User's Guide
3. The update status displays. Follow any on-screen instructions.
Check storage and free up space
You may see issues if the device's internal storage is full or almost full. To free up space that the
device needs to work properly, you can remove unnecessary files and clear cached data.
To check how much storage the device has:
1. Open the Settings app .
2. Tap Storage.
3. See how much storage you have available. The device can start having issues when less than
10% of storage is free.
Check for app updates
App updates can bring improvements that may fix your issue. To see and get updates for your apps:
1. Open the Play Store app .
2. At the top left, tap Menu .
3. Tap My apps & games.
4. Apps with available updates are labeled Update. If an update is available, tap the app
Update. If multiple updates are available, tap Update all.
Close apps that you are not using
Normally, you don't need to close apps; Android automatically manages the memory that apps use.
But to completely shut down an app, including any background services that it may be using:
1. Open the Settings app .
2. Tap Apps & notifications, then if required tap to expand the list of all apps.
3. Tap the app that you want to close then tap Force stop.
4. Tap Force stop.
TIP - To help identify apps that cause problems, make a list of which apps you have manually
force-stopped.
See if an app is causing the issue
The issue may be caused by an app that you downloaded. To see whether a downloaded app is
causing the issue, you can reboot your device in safe mode. Safe mode temporarily disables all
downloaded apps.
1. To reboot the device in safe mode, follow the instructions here:
https://support.google.com/android/answer/7665064?visit_id=1-636628110244432672-3485
170295&rd=1. Follow these steps to turn on safe mode. Safe mode temporarily disables all
downloaded apps.
2. Once in safe mode, wait to see if the problem goes away.
● If the issue isn't resolved in safe mode, a downloaded app is most likely not
causing the issue. Restart the device and try other troubleshooting solutions.
● If the issue is resolved in safe mode, a downloaded app is most likely causing the
issue. To find out which app it is:
a. Restart the device to exit safe mode.
b. One by one, uninstall recently downloaded apps. After each removal,
restart the device and check if the issue is resolved.
Trimble Ranger 5 Data Collector / Trimble TSC5 Controller User Guide |78