Warranty Guide

ManualsBrandsTrex ManualsDeck Post Caps024292

For the term set forth below, Trex Company, Inc. (hereinafter

“Trex”) warrants to the original end-user purchaser (the

“Purchaser”) that Trex Transcend

decking, porch or fascia,

Trex Enhance

decking or fascia, Trex Select

decking or

fascia or Trex

Universal Fascia, as the case may be (the

“Product”) will perform, under normal use and service

conditions, as follows:

Term of Warranty: The term of this warranty shall begin

on the date of original purchase, and shall end (1) twenty-

ﬁ ve (25) years thereafter for a residential application of the

Product, and (2) ten (10) years thereafter for a commercial

application of the Product.

Residential/Commercial Application: For purposes of this

warranty, a “residential application” shall refer to an installation

of the Product on an individual residence, and a “commercial

application” shall refer to any installation of the Product other

than on an individual residence.

Fade Resistance: The Product shall not fade in color from

light and weathering exposure as measured by color change

of more than 5 Delta E (CIE) units.

The Product is designed to resist fading. No material is

fade proof when exposed to years of UV exposure and the

elements. The Product is designed to resist fading, and will

not in any event fade by more than 5 Delta E (CIE) units.

Stain Resistance: The Product shall be resistant to

permanent staining resulting from spills of food and

beverage items including ketchup, mustard, salad oils, tea,

wine, coffee, fruit punch, barbecue sauce, grease, sodas

and other food and beverage related items that would

typically be present on a residential deck, or mold and

mildew naturally occurring in the environment, provided that

such substances are removed from the Product with soap

and water or mild household cleaners within one (1) week

of exposure of the food or beverage to the surface or ﬁ rst

appearance of the mold and mildew.

Notwithstanding the foregoing, Trex does not warrant that

the Product is stain-proof, and does not warrant stain

resistance resulting from spilled or otherwise applied food

and beverage substances which are not properly cleaned as

provided above within one (1) week of exposure. In addition,

materials not covered in the stain resistant warranty include

abrasive compounds of acidic or basic pH, paints or stains,

strong solvents, metallic rust or other abnormal deck

use items, and non-food and non-beverage substances,

including but not limited to, biocides, fungicides, plant food,

or bactericides. Mold and mildew can settle and grow on

any outdoor surface, including this Product. You should

periodically clean your deck to remove dirt and pollen that

can feed mold and mildew. This warranty does not cover

mold and mildew which is not properly cleaned as provided

above within one (1) week of ﬁ rst appearance.

Standard Trex Company Limited Warranty: This warranty

is in addition to the standard Trex Company Limited Warranty

that applies to all Trex products.

Transferability: With respect to a residential application,

this warranty may be transferred one (1) time, within the ﬁ ve

(5) year period beginning from the date of original purchase

by the Purchaser, to a subsequent buyer of the property

upon which the Trex products were originally installed. With

respect to a commercial application, this warranty is freely

transferable to subsequent buyers of the property upon

which the Trex products were originally installed.

EXCLUSIONS FROM WARRANTY COVERAGE:

Exposure to Heat: Direct or indirect contact with extreme

heat sources (over 275 degrees) may cause fading and may

damage the surface of the Product, and any effects of such

exposure are expressly excluded from coverage under this

warranty.

Surface Damage: Never use metal shovels or sharp-edged

tools to remove snow and ice on the surface of the Product.

If the surface of the Product is damaged or punctured, this

warranty will be voided.

Paint or Other Materials Applied to the Product: If paint

or other coating materials are applied to the Product, this

warranty will be voided.

Railing: This warranty does not cover Trex Transcend

, Trex

Enhance

or Trex Select

railing components.

Other Exclusions: This warranty shall not cover any

condition attributable to: (1) improper installation of

the Product and/or failure to abide by Trex’s installation

guidelines, including but not limited to improper gapping;

(2) use of the Product beyond normal use or service

conditions, or in an application not recommended by

Trex’s guidelines and local building codes; (3) movement,

distortion, collapse or settling of the ground or the

supporting structure on which the Product is installed; (4)

any act of God (such as ﬂ ooding, hurricane, earthquake,

lightning, etc.); (5) improper handling, storage, abuse or

neglect of the Product by Purchaser, the transferee or

third parties; (6) any fading or staining not on the walking

surface of the Product (i.e., the underside or the ends of the

Product); or (7) ordinary wear and tear.

