User's Guide
connect to your wireless network and browse the web at normal speeds from another
device? Try running a Network Speed Test to ensure your Internet connection is functioning
normally.
● Your Wi-Fi signal is weak.
Look at the wireless network icon in the taskbar.
This icon in the Status bar shows the current Wi-Fi signal strength. If the icon is
partially dimmed, move your device closer to your wireless router to see if the signal
improves. If your router is broadcasting on both a 2.4GHz and 5GHz frequency, try
connecting to a different frequency. In general, a network operating on the 5GHz frequency
will be faster and less susceptible to interference, but will have a shorter range than a
2.4GHz network.
Power and battery issues
Battery will not charge
● The battery is overheated, or too cold.
The battery will charge between 0 °C and 45 °C (32 °F and 113 °F). If you have been using or
storing the battery and/or device in a particularly hot or cold environment, the battery may
be outside the safe charging temperature range. Sensors in the battery will prevent the
battery from charging until its temperature returns to a normal level.
● The battery is not installed correctly.
If the battery is not installed correctly in the device or the battery charger, it may not have a
proper connection and will not charge.
● The battery terminals are dirty or corroded.
If the terminals of the battery are dirty or corroded, it may not have a proper connection and
will not charge.
Device will not start up
● The battery does not have enough charge to power the device.
Remove the battery from the device, and press-hold the charge indicator button on the
battery. At least one charge LED must be lit up to indicate that a battery has enough power
for the device to start on battery power. If no LEDs light up on a battery, reinsert the battery
into the device and attach the device to an external power source, swap the battery for a
charged battery, or charge the battery using the charging dock (see Using the charging dock,
page 45) before reinserting it.
● The battery is not correctly installed.
The device may not be receiving power from the battery if it is not installed properly.
Remove the battery, then replace it correctly, pressing down on both corners until it clicks
into place. Slide the battery lock to the lock position (down).
Device suddenly turned off during use
● Make sure you are not accidentally pressing the Power key.
The Power key is located in the middle on the left side of the keyboard. Make sure that while
gripping the device that you are not accidentally pressing the Power key, which places the
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