MODEL FT5000 AUTOMATED TELLER MACHINE USER MANUAL TDN 07103-00013 May 19, 2014 CORPORATE HEADQUARTERS 21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100 Fax: (228) 575-3101 COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware.
MODEL FT5000 USER MANUAL DISCLAIMER The manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no representations or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect, special, or consequential damages. Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
MODEL FT5000 USER MANUAL Notification of Changes in Telephone Company Equipment: The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service.
MODEL FT5000 USER MANUAL Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier.
MODEL FT5000 USER MANUAL Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
MODEL FT5000 USER MANUAL Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
MODEL FT5000 USER MANUAL Notices Copyright © Delaware Capital Formation, Inc., 2003 - 2005. All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc. The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc.
MODEL FT5000 USER MANUAL Warranty Statement Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach, MS. Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.
MODEL FT5000 USER MANUAL In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or mo
MODEL FT5000 USER MANUAL Waiver Ineffective No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party.
MODEL FT5000 USER MANUAL Limited Warranty covers normal use.
MODEL FT5000 USER MANUAL • If possible, call the shipping company before the driver leaves your delivery site. Make note of the damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to report the damage. • Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes are damaged, etc.
MODEL FT5000 USER MANUAL Triton’s Technical Services Department The primary purpose of the technical services department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The technical services department operates to serve our customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers.
MODEL FT5000 USER MANUAL Questions on Operation of Equipment Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.
MODEL FT5000 USER MANUAL Contents SECTION 1 - INTRODUCTION ........................................................ 1 WHAT’S IN THIS MANUAL ................................................................................ 2 CLASS OF SERVICE (BUSINESS-VS-LEVEL1) .......................................................... 2 COMPUTER SYSTEM .......................................................................................... 2 FEATURE HIGHLIGHTS .............................................................
MODEL FT5000 USER MANUAL Contents REMOVING NOTE CASSETTES ............................................................................. 34 OPENING NOTE CASSETTES ............................................................................... 35 LOADING NOTE CASSETTES ............................................................................... 36 INSTALLING NOTE CASSETTES ............................................................................ 37 REMOVING THE REJECT VAULT ............................
MODEL FT5000 USER MANUAL Contents DISPENSER DIAGNOSTICS .................................................................................. 68 DISPENSER STATUS (MANAGEMENT REPORT) ............................................... 69 PURGE / TEST DISPENSE ............................................................................ 70 FORCE UNLOCK CASSETTE ......................................................................... 71 DISPENSER TOTALS / RESET DISPENSER .............................................
MODEL FT5000 USER MANUAL Contents TERMINAL MESSAGES ...................................................................................... 104 WELCOME / STORE MESSAGE .................................................................... 105 MARKETING / EXIT MESSAGE .................................................................... 106 TERMINAL OWNER / SURCHARGE OWNER MESSAGE .................................... 107 NEWS TICKER MESSAGE .......................................................................
MODEL FT5000 USER MANUAL Contents APPENDIX C - ADS GRAPHICS ..................................................... C-1 ADS GRAPHICS ................................................................................................ C-2 ADD NEW ..................................................................................................... C-3 DELETE ......................................................................................................... C-6 EDIT ...........................................
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SECTION 1 INTRODUCTION 1
MODEL FT5000 USER MANUAL What’s in This Manual This manual describes the operating features of the FT5000 ATM. The setup and operating procedures given in this manual are applicable to the FT5000 ATM. If your ATM does not have the ability to perform some of the features described in this manual, it is because your processor does not support the feature or the dispenser was purchased without that particular option. The FT5000 ATM consists of a through-the-wall, multi-cassette, NMD-100 dispenser mechanism.
INTRODUCTION Feature Highlights Highly reliable, state-of-the-art PC platform design. Modular architecture eases troubleshooting and servicing. New cabinet design allows flexibility for “Island” installations (wall thickness up to 6.3") or existing structures (wall thickness up to 10") Easy to install and configure by software. Supports Dial-up, TCP/IP, VSAT, Radio Pad or Lease Line communications.
MODEL FT5000 USER MANUAL Model FT5000 Standard Features Standard features of the FT5000 ATM are summarized in the following paragraphs. Access and Transaction Security Password-Controlled Access. Access to the ATM’s management features is protected by a password-based access scheme. The ATM provides a “Master” password level of access and a flexible system of “UserLevel” passwords.
INTRODUCTION Multimedia Interface (Audio/Video) The ATM’s LCD screen can display text and graphical content in a wide range of colors, providing an interesting and dynamic experience to the customer. In addition, graphic can be printed on receipts. Supported multimedia features include: Text Effects, Ad Screens, Receipt Graphics, and Audio Output. Text Effects Various special effects such as scrolling, blinking, or fading can be applied to text messages that appear on the LCD screen.
MODEL FT5000 USER MANUAL Remote Monitoring and Management The FT5000 provides support for remote monitoring and management via the optional Triton Connect software package. Triton Connect is PC (Personal Computer) based software that enables you to perform a wide range of monitoring and control functions from the convenience of a central location.
INTRODUCTION VSAT The VSAT connection type is used with ATMs that support satellite-based communications. VSAT supports a wide range of communications protocols. RadioPad This is a wireless communication method used primarily in countries where an infrastructure of wired telephone service is not used or is unavailable, and functions as the equivalent of a dial-up telephone system.
MODEL FT5000 USER MANUAL Close Management A suite of close functions are provided to facilitate daily balancing of the ATM’s internal record of transaction activity with the processor’s transaction records. Day Close The Day Close is normally completed as the final step in the daily balancing process and is used to clear the totals and switch to the next business day. This function prints a report summarizing all of the activity recorded by the ATM since the last Day Close was completed.