Procedure for Making a Claim under this Warranty

In order to make a claim under this warranty, Purchaser

must do the following:

1. If the Purchaser is making a claim relating to the warranty

on stain resistance, Purchaser must do as follows:

(a) Purchaser must try to clean the affected area of the

deck by using the cleaning procedures described above

within one (1) week of exposure of the food or beverage to

the Product or ﬁ rst appearance of the mold and mildew.

(b) If the affected area remains reasonably unsatisfactory

after Purchaser has tried these cleaning procedures,

then Purchaser must have the affected area of the deck

professionally cleaned at Purchaser’s expense.

after the professional cleaning, Purchaser may make a

claim under this warranty, provided that such claim is made

within thirty (30) days after the professional cleaning.

2. To make a claim under this limited warranty, Purchaser,

or the transferee, shall send to Trex, within the warranty

period referred to above, a description and photographs of

the affected area of the Product, proof of purchase, and if

the claim relates to the warranty on stain resistance, proof

of compliance with paragraph 1. above, to the following

address:

Trex Company, Inc.

Customer Relations

160 Exeter Drive

Winchester, VA 22603-8605

3. Upon conﬁ rmation by an authorized Trex representative of

a valid claim hereunder, Trex’s sole responsibility shall be, at

its option, to either replace the affected item or refund the

portion of the purchase price paid by Purchaser for such

affected item (not including the cost of its initial installation).

Replacement material will be provided that is as close as

possible in color, design and quality as the replaced material,

but Trex does not guarantee an exact match as colors and

design may change.

4. If a valid warranty claim hereunder is made during years

eleven (11) through twenty-ﬁ ve (25) after the original

purchase for a residential application, recovery will be

prorated. If Trex is providing replacement materials, it may

elect to replace the percentage listed below of boards

otherwise meeting the requirements for a claim, or if it is

refunding the purchase price, it may elect to refund the

percentage listed below of the purchase price of boards

otherwise meeting the requirements for a claim.

YEAR OF

WARRANTY CLAIM

PERCENTAGE

RECOVERY

11 80%

12 80%

13 80%

14 60%

15 60%

16 60%

17 40%

18 40%

19 40%

20 20%

21 20%

22 20%

23 10%

24 10%

25 10%

5. TO THE FULLEST EXTENT PERMITTED UNDER

THE LAW, THIS WARRANTY SHALL NOT COVER AND

TREX SHALL NOT BE RESPONSIBLE FOR COSTS

AND EXPENSES INCURRED WITH RESPECT TO

THE REMOVAL OF AFFECTED PRODUCT OR THE

INSTALLATION OF REPLACEMENT MATERIALS,

INCLUDING BUT NOT LIMITED TO LABOR AND FREIGHT.

No person or entity is authorized by Trex to make and Trex

shall not be bound by any statement or representation as

to the quality or performance of Trex products other than

as contained in this warranty. This warranty may not be

altered or amended except in a written instrument signed

by Trex and Purchaser.

TO THE FULLEST EXTENT PERMITTED UNDER THE

LAW, UNDER NO CIRCUMSTANCES WILL TREX BE

LIABLE FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN

CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO

NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE,

AND TREX’S LIABILITY FOR NON-PERSONAL INJURY

CLAIMS WITH RESPECT TO PRODUCTS SHALL IN

NO EVENT EXCEED THE REPLACEMENT OF SUCH

PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS

DESCRIBED ABOVE.

Some States or Provinces do not allow the exclusion or

limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you. This

warranty gives you speciﬁ c legal rights, and you may also

have other rights that vary from State to State or Province

to Province.

TREX TRANSCEND

, TREX ENHANCE

TREX SELECT

AND TREX

UNIVERSAL FASCIA

LIMITED FADE & STAIN WARRANTY