Use and Care Guide

ManualsBrandsTrex ManualsDeck Boards500101

trex transcend

, trex enhance

and trex

universal fascia limited fade & stain warranty

For the term set forth below, Trex Company, Inc. (hereinafter

“Trex”) warrants to the original end-user purchaser (the

“Purchaser”) that Trex Transcend

decking or porch

planks, or Trex Enhance

decking, or Trex Universal Fascia,

as the case may be (the “Product”) will perform, under

normal use and service conditions, as follows:

Term of Warranty: The term of this warranty shall begin

on the date of original purchase, and shall end (1) twenty-

ﬁve (25) years thereafter for a residential application of the

Product, and (2) ten (10) years thereafter for a commercial

application of the Product.

Residential/Commercial Application: For purposes of

this warranty, a “residential application” shall refer to an

installation of the Product on an individual residence, and a

“commercial application” shall refer to any installation of the

Product other than on an individual residence.

Fade Resistance: The Product shall not fade in color from

light and weathering exposure as measured by color change

of more than 5 Delta E (CIE) units.

The Product is designed to resist fading. No material is

fade proof when exposed to years of UV exposure and the

elements. The Product is designed to resist fading, and will

not in any event fade by more than 5 Delta E (CIE) units.

Stain Resistance: The Product shall be resistant to

permanent staining resulting from spills of food and

beverage items including ketchup, mustard, salad oils, tea,

wine, coffee, fruit punch, barbeque sauce, grease, sodas and

other food and beverage related items that would typically

be present on a residential deck, or mold and mildew

naturally occurring in the environment, provided that such

substances are removed from the Product with soap and

water or mild household cleaners after no more than one (1)

week of exposure of the food or beverage to the surface or

ﬁrst appearance of the mold and mildew.

Notwithstanding the foregoing, Trex does not warrant

that the Product is stain-proof, and does not warrant stain

resistance resulting from spilled or otherwise applied food

and beverage substances which are not properly cleaned as

provided above within one (1) week of exposure. In addition,

materials not covered in the stain resistant warranty include

abrasive compounds of acidic or basic pH, paints or stains,

strong solvents, metallic rust or other abnormal deck

use items, and non-food and non-beverage substances,

including but not limited to, biocides, fungicides, plant

food, or bactericides. Mold and mildew can settle and grow

on any outdoor surface, including this Product. You should

periodically clean your deck to remove dirt and pollen that

can feed mold and mildew. This warranty does not cover

mold and mildew which is not properly cleaned as provided

above within one (1) week of ﬁrst appearance.

Standard Trex Company Limited Warranty: This warranty

is in addition to the standard Trex Company Limited Warranty

that applies to all Trex products.

Transferability: With respect to a residential application,

this warranty may be transferred one (1) time, within the ﬁve

(5) year period beginning from the date of original purchase

by the Purchaser, to a subsequent buyer of the property

upon which the Trex products were originally installed. With

respect to a commercial application, this warranty is freely

transferable to subsequent buyers of the property upon

which the Trex products were originally installed.

EXCLUSIONS FROM WARRANTY COVERAGE:

Exposure to Heat: Direct or indirect contact with extreme

heat sources (over 275 degrees) may cause fading and may

damage the surface of the Product, and any effects of such

exposure are expressly excluded from coverage under this

warranty.

Surface Damage: Never use metal shovels or sharp-edged

tools to remove snow and ice on the surface of the Product.

If the surface of the Product is damaged or punctured, this

warranty will be voided.

Paint or Other Materials Applied to the Product: If paint

or other coating materials are applied to the Product, this

warranty will be voided.

Railing: This warranty does not cover Trex Transcend

railing

components.

Other Exclusions: This warranty shall not cover any condition

attributable to: (1) improper installation of the Product and/

or failure to abide by Trex’s installation guidelines, including

but not limited to improper gapping; (2) use of the Product

beyond normal use or service conditions, or in an application

not recommended by Trex’s guidelines and local building

codes; (3) movement, distortion, collapse or settling of the

ground or the supporting structure on which the Product

is installed; (4) any act of God (such as ﬂooding, hurricane,

earthquake, lightning, etc.); (5) improper handling, storage,

abuse or neglect of the Product by Purchaser, the transferee

or third parties; (6) any fading or staining not on the walking

surface of the Product (i.e., the underside or the ends of the

Product); or (7) ordinary wear and tear.

Procedure for Making a Claim under this Warranty

In order to make a claim under this warranty, Purchaser

must do the following:

1. If Purchaser is making a claim relating to the warranty

on stain resistance, Purchaser must do as follows:

(a) Purchaser must try to clean the affected area of the deck

by using the cleaning procedures described above within

one (1) week of exposure of the food or beverage to the

Product or ﬁrst appearance of the mold and mildew.

(b) If the affected area remains reasonably unsatisfactory

after Purchaser has tried these cleaning procedures,

then Purchaser must have the affected area of the deck

professionally cleaned at Purchaser’s expense.

after the professional cleaning, Purchaser may make a claim

under this warranty, provided that such claim is made within

thirty (30) days after the professional cleaning.

2. To make a claim under this limited warranty, Purchaser,

or the transferee, shall send to Trex, within the warranty

period referred to above, a description and photographs of

the affected area of the Product, proof of purchase, and if

the claim relates to the warranty on stain resistance, proof

of compliance with paragraph 1. above, to the following

address:

Trex Company, Inc.

Customer Relations

160 Exeter Drive

Winchester, VA 22603-8605

3. Upon conﬁrmation by an authorized Trex representative of

a valid claim hereunder, Trex’s sole responsibility shall be, at its

option, to either replace the affected item or refund the portion

of the purchase price paid by Purchaser for such affected item

(not including the cost of its initial installation). Replacement

material will be provided that is as close as possible in color,

design and quality as the replaced material, but Trex does not

guarantee an exact match as colors and design may change.

4. If a valid warranty claim hereunder is made during years

eleven (11) through twenty-ﬁve (25) after the original

purchase for a residential application, recovery will be

prorated. If Trex is providing replacement materials, it may

elect to replace the percentage listed below of boards

otherwise meeting the requirements for a claim, or if it is

refunding the purchase price, it may elect to refund the

percentage listed below of the purchase price of boards

otherwise meeting the requirements for a claim.

Year of

WarrantY Claim

PerCentage

reCoverY

11 80%

12 80%

13 80%

14 60%

15 60%

16 60%

17 40%

18 40%

19 40%

20 20%

21 20%

22 20%

23 10%

24 10%

25 10%

5. THIS WARRANTY SHALL NOT COVER AND TREX

SHALL NOT BE RESPONSIBLE FOR COSTS AND

EXPENSES INCURRED WITH RESPECT TO THE REMOVAL

OF AFFECTED PRODUCT OR THE INSTALLATION OF

REPLACEMENT MATERIALS, INCLUDING BUT NOT

LIMITED TO LABOR AND FREIGHT.

UNDER NO CIRCUMSTANCES WILL TREX BE LIABLE

FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL

DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN

CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO

NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE,

AND TREX’S LIABILITY WITH RESPECT TO PRODUCTS

SHALL IN NO EVENT EXCEED THE REPLACEMENT OF

SUCH PRODUCTS OR REFUND OF THE PURCHASE

PRICE, AS DESCRIBED ABOVE.

Some States or Provinces do not allow the exclusion or

limitation of incidental or consequential damages, so the above

limitation or exclusion may not apply to you. This warranty

gives you speciﬁc legal rights, and you may also have other

rights that vary from State to State or Province to Province.