Quick Reference Guide Owner's manual

RESETTING ERRORS
RESET ATM: FOLLOW ACCESS INSTRUCTIONS TO ENTER MANAGEMENT
FUNCTIONS. SELECT SYSTEM PARAMETERS, THEN RESTART THE TER-
MINAL. IF THE PROBLEM HAS BEEN CORRECTED, THE ATM SHOULD
RETURN TO SERVICE.
RESET ERROR: FOLLOW ACCESS INSTRUCTIONS TO ENTER MANAGE-
MENT FUNCTIONS. SELECT DIAGNOSTICS, THEN TERMINAL STATUS.
SELECT RESET TERMINAL ERROR OPTION. IF THE PROBLEM HAS BEEN
CORRECTED, THE ATM SHOULD RETURN TO NORMAL OPERATION.
MANAGEMENT FUNCTIONS
1. AT ATM WELCOME SCREEN, PRESS AND HOLD DOWN <CTRL> KEY
(LOWER-RIGHT CORNER OF KEYPAD), PRESS <1> KEY, THEN RE-
LEASE BOTH KEYS. THE TOP MENU WILL BE DISPLAYED.
2. AT THE TOP MENU, SELECT MANAGEMENT FUNCTIONS OPTION.
ENTER PASSWORD TO ACCESS MANAGEMENT FUNCTIONS MENU.
CARD READER PROBLEMS
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. IF PROBLEM STILL EXISTS, ACCESS
MANAGEMENT FUNCTIONS MAIN MENU USING ACCESS INSTRUCTIONS.
2. SELECT DIAGNOSTICS OPTION. SELECT CARD READER OPTION. SELECT SCAN CARD OPTION.
3. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR SERVICE
PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 4.
4. OPEN ATM CONTROL PANEL. TURN POWER OFF ON THE ATM. REMOVE AND THEN RECONNECT DATA
CABLE ON CARD READER AND DOCKING BOARD. TURN POWER ON. CLOSE ATM CONTROL PANEL.
5. SELECT SCAN CARD AGAIN. TRY TO READ A CARD. IF PROBLEM STILL EXISTS, CONTACT YOUR SERVICE
PROVIDER.
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT. EX-
AMINE THE SLOT FROM THE REAR OF THE CARD READER.
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. TURN POWER OFF ON THE ATM. USE A
THIN, SMOOTH STRIP OF CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE
OBSTRUCTION. TURN POWER ON.
3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
COMMON ERROR CODES
139
140
141
148
151
183
1. RESET ERROR USING RESETTING ERROR PROCEDURE. IF ERROR
CLEARS, GOTO STEP 4. IF NOT, GO TO STEP 2.
2. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH
FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
3. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. REMOVE
JAM, IF PRESENT. CLOSE ATM CONTROL PANEL.
4. PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT
RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CON-
TACT SERVICE PROVIDER.
1. PRINT OR CLEAR THE ELECTRONIC JOURNAL (EJ) USING JOURNAL
PROCEDURE.
2. RESET ERROR USING RESETTING ERROR PROCEDURE. IF ERROR
CLEARS, PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
1. OPEN ATM CONTROL PANEL.
2. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3. CLOSE CONTROL PANEL. RESET ERROR USING RESETTING PROCE-
DURE. IF ERROR CLEARS, GOTO STEP 4. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4. PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT
RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CON-
TACT SERVICE PROVIDER.
COMMUNICATION PROBLEMS
COMMUNICATION PROBLEMS
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
1. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM MODEM CARD. PLUG IN THE BASE
UNIT (NOT THE HANDSET) OF A TELEPHONE. LISTEN FOR DIAL TONE.
2. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR ATM
SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 3.
3. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A TELEPHONE.
LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR
TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
PRINTER NOT
RESPONDING
PRINTER
TIMEOUT
PAPER JAM
RECEIPT
PRINTER PAPER
LOW
EJ WRITE
FAILURE
EJ FULL
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
156
NO CASSETTE
IN SERVICE
1. CASSETTES MAY BE EMPTY OR WERE REMOVED/INSTALLED WITH-
OUT RE-INITIALIZING THE “IN SERVICE” FUNCTION.
2. CASSETTES EMPTY: FOLLOW THE REPLENISHING CASSETTES PRO-
CEDURE FOR LOADING CURRENCY IN CASSETTES. ENTER MANAGE-
MENT FUNCTIONS MAIN MENU. SELECT TERMINAL CLOSE FUNC-
TIONS. SELECT CASSETTE CLOSE FUNCTIONS. VERIFY CASSETTES ARE
LOCKED AND IN SERVICE. SELECT RESET TERMINAL ERROR OPTION..
3. CASSETTES OUT OF SERVICE: ENTER MANAGEMENT FUNCTIONS MAIN
MENU. SELECT TERMINAL CLOSE FUNCTIONS, THEN CASSETTE CLOSE
FUNCTIONS. ENSURE CASSETTES ARE LOCKED AND IN SERVICE. SE-
LECT RESET TERMINAL ERROR OPTION.
194
CASSETTES
NOT LOCKED
ERROR
CODE
MEANING RECOMMENDED ACTIONS
RECEIPT PAPER
OUT
195
CAN’T READ CUSTOMER CARDS
CAN’T INSERT CARD FULLY
RESET ATM RESET ERROR
ACCESS INSTRUCTIONS