INTRODUCTION Electronic Journal The ATM stores transaction records, status and other activity data in a journal record that is maintained in the units processor module. The information in the electronic journal is maintained in a safe and secure environment and can store up to 32, 768 records. This information can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of those records can be made.
MODEL FT5000 USER MANUAL FT5000 Fe ature s and Spe cifications Compute r Sys te m Standard Processor 200 MHz Intel XScale ® Memory (BIO S and Program) 32 Mbytes 64 Mbytes Memory (RAM) 64 Mbytes 128 Mbytes Serial Ports 5 USB 1.1 4 Master PCMCIA 2 - Type II Audio AC97 CO DEC stereo output Ethernet 10/100 Base- T RJ- 45 connector O perating System Microsoft Windows (CE.N ET 4.
INTRODUCTION FT5000 Fe ature s and Spe cifications Printe r Standard Optional Paper Size 80 mm Print Resolution 8 Dots / mm Print Area 72 mm wide Print Speed 75 mm / sec Print Capability Te x t , g r a p h ic s , b a r codes Any Wind o ws ima ge (B/W only) Card R e ade r Standard Optional Interface RS- 232C USB Track Configuration Track 1 and 2 Track 1, 2 and 3 Track 2 and 3 EMV Level 1 compliant Smart Card Insertion Method Dip Motorized D is pe ns e r Standard Optional N MD- 100
MODEL FT5000 USER MANUAL FT5000 Fe ature s and Spe cifications M is ce llane ous Standard Documentation Complete Help files for Management Functions (Built in) Vandalism Resistant 6 mm tempered glass screen over LCD Vault Design UL 291 Level 1 Serviceability Modular design Mean time to repair <5 minutes Vault Lock Electronic Combo - Gard 33 Media Lead through Indicators 3 L E D b a r s fo r c a r d r e a d e r, p r int e r, dispenser Communications Standard Dial- Up 56k modem, PCMCIA TCP/I
SECTION 2 BASIC OPERATION 13
MODEL FT5000 USER MANUAL Introduction This chapter describes the basic operation of the terminal. The following topics are covered: 1. Control Panel Layout. Describes the layout of the terminal’s control panel. 2. Keypad Operation. Describes the use of the alphanumeric keypads. 3. Menu-Based Operation. This section gives a general overview of the terminal display interface. 4. Accessing Management Functions.
BASIC OPERATION Keypad Operation See Figure 2-2 and Table 2-1. The main keypad consists of 10 alphanumeric keys, two arrow keys, and four large control keys, all located in a 16-key group beneath the LCD display. The table lists the keys and their functions. 1 2 3 QZ ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PRS TUV WXY ENTER CLEAR CANCEL 0 CTRL Key Fig. 2-2.
MODEL FT5000 USER MANUAL ON-SCREEN KEYPAD OPERATION To enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data. (see Figure 2-3) • The arrow keys (left and right), the 8 key (Up), and the 0 key (Down) navigate the keyboard. • • • • • • Press the ENTER key to select the highlighted key entry.
BASIC OPERATION Menu-Based Operation The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display. For the purpose of security, many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.
MODEL FT5000 USER MANUAL Accessing Management Functions 1. At the Customer screen (Figure 2-6), press and hold down the key; while holding down the key, press the <1> key. Release both keys. The password entry prompt appears. (Figure 2-7) 2. At the password entry screen, enter the Master or User password. Fig. 2-7. Password entry dialog. Fig. 2-6. Customer screen. To access Management Functions, you must enter an appropriate password in the dialog box that appears.
BASIC OPERATION DEFAULT MASTER PASSWORD The default Master user ID is “00” and the password is “1234”. To enter Management Functions as the Master user, enter “001234” and press “Enter”. CHANGE THE MASTER PASSWORD IMMEDIATELYTO PREVENT UNAUTHORIZEDACCESS TO THEATM! SEE CONFIGURATION MANUAL FOR PROCEDURES ON CHANGING THE MASTER PASSWORD AND OTHER PASSWORD MANAGEMENT PROCEDURES. Once you have entered the Management Functions menu, you may perform any of the functions allowed by the type of password used.
MODEL FT5000 USER MANUAL Voice-Enabled Transactions The terminal provides voice feedback via an integrated output jack, enabling sightimpaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM. Figure 2-9, headphone jack location, shows the location of the headhone jack on the FT5000. Fig. 2-9. Headphone jack location. Raised symbols helps a user locate the headphone jack.
SECTION 3 INITIAL SETUP 21
MODEL FT5000 USER MANUAL Parameter Categories There are a number of setup parameters that must be configured when an ATM is installed. Generally speaking, these parameters can be grouped into the following major categories. Communications Languages Security Messages Surcharging Ad Screens Currency Settings Date/Time Settings Cassette Setup Status Monitoring Transactions Close Receipts User Interface Coupons Options Each area consists of one or more individual parameters.
INITIAL SETUP Parameter Importance Levels Critical The parameters with this importance level are primarily those that represent the minimum number of parameters that must be correctly configured in order to process transactions. In addition, because of the importance of protecting access to the ATM Management Functions, the access password parameters are also included in this category. The primary parameters in this category include various communications and security (including access password) parameters.
MODEL FT5000 USER MANUAL Setup Parameters Table 3-1, Significance Levels, correlates each Management Functions area to the significance levels of parameters in that area. NOTE: The significance level of individual parameters as described in this manual is provided as a general guide to assist you in understanding and prioritizing the setup requirements of your ATM.
