Owner`s manual

9
Troubleshooting
Ifyouareunabletogetanacceptableimageafterfollowingthe
installationinstructions,trythetroubleshootingtipsbelow.
1
 Istheexternalpowersupplythatcamewiththeproductconnected
andpluggedintoaworkingpowersource?Fortheproducttofunction
properly,itmustbeconnectedtoandreceivingpowerfromthe
externalpowersupply.
2
 Wasthepowertotheconnecteddevicesturnedoffpriorto
installation?Ifnot,restartthem.
3
 Whattypeofcablingareyouusing?Inferiorcablingcanresultinpoor
performance,soitisimportantthatyouusecablesthatcansupport
thevideoresolutionyouaretryingtoobtain.Itisrecommended
thatyouuseTrippLite’sP568-SeriesHigh-SpeedHDMIcables,as
theyhavebeentestedtoworkwiththeB119-SeriesMatrixSwitch
products.
4
 Testyourcablestoensuretheyareworkingproperly.Forexample,
connectyourHDMIcablesbetweenasourceandmonitorthatyou
knowworkstoseeifthecableisfunctioning.
5
 Istheswitchlocatedinanareathatexposesittohigher
temperatures?Iftheproductisoverheated,itwillnotfunction
properly.
6
 WhatlengthHDMIcableareyouusing?ThecableconnectingaHDMI
sourcetotheswitchmustbenolongerthan16ft.inlength.The
cableconnectingtheswitchtoadisplaymustbenolongerthan
25ft.inlength.
7
 IfyouarehavingtroublegettingyourTerminalEmulationSoftwareto
recognizetheswitch,youmayneedtoshutdownyourinstallation
andstartfromthebeginning.The3.5mmtoDB9adaptercablemust
beconnectedrst;otherwisetheswitchwillnotberecognized.
8
 IfyouarestillhavingtroublegettingyourTerminalEmulationSoftware
torecognizetheswitch,checktomakesurethatyourserialsettings
are set according to the instructions in the RS-232 Serial Control
section of this manual.
13-08-038-9332BC.indd 9 8/5/2013 12:26:38 PM