Installation Guide

79
WARRANTIES
78
WARRANTIES
Procedure for Making a Claim under This Warranty
In order to make a claim under this warranty, Purchaser must do the following:
1. If the Purchaser is making a claim relating to the warranty on stain resistance, Purchaser must do as follows:
(a) Purchaser must try to clean the affected area of the deck by using the cleaning procedures described under Care and
Cleaning Guide within one (1) week of exposure of the food or beverage to the Product or first appearance of the mold
and mildew.
(b) If the affected area remains reasonably unsatisfactory after Purchaser has tried these cleaning procedures, then
Purchaser must have the affected area of the deck professionally cleaned at Purchaser’s expense.
(c) If the affected area remains reasonably unsatisfactory after the professional cleaning, Purchaser may make a claim
under this warranty, provided that such claim is made within thirty (30) days after the professional cleaning.
2. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty period
(25 years after date of original purchase), a description and photographs of the affected area of the Product, proof of
purchase, and if the claim relates to the warranty on stain resistance, proof of compliance with paragraph 1 above, to the
following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
3. Upon confirmation by an authorized Trex representative of a valid claim hereunder, Trex’s sole responsibility shall be,
at its option, to either replace the affected item or refund the portion of the purchase price paid by Purchaser for such
affected item (not including the cost of its initial installation). Replacement material will be provided that is as close as
possible in color, design and quality as the replaced material, but Trex does not guarantee an exact match as colors and
design may change.
4. If a valid warranty claim hereunder is made during years eleven (11) through twenty-five (25) after the original purchase,
recovery will be prorated. If Trex is providing replacement materials, it may elect to replace the percentage listed below of
boards otherwise meeting the requirements for a claim, or if it is refunding the purchase price, it may elect to refund the
percentage listed below of the purchase price of boards otherwise meeting the requirements for a claim.
Year of Warranty Claim Percentage Recovery Year of Warranty Claim Percentage Recovery
11 80% 19 40%
12 80% 20 20%
13 80% 21 20%
14 60% 22 20%
15 60% 23 10%
16 60% 24 10%
17 40% 25 10%
18 40%
5. This warranty shall not cover and Trex shall not be responsible for costs and expenses incurred with respect to the
removal of affected Product or the installation of replacement materials, including but not limited to labor and freight.
Under no circumstances will Trex be liable for special, incidental or consequential damages, whether such damages
are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and Trex’s
liability with respect to Products shall in no event exceed the replacement of such products or refund of the purchase
price, as described above.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary
from state to state.
This warranty shall only be applicable and enforceable in the United States of America and Canada.
Copyright © 2011 Trex Company, Inc.
TREX TRANSCEND
®
10-YEAR LIMITED COMMERCIAL FADE AND STAIN
WARRANTY
For a period of ten (10) years from the date of original purchase, Trex Company, Inc. (hereinafter “Trex”) warrants to the
original end-user commercial purchaser (the “Purchaser”) that Trex Transcend
®
decking (the “Product”) will perform,
under normal commercial use and service conditions, as follows:
Fade Resistance: The Product shall not fade in color from light and weathering exposure as measured by color change of
more than 5 Delta E (CIE) units.
The Product is designed to resist fading. No material is fade proof when exposed to years of UV exposure and the elements.
The Product is designed to resist fading and will not in any event fade by more than 5 Delta E (CIE) units.
Stain Resistance: The Product shall be resistant to permanent staining resulting from spills of food and beverage
items including ketchup, mustard, salad oils, tea, wine, coffee, fruit punch, barbeque sauce, grease, sodas and other
food and beverage related items that would typically be present on a deck, or mold and mildew naturally occurring in the
environment, provided that such substances are removed from the Product with soap and water or mild household cleaners
after no more than one (1) week of exposure of the food or beverage to the surface or first appearance of the mold and
mildew.
Notwithstanding the foregoing, Trex does not warrant that the Product is stain-proof, and does not warrant stain resistance
resulting from spilled or otherwise applied food and beverage substances which are not properly cleaned as provided
above within one (1) week of exposure. In addition, materials not covered in the stain resistant warranty include abrasive
compounds of acidic or basic pH, paints or stains, strong solvents, metallic rust or other abnormal commercial deck
use items, and non-food and non-beverage substances, including but not limited to, biocides, fungicides, plant food, or
bactericides. Mold and mildew can settle and grow on any outdoor surface, including this Product. You should periodically
clean your deck to remove dirt and pollen that can feed mold and mildew. This warranty does not cover mold and mildew
that is not properly cleaned as provided above within one (1) week of first appearance.
Commercial Purchaser: For purposes of this warranty, a “commercial purchaser” shall refer to any purchaser other than
an individual residential homeowner.
Standard Trex Company Limited Commercial Warranty: This warranty is in addition to the standard Trex Company
Limited Commercial Warranty that applies to all Trex products.
Transferability: This warranty may be transferred to subsequent buyers of the property upon which the Product was
originally installed.
Exclusions from Warranty Coverage:
Exposure to Heat: Direct or indirect contact with extreme heat sources (over 250 degrees) may cause fading and may
damage the surface of the Product, and any effects of such exposure are expressly excluded from coverage under this
warranty.
Surface Damage: Never use metal shovels or sharp-edged tools to remove snow and ice on the surface of the Product.
If the surface of the Product is damaged or punctured, this warranty will be voided.
Paint Or Other Materials Applied to Trex Transcend Decking: If paint or other coating materials are applied to the
Product, this warranty will be voided.
Railing: This warranty does not cover Trex Transcend railing components.
Other Exclusions: This warranty shall not cover any condition attributable to: (1) improper installation of the Product and/
or failure to abide by Trex’s installation guidelines, including but not limited to improper gapping; (2) use of the Product
beyond normal commercial use, or in an application not recommended by Trex’s guidelines and local building codes; (3)
movement, distortion, collapse or settling of the ground or the supporting structure on which the Product is installed; (4)
any act of God (such as flooding, hurricane, earthquake, lightning, etc.), (5) improper handling, storage, abuse or neglect
of the Product by Purchaser, any transferee or third parties, (6) any fading or staining not on the walking surface of the
Product (i.e., the underside or the ends of the Product); or (7) ordinary wear and tear. (continued next page)