Warranty Guide

20-YEAR LIMITED WARRANTY
Poly-Wood, LLC
Poly-Wood, LLC 1001 W. Brooklyn St., Syracuse, IN 46567 Email: [e-mail][phone]
Poly-Wood, LLC, (hereinafter “Poly-Wood”), the licensee of Trex
®
Outdoor
Furniture
™
, warranties to the original purchaser (“Purchaser”) that, for a period
of twenty (20) years for residential use and one (1) year for commercial use
from the date of original purchase, under normal use and service conditions,
Trex Outdoor Furniture brand high-density polyethylene (HDPE) products
shall be free from material defects, and shall not splinter, crack, chip, peel,
rot, or suer structural damage from insect infestation. Further, Poly-Wood
warranties that for a period of 30-days from date of purchase all Trex Outdoor
Furniture products shall be free from defects related to workmanship.
Aluminum Frames:
• Welds and Joints are warranted to not break or crack for 5 years of
residential use, 1 year of commercial use
• Powder coat finish is warranted to not peel for 5 years of residential use,
1 year of commercial use
Hardware:
• Hardware used in production or assembly of Trex Outdoor Furniture
products is warranted to not break for 5 years of residential use, 1 year
of commercial use
Sling Fabric:
• Sling fabric is warranted from becoming non-functional because
of loss of dimensional stability from exposure conditions including
sunlight, mildew, rot and abnormal atmospheric conditions for 3 years
of residential use, 1 year of commercial use. Abnormal or excessive
discoloration and fading is covered. It does not cover discoloration from
atmospheric pollution or other debris.
Cushions:
• Cushions are warranted to be free from workmanship or material defects
for 30 days from purchase. This warranty does not apply to normal wear
and tear eects on the cushions, which are received by regular use of the
cushions. Neither does it cover damage due to unauthorized repairs or
alterations, negligence, misuse or abuse, improper assembly and acts
of God.
Umbrellas:
• Umbrella canopies are warranted to be free from workmanship or
material defects for 30-days from purchase. This warranty does
not apply to normal wear and tear eects on the canopy, which are
received by regular use of the canopy. Neither does it cover damage
due to unauthorized repairs or alterations, negligence, misuse or abuse,
improper assembly and acts of God.
• The umbrella frame and base are not covered under the Trex Outdoor
Furniture warranty.
The following items are specifically excluded from the Trex Outdoor
Furniture limited warranty. Poly-Wood shall not be liable for any failure,
defect or damage resulting from or connected with the following:
• Fading, color change, or color match – Trex Outdoor Furniture
HDPE products are made with UV-stabilizers to minimize fading;
however, upon exposure to the sun all colors will fade to some
degree. To minimize possible fading: keep product covered, utilize
cushions where applicable, minimize direct sunlight by storing
product when not in use or use a UV-protectant
• Rust or corrosion of stainless steel or zinc coated steel hardware
(please see Cleaning/Maintenance information for details on how
to maintain your hardware)
• Rust or corrosion of steel frames
• Assembly or handling of products after they leave our factory,
including any lack of performance or improper performance in any
way by the dealer or assembler
• Abnormal use of the products
• The application of paint, varnish or other coating or chemical not
approved by Poly-Wood or the application of heat or radiation from
an external source, such as a barbecue grill, another appliance, fire
or reflection from windows or doors
• Any lack of compatibility between our products and any other
product not manufactured by us that causes damage to or failure
of our products
• Labor, transportation or assembly costs
• Color or pattern variance between any new replacement section
or pieces and other sections or pieces. (We reserve the right to
discontinue or modify any product line or color without notifying
the original purchaser. If the original product is not available, we
retain the right to choose to provide replacement material of equal
value or quality)
• Damage caused by, among other things, use of incompatible
accessories, intentional acts, unreasonable use, misuse, physical
abuse, vandalism, riot, insurrection or civil disorder, accidents
or corrosive atmospheres (such as those contaminated by acid
rain, harmful chemicals or vapors), or any act of God (such as
fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.),
environmental condition (such as air pollution, mold, mildew, etc.),
staining from foreign substances (such as dirt, grease, oil, etc.), or
normal weathering (defined as exposure to sunlight, weather and
atmosphere which may cause any colored surface to gradually
fade, darken, chalk, or accumulate dirt or stains)
• Assembly of hardware, accessory items or defects caused by their
assembly
Proper maintenance of your product is required to support the benefits
of this warranty. This warranty is voided in the event that there are
indications of abuse or neglect to the furniture. This warranty does not
apply to normal wear and tear eects on the furniture, which are received
by regular use of the furniture.
For service under this warranty, submit claims via email to support@
trexoutdoorfurniture.com or by phone at [phone]. You will be
required to submit a written description of the defect and proof of
purchase receipt including the date. Be prepared to supply photographs
of the product. Once documentation has been received and evaluated, Poly-
Wood’s sole responsibility shall be, at its option, to repair or replace defective
component, to repair or replace defective furniture, or authorize repairs by a
third party, and the Purchaser will be notified of the solution. Should defective
product no longer be available, Poly-Wood may replace with similar product
of our choosing. All returns require a Return Merchandise Authorization prior
to being returned. Poly-Wood will provide a one-attempt call tag for those
items it requires be returned under our warranty. Failure to return product via
Poly-Wood’s call tag will transfer responsibility to return product to Purchaser
at their own cost. If product is not returned within 30 days of Return
Authorization, Purchaser is responsible for all shipping charges that may
apply. All returns must have the RMA # clearly visible on outside of shipping
box. Failure to return requested defective product will result in forfeiture of
any credit.
Under the Trex Outdoor Furniture warranty, replacement of defective product
will require Purchaser to pay for the replacement. Once the defective product
is returned to Poly-Wood and evaluation confirms it is defective, credit will
be issued to the purchaser. Should Purchaser return defective product to
Poly-Wood prior to shipment of replacement, any credit would be applied to
replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood
shall not be bound by any statement or representation as to the quality or
performance of Trex Outdoor Furniture products other than as contained
in this warranty. This warranty may not be altered or amended except in a
written instrument signed by Poly-Wood and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES
ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO
NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND POLY-WOOD’S
LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT
EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE
PURCHASE PRICE, AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations or exclusions may not apply
to you. This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States of
America and Canada.
This warranty is eective for products purchased on or after 1/1/2016.
Trex
®
and Trex
®
Outdoor Furniture
™
are trademarks of Trex Company, Inc. and are used under license by Poly-Wood, LLC.