INITIAL SETUP TABLE 3-1 MANAGEMENT FUNCTIONS AREA 1 LANGUAGE 2 SYSTEM PARAMETERS 3 COUPONS 4 MESSAGES 5 GENERAL PARAMETERS 6 ADS/GRAPHICS 7 OPTIONAL SCREENS 8 OPTIONAL SCREEN BUTTONS 9 COMMUNICATION SIGNIFICANCE LEVELS CRITICAL REQUIRED IMPORTANT USER-DEFINED X X X X X X X X X X X X X X X 10 DIAGNOSTICS X 11 PASSWORD MAINTENANCE X 12 KEY MANAGEMENT X 13 CASSETTE PARAMETERS X X X X 14 CLOSE FUNCTIONS X 15 WITHDRAWAL AMOUNTS X X 16 NOTE CONFIGURATION X
MODEL FT5000 USER MANUAL TABLE 3-2 - CRITICAL SETUP PARAMETERS MANAGEMENT FUNCTIONS AREA FUNCTION OPTION PARAMETER NAME FACTORY DEFAULT 1 DIAGNOSTICS MODEM CONFIGURE MODEM * 2 PASSWORD MAINTENANCE CHANGE USER PASWORD 001234 3 PASSWORD MAINTENANCE MODIFY USER ACCESS * 4 PASSWORD MAINTENANCE ADD USER N/A 5 PASSWORD MAINTENANCE REMOVE USER N/A 6 SYSTEM PARAMETERS SELECT SCREEN FILE * 7 TERMINAL CONFIGURATION GENERAL PARAMETERS TERMINAL NUMBER NONE 8 TERMINAL CONFIGURATION
INITIAL SETUP TAB LE 3-3 - R EQU IR ED SETU P PAR AMETER S MAN AGEMEN T FU N C TION S AR EA FU N C TION OPTION PAR AMETER N AME FAC TORY D EFAU LT 1 TERMINAL C LOSE FUNC TIONS C ASSETTE C LOSE C ASSETTE QUANTITY 0 2 TERMINAL C ONFIGURATION GENERAL PARAMETERS D EFAULT TRANSAC TION TYPE * 3 TERMINAL C ONFIGURATION GENERAL PARAMETERS D EFAULT AC C OUNT TYPE * 4 TERMINAL C ONFIGURATION TERMINAL MESSAGES SURC HARGE OWNER * 5 TERMINAL C ONFIGURATION C ASSETTE SETUP MAXIMUM C ASH $50
MODEL FT5000 USER MANUAL TABLE 3-4 - IMPORTANT SETUP PARAMETERS MANAGEMENT FUNCTIONS AREA FUNCTION OPTION 1 TERMINAL CLOSE FUNCTIONS SCHEDULE CLOSE DISABLED 2 TERMINAL CLOSE FUNCTIONS SEND TERMINAL TOTALS DISABLED 3 DIAGNOSTICS CONFIGURE PRINTER * 4 SYSTEM PARAMETERS DATE AND TIME 5 SYSTEM PARAMETERS REGIONAL SETTINGS 6 TERMINAL CONFIGURATION GENERAL PARAMETERS STATUS MONITORING DISABLED 7 TERMINAL CONFIGURATION GENERAL PARAMETERS HEARTBEAT MESSAGE * 8 TERMINAL CONFIGURATION
INITIAL SETUP TABLE 3-5 - USER-DEFINED SETUP PARAMETERS MANAGEMENT FUNCTIONS AREAS FUNCTION OPTION 1 LANGUAGE ENGLISH/FRENCH/SPANISH * 2 SYSTEM PARAMETERS VOLUME * 3 SYSTEM PARAMETERS SCHEDULE REBOOT ENABLE/DISABLE TIME SET/DAY SELECT * 4 TERMINAL CONFIGURATION GENERAL PARAMETERS DEFAULT LANGUAGE (CUSTOMER SCREENS) * 5 TERMINAL CONFIGURATION COUPONS COUPON * 6 TERMINAL CONFIGURATION COUPONS PROMPT * 7 TERMINAL CONFIGURATION COUPONS MINIMUM LEVEL * 8 TERMINAL CONFIGURATI
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SECTION 4 CURRENCY HANDLING 31
MODEL FT5000 USER MANUAL The mechanism is able to reject single notes or bundles. A bundle reject occurs when more than one note is rejected at the same time. There are two compartments within the reject cassette to keep notes in these two categories separated. The top compartment within the cassette can hold a maximum of 250 bundle-notes; the lower compartment can hold up to 100 single-note rejects.
CURRENCYHANDLING USED NOTES • • • • • • • • PREPARING NOTES Adhesive or “sticky” substances on the surface of the paper. Tears extending more than 1/2” from the edge of the currency. Tears, holes, or missing sections in the body of the currency. Tape on the surface of the currency used for repairing, patching, or any other purpose. Staples, pins, or any other for eign body attached to the notes. Corner folds of a size greater than 1/2” on either axis. Two or more notes joined by any means.
MODEL FT5000 USER MANUAL NEW OR UNCIRCULATED NOTES Remove the band around each bundle of notes. Separate the notes from each other by: • • • Striking the bundle hard against the edge of a table or similar object. Flipping through each bundle of notes in both directions at each end. Using a note counter. Figure 4-3. Flipping bundle ends. REMOVING NOTE CASSETTES 1. Unlock the cassettes, using the Cassette Close procedure in Section 5, Management Functions. 2.
CURRENCYHANDLING ***CAUTION*** The “throat” assembly on the mechanism is not a load bearing structure! Do not grasp or apply any pressure to the throat. Figure 4-5a. Cassette removal. 4. Figure 4-5b. Cassette removal. Continue to support the bottom of the cassette to keep it level as you place it on a table or other flat surface. If the cassette has a loading arm, fold it down, which will raise the rear of the cassette and allow gravity to help keep the notes neatly stacked during the loading process.
