Owner`s manual

10
4. Troubleshooting
Q: Why is the add-on monitor flickering?
A: Thisisusuallycausedbyalowrefreshrate.Whenin“MirrorMode,”increase
the refresh rate of the main monitor. This will in turn increase the refresh rate of
theadd-onmonitor,whichshouldstoptheickering.Whenin“ExtendedMode,”
increasetherefreshrateoftheadd-onmonitor.
Q: When I play MPEG file by Windows Media Player on the extended monitor, why
does the display become abnormal when I switch it to full screen mode?
A: IfyoursystemisWindowsXPSP1,upgradingtoSP2willsolvethisproblem.
Q: Why does the video not display properly when in “Full-Screen” mode?
A: Trythefollowingtipstoimprovethesmoothnessofthemovieplayback:
•Reducetheresolutionofthedisplayto640x480or800x600.
•Usetheadapterinextendedmode.
•TerminateanyotherCPUintensiveapplicationsrunningonthecomputer.
•AssomemediaplayersrequireDirectXhardwaresupporttocorrectlyoperate,
tryadifferentmediaplayerwhichrequireslessDirectXsupport.
•Dragthemediaplayertotheadd-onscreenandclosetheplayer.Restartthe
playeranditshouldopenontheadd-onmonitor.Nowtryplayingthemediale
again.
•Tryreducingthehardwareaccelerationleveloftheprimarydisplay(NOT
theadd-onmonitor)tolevels1,2or3andrestartingthemediaplayer.The
hardwareaccelerationcanbefoundbyright-clickingonyourdesktopandclick
“Properties>Settings>Advanced>Troubleshoot.”
•Thevideoplaybackmaybeunusualwhentheadd-onmonitorismirroring
theprimarydisplayandthereisanotherextendedscreenconnectedtothe
computer.Theextendedscreenmustbedisabledbeforethecontentwillbe
correctlyclonedtotheadd-onmonitor.
Q: In “Extended Mode,” why does the add-on monitor have a black border
around the desktop?
A: Thishappenswhentheresolutionusedbytheadd-onmonitorislargerthanthe
resolutionusedbytheprimarymonitor.Tosolvethisproblem,conguretheadd-
on monitor to use the same resolution as the primary monitor.
201108084-93-3099.indd 10 8/12/2011 4:40:39 PM