Warranty Guide

TREX
®
LIMITED WARRANTY
Trex Company, Inc. (hereinafter “Trex”) warrants to the original purchaser
(“Purchaser”) that, for the period of time set forth in the following sentence,
under normal use and service conditions, Trex
®
products shall be free
from material defects in workmanship and materials, and shall not split,
splinter, rot or suffer structural damage from termites or fungal decay.
The term of such warranty shall be twenty-five (25) years from the date of
original purchase for a residential application, and ten (10) years from the
date of original purchase for a commercial application. If a defect occurs
within the warranty period, Purchaser shall notify Trex in writing and, upon
confirmation by an authorized Trex representative of the defect, Trex’s sole
responsibility shall be, at its option, to either replace the defective item
or refund the portion of the purchase price paid by Purchaser for such
defective item (not including the cost of its initial installation).
Notwithstanding the foregoing, (a), the term of the warranty for the
LED lights and housing for Trex
®
DeckLighting™ shall be seven (7)
years, the term of the warranty for the LED lights and housing for
Trex
®
LandscapeLighting™ shall be five (5) years, and the term of
the warranty for the dimmer, timer and transformer for both shall
be three (3) years, in each case provided that a Trex transformer is
used (with no warranty on any components if a Trex transformer is
not used), and any other parts or accessories shall not be warranted;
(b) with respect to hardware for the Trex Surroundings
®
gate (gate
frame, hinges and screws), the term of the warranty shall be five
(5) years, (c) with respect to Trex Decorative Balusters, the term of
the warranty covering the paint coating shall be ten (10) years, and
shall be prorated in the following manner: 100% replacement for
the first five (5) years; and 50% replacement for the next five (5)
years, and (d) this warranty shall not apply to Trex Elevations
®
steel
deck framing, Trex Reveal
®
aluminum railing and TrexTrim™ (which
each have separate warranties).
For purposes of this warranty, a “residential application” shall refer to an
installation of the Product on an individual residence, and a “commercial
application” shall refer to any installation of the Product other than on an
individual residence.
THIS WARRANTY SHALL NOT COVER AND TREX SHALL NOT BE
RESPONSIBLE FOR COSTS AND EXPENSES INCURRED WITH
RESPECT TO THE REMOVAL OF DEFECTIVE TREX PRODUCTS OR
THE INSTALLATION OF REPLACEMENT MATERIALS, INCLUDING
BUT NOT LIMITED TO LABOR AND FREIGHT.
With respect to a residential application, this warranty may be transferred
one (1) time, within the five (5) year period beginning from the date of
original purchase by the Purchaser, to a subsequent buyer of the property
upon which the Trex products were originally installed. With respect to a
commercial application, this warranty is freely transferable to subsequent
buyers of the property upon which the Trex products were originally installed.
To make a claim under this limited warranty, Purchaser, or the transferee,
shall send to Trex, within the warranty period referred to above, a description
of the claimed defect and proof of purchase, to the following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
Trex does not warrant against and is not responsible for, and no implied
warranty shall be deemed to cover, any condition attributable to: (1)
improper installation of Trex products and/or failure to abide by Trex’s
installation guidelines, including but not limited to improper gapping; (2)
use of Trex products beyond normal use and service conditions, or in an
application not recommended by Trex’s guidelines and local building
codes; (3) movement, distortion, collapse or settling of the ground or the
supporting structure on which Trex products are installed; (4) any act of God
(such as flooding, hurricane, earthquake, lightning, etc.), environmental
condition (such as air pollution, mold, mildew, etc.), staining from foreign
substances (such as dirt, grease, oil, etc.), or normal weathering (defined
as exposure to sunlight, weather and atmosphere which will cause any
colored surface to gradually fade, chalk, or accumulate dirt or stains); (5)
variations or changes in color of Trex products; (6) improper handling,
storage, abuse or neglect of Trex products by Purchaser, the transferee or
third parties; or (7) ordinary wear and tear.
No person or entity is authorized by Trex to make and Trex shall not be
bound by any statement or representation as to the quality or performance
of Trex products other than as contained in this warranty. This warranty
may not be altered or amended except in a written instrument signed by
Trex and Purchaser.
UNDER NO CIRCUMSTANCES WILL TREX BE LIABLE FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH
DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING
BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR
OTHERWISE, AND TREX’S LIABILITY WITH RESPECT TO DEFECTIVE
PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT
OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS
DESCRIBED ABOVE.
Some States or Provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights that vary from State to State or Province
to Province.
Copyright © 2014 Trex Company, Inc.