MODEL FT5000 USER MANUAL 2. Move the pusher plate to the rear of the cassette (toward the handle). Ensure the pusher plate is fully back. It should stay in this position. (Figure 4-9) LOADING NOTE CASSETTES 1. • Load the cassette with currency. The shape of some notes may be affected by conditions of storage or bundling, preventing them from forming neat even piles. If not corrected, such conditions may cause notes to be rejected by the dispensing mechanism.
CURRENCYHANDLING 2. Level the note pile. Compress the notepile slightly by hand. Single notes must not protrude from the bundle. (Figure 4-12) 3. Move the pusher plate against the notes with just enough pressure to hold the notes in the correct position when closing the lid and inserting the cassette into the mechanism. (Figure 4-13) 4. 5. Figure 4-12. Leveling note pile. Move the white plastic levers (Pawls) on the pusher plate to their fully extended position.
MODEL FT5000 USER MANUAL REMOVING THE REJECT CASSETTE 1. Unlock the cassettes, using the Cassette Close procedure in Section 5, Management Functions. 2. Open the outer fascia panel of the security container, using the key lock on the front of the panel. Open the electronic lock on the security container door and open the door to gain access to the dispensing mechanism. 3.
CURRENCYHANDLING OPENING THE REJECT VAULT 1. 2. 3. Insert the key into the vault lock. To unlock the vault, apply inward pressure on the key while turning it clockwise to the stop position (approximately a quarter-turn). Open the vault by simultaneously pressing the release button and lifting the lid. Flip the lid back fully. (Figures 4-17 and 4-18) Figure 4-17. Key inserted. The reject vault is now open for collecting any rejected bundle notes. These will be present in the folding tray.
MODEL FT5000 USER MANUAL Verify Operation 1. Close and lock the security cabinet. 2. Verify the cassettes are Locked and In Service. 3. In Management Functions, select Diagnostics, then Dispenser. 4. Select the Test Dispense option. Select either individual cassettes that are installed (“A”, “B”, “C”,or “D”) or “All Cassettes ”. A prompt appears asking how many notes to dispense. (Figure 4-21) The Test Dispense operation will start. 5.
SECTION 5 MANAGEMENT FUNCTIONS 41
MODEL FT5000 USER MANUAL Introduction This section describes the Management Functions available for controlling the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next. Accessing the Management Functions Menu 1. Press and hold down the key; while holding down the key, press the <1> key. Release both keys. After a moment the top menu will be displayed. 2.
MANAGEMENT FUNCTIONS To access Management Functions, you must enter an appropriate password in the dialog box that appears when the Management Functions option is selected. The password will consist of a 2-digit ID code and a password of 4-12 digits; for example, 051234 could be a password entry consisting of an ID code of 05 and a password of 1234. Press the Enter button to accept the entry or Cancel to exit. When a valid password is entered, the Main Menu screen will be displayed.
MODEL FT5000 USER MANUAL 8. Terminal Status. Used to view terminal status reports. 9. Language. Press the 9 key repeatedly to cycle through the available languages. The current language is displayed in the button caption. When a language is selected, the ATM uses the language in all Management Functions. 0. More Options. Used to display additional configuration options that may be available to the user. Figure 5-3. Main Menu screen.
MANAGEMENT FUNCTIONS The buttons on the Management Report dialog let you perform the following actions: (Figure 5-4) 1. Page Up. Scrolls the report up a maximum of one full page. 2. Home. Moves directly to the first page of the report. 3. Print. Sends the report to the terminal receipt printer for hardcopy output. 4. Page Down. Scrolls the report down a maximum of one full page. 5. End. Moves directly to the last page of the report. 6. Save To File.
MODEL FT5000 USER MANUAL CLOSE FUNCTIONS Introduction Cassette and Day Close reports provide important information about the transactions being performed by your ATM. This information helps you manage the ATM more effectively. The ATM’s close functions are accessed through the Management Function’s Terminal Close Functions menu.
MANAGEMENT FUNCTIONS Day Close The Day Close report shows the cumulative value of all transactions (withdrawals, transfers and balance inquiries) performed by the ATM since the previous Day Close. The report also shows the corresponding host totals, allowing you to compare the ATM totals against the host processor records. • • • IMPORTANT Perform a Day Close once each business day.
MODEL FT5000 USER MANUAL TERMINAL CLOSE FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing the number (1) on the keypad. DESCRIPTION: The TERMINAL CLOSE menu allows the terminal operator to perform the following functions: 1. Schedule Close. Used to enable/disable automatic Day Close. 2. Send Terminal Totals (ON/OFF).
MANAGEMENT FUNCTIONS SCHEDULE CLOSE FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the SCHEDULE CLOSE function, press the number (1) on the keypad. DESCRIPTION: This function allows you to turn ON or OFF the SCHEDULE CLOSE function and to specify a time of day at which a close operation will be performed.
MODEL FT5000 USER MANUAL SEND TERMINAL TOTALS FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To change the condition of the SEND TERMINAL TOTALS function to ON, press number (2) on the keypad. DESCRIPTION: This function allows you to turn ON or OFF the SEND TERMINAL TOTALS option.
MANAGEMENT FUNCTIONS TRIAL CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the TRIAL CLOSE information for the ATM, press number (3) on the keypad. 3. When the TRIAL CLOSE dialog appears, press the ENTER key. DESCRIPTION: The TRIAL CLOSE function is used during the daily close procedure.
