Warranty Guide

TREX OUTDOOR FURNITURE WARRANTY
Poly-Wood, Inc., (hereinafter “Poly-Wood”), the licensee of Trex® Outdoor Furniture
™
, warranties to the
original purchaser (“Purchaser”) that, for a period of five (5) years of residential use and one (1) year for
commercial use from the date of original purchase, under normal use and service conditions, Trex Outdoor
Furniture products (other than the cushion, which is covered by the warranty set forth below) shall be free
from material defects in workmanship and materials, and shall not splinter, crack, chip, peel, rot, or suffer
structural damage from insect infestation. If a defect occurs within the warranty period, Purchaser shall
notify dealer originally purchased from and is responsible for providing proof of purchase and a written
description of the defect. Once documentation has been received and evaluated, Poly-Wood’s sole
responsibility shall be, at its option, to repair or replace defective component, to repair or replace defective
furniture, or authorize repairs by a third party, and the Purchaser will be notified of the solution. If product is
not returned within 60 days of date of original purchase, Purchaser is responsible for all shipping charges
that may apply.
This warranty shall not cover and Poly-Wood shall not be responsible for costs and expenses associated
with labor, transportation or assembly. This warranty does not apply to the hardware used to assemble the
furniture.
Poly-Wood does not warrant against and is not responsible for, and no implied warranty shall be deemed to
cover, any condition attributable to: (1) improper assembly and/or failure to abide by the assembly
guidelines for Trex Outdoor Furniture, including any lack of performance or improper performance by the
dealer or assembler; (2) damage resulting from the application of paint, varnish, or other coating or
chemical not approved by Poly-Wood; (3) any lack of compatibility between Trex Outdoor Furniture
products and any other product not manufactured by Poly-Wood that causes damage to or failure of
product; (4) color or pattern variance between any new replacement section or pieces and other sections or
pieces, with Poly-Wood reserving the right to discontinue or modify any product line or color without
notifying the Purchaser (if the original product is not available Poly-Wood retains the right to choose to
provide replacement material of equal value or quality); (5) fading, color change, or color match on any
variegated profiles or accessories; (6) assembly of hardware, accessory items or defects caused by their
assembly; (7) any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.),
environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such
as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere
which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains); (8)
improper handling, storage, unauthorized repairs or alterations, abuse or neglect of Trex Outdoor Furniture
products by Purchaser or third parties; or (9) ordinary wear and tear.
Trex Outdoor Furniture Cushion Warranty: Poly-Wood warranties to the original purchaser for a period of
thirty (30) days from date of purchase. This warranty covers any defects in the manufacturing and
workmanship of the cushion. This warranty does not apply to normal wear and tear effects on the cushions,
which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs
or alterations, negligence, misuse or abuse, improper assembly and acts of God.
No person or entity is authorized by Poly-Wood to make and Poly-Wood shall not be bound by any
statement or representation as to the quality or performance of Trex Outdoor Furniture products other than
as contained in this warranty. This warranty may not be altered or amended except in a written instrument
signed by Poly-Wood and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT
(INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABLITY) OR OTHERWISE, AND POLY-
WOOD’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may
also have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States of America and Canada.