User's Guide

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EMPOWER module issues
My field software doesn’t recognize my EMPOWER module
● Check module contacts and attachment
It is possible the contacts between the module and the device are dirty, or that the module is
not attached correctly. Ensure that the module contacts are clean and that the screws are
tightened correctly.
● Your field software is not configured to communicate with the EMPOWER module
Check that your field software supports the EMPOWER module directly and that the field
software is configured to talk to the EMPOWER module directly or through the correct COM
port.
Refer to the Trimble EMPOWER modules documentation here www.trimble.com/empowermodules
for more information. 
The EMPOWER Hub doesn’t show my module
● Check module contacts and attachment.
It is possible the contacts between the module and the device are dirty, or that the module is
not attached correctly. Ensure that the module contacts are clean and that the screws are
tightened correctly.
Wireless connectivity issues
Wi-Fi speed is slow
● Your network is running slow for all devices.
You should first check to see whether your network is slow on another device. Can you
Trimble Ranger 5 Data Collector / Trimble TSC5 Controller User Guide |80