MODEL FT5000 USER MANUAL DAY CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the DAY CLOSE information for the ATM, press number (4) on the keypad. 3. When the DAY CLOSE dialog appears, press the ENTER key. DESCRIPTION: The DAY CLOSE function is used to complete daily balancing of the ATM with the processor.
MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To display the Management Report that provides the TRIAL CASSETTE CLOSE information for the ATM, press number (5) on the keypad. Select which cassette(s) to include in the Trial Cassette Close report. 3. 4. Press ENTER to view/print report.
MODEL FT5000 USER MANUAL CASSETTES CLOSE FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. DESCRIPTION: The CASSETTE CLOSE FUNCTIONS menu allows the terminal operator to perform the following operations: 1. Selected Cassette (“A” through the last available cassette).
MANAGEMENT FUNCTIONS SELECT CASSETTE(S) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. 2. 3. 4. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. Select which cassette(s) to close and replenish and press ENTER. CLOSE report presented for selected cassette. DESCRIPTION: SELECTS CASSETTE(S) for Cassette Close and Quantity entries.
MODEL FT5000 USER MANUAL REPLENISH CASSETTE(S) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. Select which cassette(s) to close and replenish and press ENTER. CLOSE report presented for selected cassette. User prompted to refill cassette(s). 4. 5.
MANAGEMENT FUNCTIONS SELECTED CASSETTE(S) IN-SERVICE FACTORY DEFAULT: ALL ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After replenishing cassette(s), select which cassette(s) to put IN-SERVICE. DESCRIPTION: In a multi-cassette configuration, individual cassettes can be placed in service.
MODEL FT5000 USER MANUAL CASSETTE QUANTITY FACTORY DEFAULT: “0” ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After replenishing cassette(s) and re-installing, press ENTER. 4. Enter quantity of bills for each selected cassette(s).
MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE REPORT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing number (1) on the keypad. 2. To access the CASSETTE CLOSE FUNCTIONS menu, press number (6) on the keypad. 3. After Cassette Quantity is entered, a TRIAL CASSETTE CLOSE report is presented. DESCRIPTION: The TRIAL CASSETTE CLOSE report verifies the number of bills entered and provides a starting point for cassette balances.
MODEL FT5000 USER MANUAL DIAGNOSTICS Introduction Diagnostics provide important information about the status of the ATM. It maintains an “historical” record of the operating system and associated hardware to determine system errors that have occurred. The Diagnostics function also performs self-tests on the major components to help determine and isolate any malfunctions or errors. • Terminal Diagnostics Provides Terminal Status of any errors present and error reset function.
MANAGEMENT FUNCTIONS DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL DIAGNOSTICS screen: 1. Terminal Status. Displays the terminal status dialog, which provides access to configuration and status reporting functions. 2. Transaction Totals.
MODEL FT5000 USER MANUAL TERMINAL STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the TERMINAL STATUS menu by pressing number (1) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL STATUS screen: (Note: * denotes service provider function) 1. Current Terminal Error. Shows current error status of the terminal. 2. Terminal Error History.
MANAGEMENT FUNCTIONS CURRENT TERMINAL ERROR TERMINAL ERROR HISTORY FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen, press number (1) on the keypad 3. To view the CURRENT TERMINAL ERROR of the terminal, press number (1) on the keypad. 4. To view the TERMINAL ERROR HISTORY of the terminal, press number (2) on the keypad.
MODEL FT5000 USER MANUAL RESET TERMINAL ERROR FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen, press number (1) on the keypad 3. To RESET TERMINAL ERROR, press number (3) on the keypad. DESCRIPTION: Use this function to remove the entries in the Current Terminal Error list. 1.
MANAGEMENT FUNCTIONS CONFIGURATION SUMMARY FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. To view the options available on the TERMINAL STATUS screen press number (1) on the keypad. 3. To view the CONFIGURATION SUMMARY, press number (4) on the keypad. Description: A comprehensive CONFIGURATION SUMMARY of current terminal and hardware status information.
MODEL FT5000 USER MANUAL TRANSACTION TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the TRANSACTION TOTALS screen by pressing number (2) on the keypad . DESCRIPTION: The TRANSACTION TOTALS report displays transaction totals in two categories: Totals Since Last Close and Cumulative Totals. The report also provides the date/time of the Last Completed Transaction and Last Denied Transaction.
MANAGEMENT FUNCTIONS SYSTEM DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the SYSTEM DIAGNOSTICS screen by pressing number (3) on the keypad . DESCRIPTION: The SYSTEM DIAGNOSTICS function displays the system information dialog. This dialog provides information about the resources (e.g. memory, hard disk space, etc.) currently in use by the ATM’s computer system.
MODEL FT5000 USER MANUAL DISPENSER DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. View the DISPENSER diagnostics menu by pressing number (4) on the keypad. DESCRIPTION: The following options will be available from the DISPENSER DIAGNOSTICS screen: (Note: * denotes service provider function) 1. Dispenser Status. Displays a Management Report showing current dispenser hardware status. 2. Purge.
MANAGEMENT FUNCTIONS DISPENSER STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. View the DISPENSER STATUS screen by pressing number (1) on the keypad. DESCRIPTION: The DISPENSER STATUS report identifies the type of dispensing mechanism installed and shows the results of the most recent dispenser status check.
MODEL FT5000 USER MANUAL PURGE / TEST DISPENSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To force the dispenser to complete a PURGE, press number (2) on the keypad. 4. Press the ENTER key when the PURGE dialog screen appears 5. To complete a TEST DISPENSE, press number (3) on the keypad.
