Warranty Guide
Trex Company, Inc. (“Trex”) warrants to the original purchaser (“Purchaser”) that, for
the period of time set forth in the following sentence, under normal use and service
conditions, Trex Elevations
®
steel deck framing components shall be free from
material defects in workmanship and materials and will not become structurally
unfit, which is defined as corrosion causing a perforation of the component. The
term of such warranty shall be twenty-five (25) years from the date of original
purchase for a residential application, and ten (10) years from the date of original
purchase for a commercial application. If a defect occurs within the warranty period,
Purchaser shall notify Trex in writing and, upon confirmation by an authorized Trex
representative of the defect, Trex’s sole responsibility shall be, at its option, to either
replace the defective item or refund the portion of the purchase price paid by
Purchaser for such defective item (not including the cost of its initial installation).
For purposes of this warranty, a “residential application” shall refer to an installation
of the Product on an individual residence, and a “commercial application” shall
refer to any installation of the Product other than on an individual residence.
Salt Water Applications – Trex Elevations
®
may not be installed within 3,000 feet
of any body of salt water due to increased risk of corrosion. Any such installation
shall void this limited warranty.
Other Water Applications – Trex Elevations
®
may not be installed under the
surface or within the splash zone of any body of fresh water due to increased risk of
corrosion. Any such installation shall void this limited warranty.
TO THE FULLEST EXTENT PERMITTED UNDER THE LAW, THIS LIMITED
WARRANTY SHALL NOT COVER AND TREX SHALL NOT BE RESPONSIBLE
FOR COSTS AND EXPENSES INCURRED WITH RESPECT TO THE
REMOVAL OF DEFECTIVE TREX PRODUCTS OR THE INSTALLATION OF
REPLACEMENT MATERIALS, INCLUDING BUT NOT LIMITED TO LABOR
AND FREIGHT.
With respect to a residential application, this warranty may be transferred one (1)
time, within the five (5) year period beginning from the date of original purchase by
the Purchaser, to a subsequent buyer of the property upon which the Trex products
were originally installed. With respect to a commercial application, this warranty
is freely transferable to subsequent buyers of the property upon which the Trex
products were originally installed.
To make a claim under this limited warranty, Purchaser, or the transferee, shall send
to Trex, within the warranty period referred to above, a description of the claimed
defect and proof of purchase, to the following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
Trex does not warrant against and is not responsible for any condition attributable
to: (1) defects caused by improper installation or decay caused by fasteners; (2)
use of Trex products beyond normal use or service conditions, or in an application
not recommended by Trex’s guidelines and local building codes; (3) corrosion
caused by factors other than environmental or atmospheric processes; (4) failure
to strictly abide by Trex Elevations
®
standard maintenance practices, as described
below; (5) movement, distortion, collapse or settling of the ground; (6) any act
of God (such as flooding, hurricane, earthquake, lightning, etc.); (7) improper
handling, storage, abuse or neglect of Trex Elevations
®
products by Purchaser, the
transferee or third parties; or (8) ordinary wear and tear.
No person or entity is authorized by Trex to make and Trex shall not be bound by
any statement or representation as to the quality or performance of Trex products
other than as contained in this warranty. This warranty may not be altered or
amended except in a written instrument signed by Trex and Purchaser.
TO THE FULLEST EXTENT PERMITTED UNDER THE LAW, UNDER
NO CIRCUMSTANCES WILL TREX BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT
IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE
AND STRICT LIABILITY) OR OTHERWISE, AND TREX’S LIABILITY FOR
NON-PERSONAL INJURY CLAIMS WITH RESPECT TO DEFECTIVE
TREX ELEVATIONS
®
PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE
PRICE, AS DESCRIBED ABOVE.
Some States or Provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights
that vary from State to State or Province to Province.
TREX ELEVATIONS MAINTENANCE REQUIREMENTS:
1. Observation: During construction, inspect all components for exposed steel,
and cover the exposed area with Trex approved touch up paint in accordance with
the Trex Product and Installation Guide. (Trex does not warrant touch up paint due
to application variability.) Covering exposed areas with Trex approved touch up
paint blends the blemishes into the same unique color of the components.
2. First Maintenance: Defined as the physical inspection of components in search
of corrosion. Atmospheric and environmental conditions can affect the longevity of
Trex Elevations
®
. Densities of air borne pollutants in certain atmospheres require
adjustments in the maintenance and inspection schedules. You should conduct
first maintenance within six (6) years after installation for a residential application
and four (4) years after installation for a commercial application. If corrosion is
identified, immediately begin corrosion management practices.
3. Inspection Schedule: After first maintenance, Trex Elevations components
must be inspected for structural integrity every two (2) to five (5) years for a
residential application and every two (2) years for a commercial application. Integrity
is inspected by tapping along the surface area of the components with a metal tool
such as a screwdriver. If flaking of the exterior coat occurs or discrepancies of sound
are heard, immediately begin corrosion management practices.
4. Corrosion Management: Sand any affected areas to twice the size of the
corroded area with 80 grit sand paper. Reapply Trex approved touch up paint to
the sanded area.
Copyright © 2016 Trex Company, Inc.
TREX ELEVATIONS
®
LIMITED WARRANTY