Installation Guide

110
WARRANTIES
TREX
®
LIMITED WARRANTY
Trex Company, Inc. (hereinafter “Trex”) warrants to the original purchaser (“Purchaser”) that, for the period of
time set forth in the following sentence, under normal use and service conditions, Trex products shall be free
from material defects in workmanship and materials, and shall not split, splinter, rot or suffer structural damage
from termites or fungal decay. The term of such warranty shall be twenty-five (25) years from the date of original
purchase for a residential application, and ten (10) years from the date of original purchase for a commercial
application. If a defect occurs within the warranty period, Purchaser shall notify Trex in writing and, upon
confirmation by an authorized Trex representative of the defect, Trex’s sole responsibility shall be, at its option, to
either replace the defective item or refund the portion of the purchase price paid by Purchaser for such defective
item (not including the cost of its initial installation).
Notwithstanding the foregoing, (a) with respect to Trex DeckLightingTM, the term of the warranty for the LED lights
and housing shall be seven (7) years, the term of the warranty for the dimmer, timer and transformer shall be
three (3) years, in each case provided that a Trex transformer is used, and any other parts or accessories shall not
be warranted, (b) with respect to hardware for the Trex Surroundings gate (gate frame, hinges and screws), the
term of the warranty shall be five (5) years, (c) with respect to Trex Decorative Balusters, the term of the warranty
covering the paint coating shall be ten (10) years, and shall be prorated in the following manner: 100% replacement
for the first five (5) years; and 50% replacement for the next five (5) years, and (d) this warranty shall not apply to
Trex Elevations® steel deck framing, Trex RevealTM aluminum railing and TrexTrimTM (which each have separate
warranties).
For purposes of this warranty, a “residential application” shall refer to an installation of the Product on an individual
residence, and a “commercial application” shall refer to any installation of the Product other than on an individual
residence.
THIS WARRANTY SHALL NOT COVER AND TREX SHALL NOT BE RESPONSIBLE FOR COSTS AND
EXPENSES INCURRED WITH RESPECT TO THE REMOVAL OF DEFECTIVE TREX PRODUCTS OR THE
INSTALLATION OF REPLACEMENT MATERIALS, INCLUDING BUT NOT LIMITED TO LABOR AND FREIGHT.
With respect to a residential application, this warranty may be transferred one (1) time, within the five (5) year
period beginning from the date of original purchase by the Purchaser, to a subsequent buyer of the property upon
which the Trex products were originally installed. With respect to a commercial application, this warranty is freely
transferable to subsequent buyers of the property upon which the Trex products were originally installed.
To make a claim under this limited warranty, Purchaser, or the transferee, shall send to Trex, within the warranty
period referred to above, a description of the claimed defect and proof of purchase, to the following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
Trex does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any
condition attributable to: (1) improper installation of Trex products and/or failure to abide by Trex’s installation
guidelines, including but not limited to improper gapping; (2) use of Trex products beyond normal use and service
conditions, or in an application not recommended by Trex’s guidelines and local building codes; (3) movement,
distortion, collapse or settling of the ground or the supporting structure on which Trex products are installed;
(4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air
pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering
(defined as exposure to sunlight, weather and atmosphere which will cause any colored surface to gradually fade,
chalk, or accumulate dirt or stains); (5) variations or changes in color of Trex products; (6) improper handling,
storage, abuse or neglect of Trex products by Purchaser, the transferee or third parties; or (7) ordinary wear and
tear.
No person or entity is authorized by Trex to make and Trex shall not be bound by any statement or representation as
to the quality or performance of Trex products other than as contained in this warranty. This warranty may not be
altered or amended except in a written instrument signed by Trex and Purchaser.