MANAGEMENT FUNCTIONS FORCE UNLOCK CASSETTE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To display the FORCE UN LOCK CASSETTE options screen, press number (5) on the keypad.
MODEL FT5000 USER MANUAL DISPENSER TOTALS RESET DISPENSER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To view the DISPENSER TOTALS screen, press number (6) on the keypad. 4. To RESET the dispenser, press number (7) on the keypad.
MANAGEMENT FUNCTIONS CASSETTE PARAMETERS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. Description: The following options will be available from the CASSETTE PARAMETERS screen: (Note: * denotes service provider function) 1. Relearn Bill Thickness.
MODEL FT5000 USER MANUAL RELEARN BILL THICKNESS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To force the dispening mechanism to RELEARN BILL THICKNESS, press number (1) on the keypad.
MANAGEMENT FUNCTIONS ALL CASSETTES LOCKED FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To LOCK or UNLOCKALLCASSETTES, press number (2) on the keypad to place or remove the check from the box..
MODEL FT5000 USER MANUAL ACTIVE CASSETTE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To view or change the configuration of an ACTIVE CASSETTE, press number (5) on the keypad to select and display the cassettes configuration data for the available cassettes.
MANAGEMENT FUNCTIONS CASSETTE IN SERVICE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. 4. To change the service status of the selected Active Cassette, press number (6) on the keypad.
MODEL FT5000 USER MANUAL MULTIPLE AMOUNT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To view or change the MULTIPLE AMOUNT in the Active Cassette, press number (7) on the keypad. 4.
MANAGEMENT FUNCTIONS DOCUMENT TYPE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To set the DOCUMENT TYPE for the Active Cassette, press number (8) on the keypad to select either CASH or NON-CASH. 5.
MODEL FT5000 USER MANUAL NON-CASH ITEM DESCRIPTION SECONDARY ITEM DESCRIPTION FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the DISPENSER diagnostics menu by pressing number (4) on the keypad. 3. To modify the CASSETTE PARAMETERS, press number (8) on the keypad. To enter a NON-CASH ITEM DESCRIPTION for the NonCash document in the Active Cassette, press number (9) on the keypad.
MANAGEMENT FUNCTIONS CARD READER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad. DESCRIPTION: The following options will be available from the CARD READER DIAGNOSTICS screen: 1. Card Reader Status. Displays a Management Report showing card reader hardware status. 2. Card Reader Totals.
MODEL FT5000 USER MANUAL CARD READER STATUS CARD READER TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad. 3. To display CARD READER STATUS, press number (1) on the keypad. 4. To display CARD READER TOTALS, press number (2) on the keypad. DESCRIPTION: CARD READER STATUS display a report showing card reader hardware status.
MANAGEMENT FUNCTIONS SCAN CARD FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the CARD READER diagnostics menu by pressing number (5) on the keypad.. 3. To use the SCAN CARD diagnostics, press number (3) on the keypad. . DESCRIPTION: The SCAN CARD function uses a series of dialogs to report the operation of the card reader. The dialog shown above is displayed when the function is first entered.
MODEL FT5000 USER MANUAL PRINTER DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. DESCRIPTION: The following options will be available from the PRINTER DIAGNOSTICS screen: 1. Device Status.
MANAGEMENT FUNCTIONS DEVICE STATUS (PRINTER) RESET/TEST PRINTER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. 3. To display DEVICE STATUS, press number (1) on the keypad. 4. To perform a RESET/TEST operation to verify printer operation, enter number (2) on the keypad.
MODEL FT5000 USER MANUAL CONFIGURE PRINTER FACTORY DEFAULT: LISTED BELOW ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the PRINTER diagnostics menu by pressing number (6) on the keypad. 3. To CONFIGURE PRINTER operating parameters, press number (3) on the keypad. DESCRIPTION: The CONFIGURE PRINTER function enables you to set-up the operating parameters for the terminal's printer.
MANAGEMENT FUNCTIONS MODEM / DEVICE STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the MODEM/ETHERNET diagnostics menu by pressing number (7) on the keypad. 3. To view the DEVICE STATUS report, press number (1) on the keypad. DESCRIPTION: The following options will be available from the MODEM / ETHERNET screen: (Note: * denotes service provider function) 1. Device Status.
MODEL FT5000 USER MANUAL TEST (MODEM) / MODEM TOTALS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the MODEM/ETHERNET diagnostics menu by pressing number (7) on the keypad. 3. To enter the TEST function, press number (2) on the keypad. 4. To view the MODEM TOTALS report, press number (3) on the keypad. DESCRIPTION: Use the TEST function to test the ATM's modem.
MANAGEMENT FUNCTIONS DEVICE STATUS (KEYPAD) TEST (KEYPAD) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad. 2. Enter the KEYPAD diagnostics menu by pressing number (8) on the keypad. 3. To view the DEVICE STATUS function, press number (1) on the keypad. 4. Keypad/Screen Button Test Keypad 1, State: Down Keypad 1, State: Up Screen Button 1, State Down To enter the TEST function, press number (2) on the keypad.
MODEL FT5000 USER MANUAL Electronic Journal Introduction The ATM features an electronic journal that is integrated into the dispensing mechanism. The details of each transaction are stored in the journal’s memory and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made. Old records are retained until 32,768 records have been stored, at which time, the journal must be printed or cleared.
MANAGEMENT FUNCTIONS ELECTRONIC JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. DESCRIPTION: The following options will be available from the ELECTRONIC JOURNAL screen: 1. Display Unaudited Records. This function is used to display a summary of the journal entries collected since the last time the journal was printed. 2. Display Last X.
