Installation Guide

27
WARRANTIES
Trex Company, Inc. (hereinafter “Trex”) warrants
to the original end-use purchaser (“Purchaser”)
that, for the applicable Warranty Period set forth
in Table I below, when properly installed, used
and maintained under normal use and service
conditions and in accordance with Trex’s written
instructions, Trex® product set forth in Table I below
(the “Product”) shall perform as follows:
Physical Integrity: The Product shall be free from
material defects in workmanship and materials,
and shall not split, splinter, rot or suer structural
damage from termites or fungal decay.
Fade Resistance: The Product shall not fade
in color from light and weathering exposure as
measured by color change of (a) more than 5 Delta
E (CIE) units for twenty-five years from the date of
original purchase, and (b) more than 15 Delta E (CIE)
units for the remainder of the Warranty Period, if
any.
While the Product is designed to resist fading,
no material is fade proof when exposed to years
of UV exposure and the elements. The Product is
designed to resist fading under normal weather
conditions and will not fade by more than the
number of Delta E (CIE) units indicated above.
Stain Resistance: The Product shall be resistant to
permanent staining resulting from spills of food and
beverage items including ketchup, mustard, salad
oils, tea, wine, coee, fruit punch, barbeque sauce,
sodas and other food and beverage related items
that would typically be present on a residential
deck, or mold and mildew naturally occurring in
the environment, provided that such substances
are removed from the Product with soap and
water within one (1) week of exposure of the food
or beverage to the surface or first appearance of
the mold and mildew. Cleaning procedures are
described in the Care & Cleaning Guide at www.
trex.com.
Notwithstanding the foregoing, Trex does not
warrant that the Product is stain-proof and
does not warrant stain resistance resulting from
spilled or otherwise applied food and beverage
substances which are not properly cleaned as
provided above within one (1) week of exposure.
In addition, materials not covered in this stain
resistance section of this Limited Warranty include
abrasive compounds of acidic or basic pH, paints
or stains, strong solvents, metallic rust or other
abnormal deck use items, and non-food and non-
beverage substances, including but not limited
to, biocides, fungicides, plant food, bactericides,
cement, concrete, mortar, stucco and colored
chalk. Mold and mildew can settle and grow on any
outdoor surface, including this Product. You should
periodically clean your deck to remove dirt and
pollen that can feed mold and mildew. This Limited
Warranty does not cover mold and mildew which is
not properly cleaned as provided above within one
(1) week of first appearance.
Residential/Commercial Application: For purposes
of this Limited Warranty, a “residential application”
shall refer to an installation of the Product on
an individual residence, and a “commercial
application” shall refer to any installation of the
Product other than on an individual residence.
Term of Limited Warranty: The term of this Limited
Warranty for a Product (the “Warranty Period”)
begins on the date of original purchase and shall
be equal to the number of years set forth next to
such Product in Table I below.
TABLE I
Product
Residential
Warranty Period
Commercial
Warranty Period
Transcend® decking
and fascia
50 Years 10 Years
Transcend® cladding 50 Years 25 Years
Select® decking and
fascia, Universal fascia
35 Years 10 Years
Enhance® decking
and fascia
25 Years 10 Years
Transferability: With respect to a residential
application, this Limited Warranty may be
transferred one (1) time, within the five (5) year
period beginning from the date of original purchase
by the Purchaser, to a subsequent buyer of the
property upon which the Product was originally
installed. With respect to a commercial application,
this Limited Warranty is freely transferable to
subsequent buyers of the property upon which the
Product was originally installed.
EXCLUSIONS FROM WARRANTY COVERAGE
The Products must be stored, handled, installed,
used and maintained in accordance with
instructions provided by Trex, and this Limited
Warranty is conditioned upon compliance with
all such instructions. Copies of Trex’s Installation
Guides, Technical Information and Care and
Cleaning Guides are available from Trex at the
address listed below. The materials may also be
obtained on Trex’s website at trex.com.
Any information or suggestion by Trex with
respect to the Products concerning applications,
specifications or compliance with codes and
standards, including building or safety codes,
is provided solely for Purchaser’s convenient
reference and is made without any representation
as to accuracy or suitability. Purchaser must verify
and test the suitability of any information with
respect to the Products for Purchaser’s specific
application.
This Limited Warranty does not cover defects
caused by:
Exposure to Heat: Direct or indirect contact with
extreme heat sources (over 275°F/135°C) may
cause fading and may damage the surface of
the Product, and any eects of such exposure
are expressly excluded from coverage under this
Limited Warranty.
Surface Damage: Never use metal shovels or
sharp-edged tools to remove snow and ice on the
surface of the Product. If the surface of the Product
is damaged or punctured, this Limited Warranty will
be voided.
Paint or Other Materials Applied to the Product:
If paint, solvents or other coating materials are
applied to the Product, this Limited Warranty will be
voided.
Other Exclusions: This Limited Warranty shall not
cover any condition attributable to: (1) improper
installation of the Product and/or failure to abide
by Trex’s installation guidelines, including but not
limited to improper gapping; (2) use of the Product
beyond normal use or service conditions, or in an
application not recommended by Trex’s guidelines
and local building codes; (3) movement, distortion,
collapse or settling of the ground or the supporting
structure on which the Product is installed; (4) any
act of God (such as flooding, hurricane, earthquake,
lightning, etc.), environmental condition (such as air
pollution, mold, mildew, etc.), staining from foreign
substances other than food and beverages (such
as dirt, grease, oil, etc.); (5) improper handling,
storage, abuse or neglect of the Product by
Purchaser, the transferee or third parties; (6) any
fading or staining not on the walking surface of
the Product (i.e., the underside or the ends of the
Product); or (7) ordinary wear and tear.
Excluded Products: This Warranty shall not apply to
any Trex products not listed in Table I, including, but
not limited to, Trex Transcend® railing, Trex Enhance®
railing, Trex Select® railing, Trex Signature® railing,
Trex Decklighting™ products, TrexTrim™ products,
Trex® outdoor lighting products, Trex Hideaway®
Fasteners, and Trex® fencing, which are excluded
from this Limited Warranty. Each of these products
has a separate Limited Warranty.
PROCEDURE FOR MAKING A CLAIM UNDER
THIS LIMITED WARRANTY
To make a claim under this Limited Warranty,
Purchaser must do the following:
1. If the Purchaser is making a claim relating to the
Limited Warranty on stain resistance, Purchaser
must do as follows:
(a) Purchaser must try to clean the aected area
of the deck by using the cleaning procedures
described above (and provided in more detail
in the Care & Cleaning Guide found at www.trex.
com) within one (1) week of exposure of the food or
beverage to the Product or first appearance of the
mold and mildew.
(b) If the aected area remains reasonably
unsatisfactory after Purchaser has tried these
cleaning procedures, then Purchaser must have the
aected area of the deck professionally cleaned at
Purchaser’s expense.
(c) If the aected area remains reasonably
unsatisfactory after the professional cleaning,
Purchaser may make a claim under this Limited
Warranty, provided that such claim is made within
thirty (30) days after the professional cleaning.
2. To make a claim under this Limited Warranty,
Purchaser, or the transferee, shall send to Trex,
within the Warranty Period referred to above, a
written description and photographs of the claimed
defect, proof of purchase, and if the claim relates
to the Limited Warranty on stain resistance, proof
of compliance with paragraph 1 above, to the
following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
TREX® DECKING & FASCIA
LIMITED WARRANTY