Warranty

20-YEAR LIMITED WARRANTY
Poly-Wood, Inc., (hereinafter “Poly-Wood”), the licensee of Trex®
Outdoor Furniture
™
, warranties to the original purchaser (“Purchaser”)
that, for a period of twenty (20) years of residential use and one (1) year
of commercial use from the date of original purchase, under normal use
and service conditions, Trex Outdoor Furniture brand high-density
polyethylene (HDPE) products shall be free from material defects, and
shall not splinter, crack, chip, peel, rot, or suffer structural damage from
insect infestation. Further, Poly-Wood warranties that for a period of 30-
days from date of purchase all Trex Outdoor Furniture products shall be
free from defects related to workmanship.
Aluminum Frames:
 Welds and Joints are warranted to not break or crack for 5
years of residential use, 1 year of commercial use
 Powder Coat Finish is warranted to not peel for 5 years of
residential use, 1 year of commercial use
Hardware:
 Hardware used in production or assembly of Trex Outdoor
Furniture products are warranted to not break for 5 years of
residential use, 1 year of commercial use
Cushions:
 Cushions are warranted to be free from workmanship or
material defects for 30-days from purchase. This warranty
does not apply to normal wear and tear effects on the
cushions, which are received by regular use of the cushions.
Neither does it cover damage due to unauthorized repairs or
alterations, negligence, misuse or abuse, improper assembly
and acts of God
Umbrellas:
 Umbrellas are not covered under the Trex Outdoor Furniture
warranty
The following items are specifically excluded from the Trex Outdoor
Furniture limited warranty. Poly-Wood shall not be liable for any failure,
defect or damage resulting from or connected with the following:
 Fading, color change, or color match – Trex Outdoor Furniture
HDPE products are made with UV-stabilizers to minimize
fading, however upon exposure to the sun all colors will fade
to some degree. To minimize possible fading cover your
furniture or use a UV-protectant
 Rust or corrosion of stainless steel hardware – please see
Cleaning/Maintenance information for details on how to
maintain your hardware
 Assembly or handling of products after they leave our factory,
including any lack of performance or improper performance in
any way by the dealer or assembler
 Abnormal use of the products
 The application of paint, varnish or other coating or chemical
not approved by Poly-Wood or the application of heat or
radiation from an external source such as a barbecue grill,
another appliance, fire or reflection from windows or doors
 Any lack of compatibility between our products and any other
product not manufactured by us that causes damage to or
failure of our products
 Labor, transportation or assembly costs
 Damage caused by, among other things, use of incompatible
accessories, intentional acts, unreasonable use, misuse,
physical abuse, vandalism, riot, insurrection or civil disorder,
accidents or corrosive atmospheres (such as those
contaminated by acid rain, harmful chemicals or vapors), or
any act of God (such as fire, flooding, hurricane, earthquake,
tornado, lightning, ice, etc.), environmental condition (such as
air pollution, mold, mildew, etc.), staining from foreign
substances (such as dirt, grease, oil, etc.), or normal
weathering (defined as exposure to sunlight, weather and
atmosphere which may cause any colored surface to
gradually fade, darken, chalk, or accumulate dirt or stains)
 Color or pattern variance between any new replacement
section or pieces and other sections or pieces. (We reserve
the right to discontinue or modify any product line or color
without notifying the original purchaser. If the original product
is not available, we retain the right to choose to provide
replacement material of equal value or quality.)
 Assembly of hardware, accessory items or defects caused by
their assembly
Proper maintenance of your product is required to support the benefits
of this warranty. This warranty is voided in the event that there are
indications of abuse or neglect to the furniture. This warranty does not
apply to normal wear and tear effects on the furniture, which are
received by regular use of the furniture.
For service under this warranty contact the Trex Outdoor Furniture
retailer from whom you purchased the product. When submitting a
claim, you will be required to submit the written description of the
defect, proof of purchase receipt including the date, and may be asked
for photographs of the product to submit to Poly-Wood. Warranty claims
may be submitted by email to your sales rep or by fax to [phone].
Once documentation has been received and evaluated, Poly-Wood’s sole
responsibility shall be, at its option, to repair or replace defective
component, to repair or replace defective furniture, or authorize repairs
by a third party, and the Purchaser will be notified of the solution.
Should defective product no longer be available Poly-Wood may replace
with similar product of our choosing. All returns require a Return
Merchandise Authorization prior to being returned. Poly-Wood will
provide a one-attempt call tag for those items it requires be returned
under our warranty. Failure to return product via Poly-Wood’s call tag
will transfer responsibility to return product to purchaser at their own
cost. If product is not returned within 30 days of Return Authorization,
Purchaser is responsible for all shipping charges that may apply. All
returns must have the RMA # clearly visible on outside of shipping box.
Failure to return requested defective product will result in forfeiture of
any credit.
Under the Trex Outdoor Furniture warranty, replacement of defective
product will require the purchaser to pay for the replacement. Once the
defective product is returned to Poly-Wood and evaluation confirms it is
defective, credit will be issued to the purchaser. Should purchaser
return defective product to Poly-Wood prior to shipment of replacement,
any credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood
shall not be bound by any statement or representation as to the quality
or performance of Poly-Wood products other than as contained in this
warranty. This warranty may not be altered or amended except in a
written instrument signed by Poly-Wood and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING
BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR
OTHERWISE, AND POLY-WOOD’S LIABILITY WITH RESPECT TO
DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE
PRICE, AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights, and you may
also have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United
States of America and Canada.
This warranty is effective for products purchased on or after 4/1/2012.