MODEL FT5000 USER MANUAL DISPLAY UNAUDITED RECORDS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY UNAUDITED RECORDS, press number (1) on the keypad. DESCRIPTION: The DISPLAY UNAUDITED RECORDS function is used to display a summary of the journal entries collected since the last time the journal was printed. ALL records stored in the electronic journal will be printed.
MANAGEMENT FUNCTIONS DISPLAY LAST X FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY LAST X electronic journal entries, press number (2) on the keypad. DESCRIPTION: The DISPLAY LAST X function is used to display and print records from the electronic journal, either before or after they have been audited using the CLEAR JOURNAL or DISPLAY UNAUDITED RECORDS functions.
MODEL FT5000 USER MANUAL DISPLAY SELECTED RECORDS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To DISPLAY SELECTED RECORDS from the electronic journal entries, press number (3) on the keypad. DESCRIPTION: The following options will be available from the Display Selected Records screen: 1. All/Unaudited/Audited.
MANAGEMENT FUNCTIONS CLEAR JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To CLEAR JOURNAL (or mark all unaudited journal records as audited), press number (4) on the keypad. DESCRIPTION: The CLEAR JOURNAL function is used to mark all unprinted records in the electronic journal as audited.
MODEL FT5000 USER MANUAL ARCHIVE/DELETE JOURNAL VIEW JOURNAL ARCHIVE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing number (3) on the keypad. 2. To ARCHIVE / DELETE JOURNAL, press number (5) on the keypad. 3. To VIEW JOURNAL ARCHIVE, press number (6) on the keypad. DESCRIPTION: The ARCHIVE/DELETE JOURNAL function allows you to specify the end date of the current journal archive interval.
MANAGEMENT FUNCTIONS Coupons / Messages Introduction Coupons are typically used as a promotional incentive, offering a product, service, or discount as an incentive for making withdrawals from the ATM. Such incentives are typically referred to as “prizes” or “awards.” Messaging enables the store owner to personalize messages to the customer. Typical messages are “Welcome” and “Surcharge”.
MODEL FT5000 USER MANUAL Random CouponAward If you want fifty percent (for example) of ALL customers to receive a coupon, no matter the level of their withdrawal or type of transaction (such as a balance inquiry or transfer), do the following for coupon Printed 1: 1. Enable a minimum amount of zero (0) and a maximum amount equal to the ATM’s maximum withdrawal amount 2. Enter a random percentage of fifty percent (50%). 3. Enter the message you want to appear on the random-based coupon.
MANAGEMENT FUNCTIONS COUPONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. DESCRIPTION : The following options will be available from the COUPON screen: (Note: * denotes service provider function) 1. Coupon. Press this button to cycle through the available coupon types: Printed1, Printed2, Dispensed1, and Dispensed2.
MODEL FT5000 USER MANUAL COUPONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To configure the type of coupon the ATM will issue when coupons are enabled, press number (1) on the keypad repeatedly until the desired selection is displayed in the text box.
MANAGEMENT FUNCTIONS PROMPT / MINIMUM LEVEL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To configure the PROMPT message that will be displayed when coupons are issued, press number (2) on the keypad and enter the desired message. 4.
MODEL FT5000 USER MANUAL MAXIMUM LEVEL / RANDOM FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To set the MAXIMUM LEVEL (maximum withdrawal amount) that will trigger the printing or dispensing of a coupon, press number (4) on the keypad and enter the minimum withdrawal amount. 4.
MANAGEMENT FUNCTIONS MESSAGE / PRINT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the COUPON menu, press number (2) on the keypad. 3. To enter the MESSAGE that is printed on the coupon when it is awarded, press number (7) on the keypad and enter the text of the message in the dialog box. 4.
MODEL FT5000 USER MANUAL TERMINAL MESSAGES FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. DESCRIPTION: The following options will be available from the TERMINAL MESSAGES screen: Note: The number of characters that will fit is based on the average characters size (lowercase). * Currently not activated. 1.
MANAGEMENT FUNCTIONS WELCOME MESSAGE STORE MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the WELCOME MESSAGE, press number (1) on the keypad. 4. To view or change the STORE MESSAGE, press number (2) on the keypad.
MODEL FT5000 USER MANUAL MARKETING MESSAGE EXIT MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the MARKETING MESSAGE, press number (3) on the keypad. 4. To view or change the EXIT MESSAGE, press number (4) on the keypad.
MANAGEMENT FUNCTIONS TERMINAL OWNER MESSAGE SURCHARGE OWNER MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the TERMINAL OWNER MESSAGE, press number (5) on the keypad. 4. To view or change the SURCHARGE OWNER MESSAGE, press number (6) on the keypad.
MODEL FT5000 USER MANUAL NEWS TICKER MESSAGE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing number (6) on the keypad. 2. To view the options available at the TERMINAL MESSAGES menu, press number (3) on the keypad. 3. To view or change the NEWS TICKER MESSAGE, press number (7) on the keypad. DESCRIPTION: *Currently not activated. Enter up to 1024 characters that will scroll across the Customer Welcome screen.
MANAGEMENT FUNCTIONS DATE AND TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. Press number (1) on the keypad to access options that allow you to change the terminal DATE and TIME properties. DESCRIPTION: This menu allows you to set the terminal DATE and TIME properties using the following functions: (Note: * denotes service provider function) 1. Set Date.
MODEL FT5000 USER MANUAL SET DATE / SET TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. Press number (1) on the keypad to access options that allow you to change the terminal DATE and TIME properties. 3. To change the DATE properties of the terminal, press number (1) on the keypad to display the SET DATE screen 4.
