Use and Care Manual

TREX TRANSCEND™ LIMITED COMMERCIAL WARRANTY
For a period of ten (10) years from the date of original
purchase, Trex Company, Inc. (hereinafter “Trex”)
warrants to the original end-user commercial purchaser
(the “Purchaser”) that Trex Transcend™ decking (the
“Product”) will perform, under normal commercial use
and service conditions, as follows:
Fade Resistance: The Product shall not fade in color
from light and weathering exposure as measured by
color change of more than 5 Delta E (CIE) units.
The Product is designed to resist fading. No material is
fade proof when exposed to years of UV exposure and
the elements. The Product is designed to resist fading,
and will not in any event fade by more than 5 Delta E
(CIE) units.
Stain Resistance: The Product shall be resistant to
permanent staining resulting from spills of food and
beverage items including ketchup, mustard, salad oils,
tea, wine, coffee, fruit punch, barbeque sauce, grease,
sodas and other food and beverage related items
that would typically be present on a deck, or mold and
mildew naturally occurring in the environment, provided
that such substances are removed from the Product
with soap and water or mild household cleaners after
no more than one (1) week of exposure of the food or
beverage to the surface or fi rst appearance of the mold
and mildew.
Notwithstanding the foregoing, Trex does not warrant
that the Product is stain-proof, and does not warrant
stain resistance resulting from spilled or otherwise
applied food and beverage substances which are not
properly cleaned as provided above within one (1) week
of exposure. In addition, materials not covered in the
stain resistant warranty include abrasive compounds
of acidic or basic pH, paints or stains, strong solvents,
metallic rust or other abnormal commercial deck use
items, and non-food and non-beverage substances,
including but not limited to, biocides, fungicides, plant
food, or bactericides. Mold and mildew can settle and
grow on any outdoor surface, including this Product. You
should periodically clean your deck to remove dirt and
pollen that can feed mold and mildew. This warranty
does not cover mold and mildew which is not properly
cleaned as provided above within one (1) week of fi rst
appearance.
Commercial Purchaser: For purposes of this warranty,
a “commercial purchaser” shall refer to any purchaser
other than an individual residential homeowner.
Standard Trex Company Limited Commercial
Warranty: This warranty is in addition to the standard
Trex Company Limited Commercial Warranty that
applies to all Trex products.
Transferability: This warranty may be transferred to
subsequent buyers of the property upon which the
Product was originally installed.
Exclusions from Warranty Coverage:
Exposure to Heat: Direct or indirect contact with
extreme heat sources (over 250 degrees) may cause
fading and may damage the surface of the Product, and
any effects of such exposure are expressly excluded
from coverage under this warranty.
Surface Damage: Never use metal shovels or sharp-
edged tools to remove snow and ice on the surface of
the Product. If the surface of the Product is damaged or
punctured, this warranty will be voided.
Paint Or Other Materials Applied to Trex Transcend
Decking: If paint or other coating materials are applied
to the Product, this warranty will be voided.
Railing: This warranty does not cover Trex Transcend
railing components.
Other Exclusions: This warranty shall not cover any
condition attributable to: (1) improper installation of
the Product and/or failure to abide by Trex’s installation
guidelines, including but not limited to improper gapping;
(2) use of the Product beyond normal commercial use, or
in an application not recommended by Trex’s guidelines
and local building codes; (3) movement, distortion,
collapse or settling of the ground or the supporting
structure on which the Product is installed; (4) any act of
God (such as fl ooding, hurricane, earthquake, lightning,
etc.), (5) improper handling, storage, abuse or neglect of
the Product by Purchaser, any transferee or third parties,
(6) any fading or staining not on the walking surface
of the Product (i.e., the underside or the ends of the
Product); or (7) ordinary wear and tear.
Procedure for Making a Claim under this Warranty
In order to make a claim under this warranty, Purchaser
must do the following:
1. If the Purchaser is making a claim relating to the
warranty on stain resistance, Purchaser must do as
follows:
(a) Purchaser must try to clean the affected area of the
deck by using the cleaning procedures described above
within one (1) week of exposure of the food or beverage
to the Product or fi rst appearance of the mold and
mildew.
(b) If the affected area remains reasonably unsatisfactory
after Purchaser has tried these cleaning procedures,
then Purchaser must have the affected area of the deck
professionally cleaned at Purchaser’s expense.
(c)
If the affected area remains reasonably unsatisfactory
after the professional cleaning, Purchaser may make
a claim under this warranty, provided that such claim
is made within thirty (30) days after the professional
cleaning.
2.
To make a claim under this limited warranty, Purchaser,
or the transferee, shall send to Trex, within the warranty
period referred to above (10 years after date of original
purchase), a description and photographs of the
affected area of the Product, proof of purchase, and if the
claim relates to the warranty on stain resistance, proof
of compliance with paragraph 1. above, to the following
address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
3. Upon confi rmation by an authorized Trex representative
of a valid claim hereunder, Trex’s sole responsibility
shall be, at its option, to either replace the affected
item or refund the portion of the purchase price paid
by Purchaser for such affected item (not including the
cost of its initial installation). Replacement material will
be provided that is as close as possible in color, design
and quality as the replaced material, but Trex does not
guarantee an exact match as colors and design may
change.
4. THIS WARRANTY SHALL NOT COVER AND
TREX SHALL NOT BE RESPONSIBLE FOR COSTS
AND EXPENSES INCURRED WITH RESPECT TO
THE REMOVAL OF AFFECTED PRODUCT OR THE
INSTALLATION OF REPLACEMENT MATERIALS,
INCLUDING BUT NOT LIMITED TO LABOR AND
FREIGHT.
UNDER NO CIRCUMSTANCES WILL TREX BE LIABLE
FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, WHETHER SUCH DAMAGES ARE
SOUGHT IN CONTRACT, IN TORT (INCLUDING
BUT NOT LIMITED TO NEGLIGENCE AND STRICT
LIABILITY) OR OTHERWISE, AND TREX’S LIABILITY
WITH RESPECT TO PRODUCTS SHALL IN NO EVENT
EXCEED THE REPLACEMENT OF SUCH PRODUCTS
OR REFUND OF THE PURCHASE PRICE, AS
DESCRIBED ABOVE.
Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This
warranty gives you specifi c legal rights, and you may also
have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in
the United States of America and Canada.