEEE 802.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide N300 PoE Access Point (TEW-755AP) Standards IEEE 802.1Q IEEE 802.3 IEEE 802.3u IEEE 802.3x IEEE 802.3ab IEEE 802.3af IEEE 802.11b IEEE 802.11g IEEE 802.11n (up to 300 Mbps) Device Interface 1 x PoE Gigabit LAN port Power port (optional non-PoE installation) Reset button LED indicators Mounting plate Special Features IP30 rated housing (with mounting plate installed) WiFi traffic shaping 802.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC AC1200 Dual Band PoE Access Point (TEW-821DAP) Wireless Output Power/Receiving Sensitivity 802.11b: FCC: 23 dBm (Max.), CE: 10 dBm (Max) / -83 dBm (typical) @ 11 Mbps 802.11g: 19 dBm (Max.), CE: 12 dBm (Max.) / -65 dBm (typical) @ 54 Mbps 802.11n: FCC: 19 dBm (Max.), CE: 12 dBm (Max.) / -64 dBm (typical) @ 300 Mbps Power 12 V DC/ 1 A or PoE, consumption: 9.6 Watts Max. Operating Temperature 0 – 40 °C (32 – 104 °F) Operating Humidity Max.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Operation Modes Access Point Client WDS AP WDS Bridge WDS Station Repeater Modulation DBPSK/DQPSK/CCK for DSSS technique BPSK/QPSK/16-QAM/64-QAM/256-QAM for OFDM technique Management/Monitoring Web based management SNMP v1/v3 STP Event logging Ping test Traceroute CLI Wireless Output Power/Receiving Sensitivity 802.11a: FCC: 24 dBm, CE: 22 dBm (Max.) /-65 dBm (typical) @ 54 Mbps 802.11b: FCC: 23 dBm (Max.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Gigabit PoE Injector (TPE-113GI) Standards IEEE 802.3 10Base-T IEEE 802.3u 100Base-TX IEEE 802.3ab Gigabit Ethernet IEEE 802.3af Power over Ethernet Network Media 10 Mbps: UTP/STP Cat. 5 and 5e up to 100 Meters 100 Mbps: UTP/STP Cat.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Troubleshooting Q1: How do I configure my computer’s network adapter with a static IP address? Note: Please note that although the following procedures are provided to follow for your operating system network adapter settings to be used as general guidelines, however, it is strongly recommended that you consult your computer or operating system manufacturer directly for assistance on the proper procedure for configuring network settings.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide c. From the Location drop-down list, select Automatic. d. Select and view your Ethernet connection. In MAC OS 10.4, from the Show drop-down list, select Built-in Ethernet and select the TCP/IP tab. In MAC OS 10.5 and above, in the left column, select Ethernet. e. Configure TCP/IP to use a static IP. From the Configure IPv4 or Configure drop-down list, select Using DHCP and click the Apply or Apply Now button. f.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Graphical Method Windows XP/Vista/7/8/8.1/10 a. On your keyboard, press Windows Logo + R keys simultaneously to bring up the Run dialog box. b. In the dialog box, type ncpa.cpl to bring up the Network Connections window. c. Double-click the Local Area Connection icon and click the Details button to view the current IP address settings. Note: The computer’s network adapter must be enabled and connected to view the current IP address settings. MAC OS X a.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Appendix How to choose the type of security for your wireless network Setting up wireless security is very important. Leaving your wireless network open and unsecure could expose your entire network and personal files to outsiders. TRENDnet recommends reading through this entire section and setting up wireless security on your new controller.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Steps to improve wireless connectivity There are a number of factors that can impact the range of wireless devices. Follow these tips to help improve your wireless connectivity: 1. Keep the number of obstructions to a minimum. Each obstruction can reduce the range of a wireless device. Position the wireless devices in a manner that will minimize the amount of obstructions between them. a. b. c. d. e. 2. 3. 4.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide 2. In the Network Preference window, next to "Show:", select Network Status. You'll see your network status and your IP address settings displayed. Note: If you are experiencing difficulties, please contact your computer or operating system manufacturer for assistance.
TEW-755AP2KAC / TEW-821DAP2KAC TRENDnet User’s Guide Federal Communication Commission Interference Statement RoHS This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
TRENDnet User’s Guide TEW-755AP2KAC / TEW-821DAP2KAC Industry Canada Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
Limited Warranty TRENDnet User’s Guide Limited Warranty TRENDnet warrants only to the original purchaser of this product from a TRENDnet In the event that, after evaluation, TRENDnet cannot replace the defective product or there is no comparable model available, we will refund the depreciated value of the product. authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service.
Limited Warranty TRENDnet User’s Guide shipping from outside of the USA and Canada are responsible for any return shipping CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, and/or customs charges, including but not limited to, duty, tax, and other fees.
