User's Manual Part 3

GeoExplorer 2008 Series User Guide 117
Troubleshooting 7
Windows Mobile Device Center
Network connections
Problem Cause Solution
Windows Mobile Device
Center will not connect
to the handheld.
The connection is not
initiated automatically.
Remove the handheld from the support module and then
place it in the support module again. Alternatively, in the
Windows Mobile Device Center software on the office
computer, select Mobile Device Settings / Connection
Settings.
The Windows Mobile
Device Center software
does not recognize the
GeoExplorer 2008 series
handheld.
Restart the office computer. Remove the handheld from
the support module, reset it (see Resetting the handheld,
page 29) and then replace it in the support module.
The connection is not
enabled in Windows
Mobile Device Center
on the computer.
In the Windows Mobile Device Center software on the
office computer, click Mobile Device Settings / Connection
Settings. If you are using:
• the support module, make sure that the Allow USB
connection check box is selected from the drop-down
list.
• a Bluetooth connection, make sure that the correct
port for Bluetooth is selected. Then open the Bluetooth
control on the handheld. In the Devices tab, tap the
partnership and in the services list make sure that the
ActiveSync check box is selected.
The connection is not
enabled on the
handheld.
On the handheld, tap / Programs / ActiveSync / Menu /
Connections. Make sure that the Synchronize all PCs using
this connection check box is selected, and that the correct
option is selected.
The handheld
connection settings
conflict with network
settings or VPN client
software.
If you are using the support module, use the USB to PC
utility to change the connection method the handheld uses
to connect to the Windows Mobile Device Center on the
computer. Tap / Settings / Connections / USB to PC
Utility. Clear the Enable advanced network functionality
check box.
The handheld stops using the default RNDIS method to
connect to the Windows Mobile Device Center.
Problem Cause Solution
The connection with the
cellular phone suddenly
ends.
If you change the proxy
settings of the
handheld while
connected to a cellular
phone, the cellular
phone ends the
connection.
Make any changes to proxy settings before connecting to a
mobile device.
Unable to connect to
another GeoExplorer
2008 series handheld.
Data encryption settings
are set incorrectly.
When setting up a peer-to-peer ad-hoc network with a
WEP encryption, set a Network Key, rather than leaving the
key blank to be provided automatically.