Installation Guide

108
WARRANTIES
Other Exclusions: This warranty shall not cover any condition attributable to: (1) improper installation of the
Product and/or failure to abide by Trex’s installation guidelines, including but not limited to improper gapping;
(2) use of the Product beyond normal use or service conditions, or in an application not recommended by Trex’s
guidelines and local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting
structure on which the Product is installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning,
etc.); (5) improper handling, storage, abuse or neglect of the Product by Purchaser, the transferee or third parties;
(6) any fading or staining not on the walking surface of the Product (i.e., the underside or the ends of the Product);
or (7) ordinary wear and tear.
Procedure for Making a Claim under this Warranty
In order to make a claim under this warranty, Purchaser must do the following:
1. If the Purchaser is making a claim relating to the warranty on stain resistance, Purchaser must do as follows:
(a) Purchaser must try to clean the affected area of the deck by using the cleaning procedures described
above within one (1) week of exposure of the food or beverage to the Product or first appearance of the mold
and mildew.
(b) If the affected area remains reasonably unsatisfactory after Purchaser has tried these cleaning procedures,
then Purchaser must have the affected area of the deck professionally cleaned at Purchaser’s expense.
(c) If the affected area remains reasonably unsatisfactory after the professional cleaning, Purchaser
may make a claim under this warranty, provided that such claim is made within thirty (30) days after the
professional cleaning.
2. To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the
warranty period referred to above, a description and photographs of the affected area of the Product, proof of
purchase, and if the claim relates to the warranty on stain resistance, proof of compliance with paragraph 1.
above, to the following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
3. Upon confirmation by an authorized Trex representative of a valid claim hereunder, Trex’s sole responsibility
shall be, at its option, to either replace the affected item or refund the portion of the purchase price paid by
Purchaser for such affected item (not including the cost of its initial installation). Replacement material will
be provided that is as close as possible in color, design and quality as the replaced material, but Trex does not
guarantee an exact match as colors and design may change.
4. If a valid warranty claim hereunder is made during years eleven (11) through twenty-five (25) after the original
purchase for a residential application, recovery will be prorated. If Trex is providing replacement materials, it
may elect to replace the percentage listed below of boards otherwise meeting the requirements for a claim, or
if it is refunding the purchase price, it may elect to refund the percentage listed below of the purchase price of
boards otherwise meeting the requirements for a claim.