MANAGEMENT FUNCTIONS VOLUME CONTOLS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing number (5) on the keypad. 2. To adjust the level of the speaker output, press number (3) on the keypad. DESCRIPTION: This dialog box will allow you to adjust the speaker volume. Press number (1) to raise the volume, and number (2) to lower the volume. The indicator bar will provide a visual indication of the current volume level.
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SECTION 6 MAINTENANCE 113
MODEL FT5000 USER MANUAL Introduction Replenishing the Receipt Paper This chapter of the user manual covers preventive and corrective maintenance procedures appropriate for user personnel. The following areas are covered: NOTE: This operation must be completed with the AC power applied to the ATM. 1. Replenishing receipt paper. Describes how to replace a spent receipt paper roll. 2. Cleaning the enclosure and display. The proper way to clean the ATM housing and LCD display. 3. Fan filter cleaning.
MAINTENANCE Figure 6-2. Printer feed button. Figure 6-3. Paper roll removed. **WARNING** Do not pull the paper backward through the printer. This may leave paper fragments that can cause paper jams. 3. Remove the existing paper roll or empty spindle (as appropriate) from the paper roll bracket, as shown in Figures 6-3 and 6-3A. 4. Take the empty spindle and insert it into the new paper roll, as shown in Figure 6-4. 5.
MODEL FT5000 USER MANUAL 7. 8. 9. If the paper is not automatically taken-up by the printer, check the tension roller lever on the printer chassis. Pull the pin located on the right side of the printer bracket above the cutter assembly ( Figure 6-8). Rotate the assembly towards the front of the control panel. (Figure 6-9) Figure 6-6. Paper feeds from top of roll. The blue tension lever is located on the right side. It must be in the closed position (Figure 6-10 and insert).
MAINTENANCE Cleaning the Enclosure Fan Filter Cleaning The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of mild detergent and water. The filter needs to be cleaned periodically. To access the filter, remove the outer cover ( cover clips to fan housing).
MODEL FT5000 USER MANUAL Can’t Insert Card Fully Card Reader Problems The following procedures provide help in recovering from card reader problems. 1. Open the ATM control panel to allow light to shine through the card reader slot. Examine the slot from the rear of the card reader. 2. If a foreign object is discovered, try to dislodge it. Turn power OFF on the ATM. Use a thin, smooth strip of cardboard or wood (such as a tongue depressor) to remove the obstruction. Turn power ON. 3.
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MODEL FT5000 USER MANUAL Introduction This chapter of the user manual describes how operator personnel can respond to ATM error conditions and perform user-level corrective actions. Status Conditions The ATM operating system determines the operational status of each of its components by routinely performing a system status check. Each status code generated as a result of this check can fall into one of three categories: 1. Normal 2. Warning 3.
ERROR RECOVERY Error Recovery Procedures Many error conditions require the assistance of a qualified service technician to return the ATM to normal operation. But there are some actions that the end user can perform to confirm the existence of a problem or correct simple problems. Table 7-1, Status Codes / Error Recovery Procedures, provides a list of status conditions, most of which can cause the ATM to enter an “OUT OF SERVICE” condition.
MODEL FT5000 USER MANUAL After performing the indicated action, you will attempt to clear the error status. If the error condition continues to be reported, even after performing the action to clear the error status, then a restart of the terminal may be warranted. A restart action will re-initialize the terminal’s operating system. NOTE: The least disruptive procedure should be tried first. Try to CLEAR the error status before RESTARTING the terminal.
ERROR RECOVERY A Clear Status Using Management Functions 1. Press and hold down the Control (CTRL) key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. (Figure 7-2) 2. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. (Figure 7-3) 3. Fig. 7-2. Password entry.
MODEL FT5000 USER MANUAL B 1. 2. Restart Using Management Functions Press and hold down the CTRL key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. 3. Select the System Parameters option by pressing number (5) on the alphanumeric keypad.
ERROR RECOVERY C Shut Down (Remove Power) Using Management Functions 1. Press and hold down the CTRL key (blank key in lower right corner of alphanumeric keypad). While holding down the CTRL key, press the number (1) key. Release both keys. The Password Entry screen appears. 2. Enter the Master or User password at the Password Entry dialog prompt. The Management Functions main menu appears. 3. Select the System Parameters option by pressing number (5) on the alphanumeric keypad.
MODEL FT5000 USER MANUAL D Shut Down / Apply Power Using Power Supply ON/OFF Switch 1. Open the sleeve door panel of the ATM by unlocking and pulling the door open. 2. Locate the ON/OFF switch on the POWER SUPPLY, as shown in Figure 7-9. Move switch to the OFF <0> position. Fig. 7-9. Power supply ON/OFF switch location. 3. To RESTART after shut down, move the ON/OFF switch to the ON position. 4. The terminal software will re-initialize.
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 95 Multiple cassettes of same types installed 11 128 Error in reply from dispenser 1 129 Dispenser not responding 1 130 No acknow ledge from dispenser 1 131 No CTS (Ready) from dispenser 1 132 Status reported bad double detect in previous dispense 1 133 5 volts not present from dispenser 1 134 Status reported exit blocked 3 135 Status reported feed sensor blocked 3 136 Mo
MODEL FT5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 153 Electronic journal dow nload failed 1 154 Electronic journal bad 1 155 Electronic journal module failed 1 156 No cassette - cassette out of service 4 157 Electronic journal erase failed 1 158 Electronic journal format failed 1 159 Electronic journal test feature failed 1 160 Electronic journal set feature failed 1 161 Electronic journal clear feature failed 1
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 195 Receipt printer out of paper 12 196 Card reader error 2 203 SPED keypad is not replying to main board 2 204 Number of bills dispensed not equal to bills requested.
MODEL FT5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 309 Jam in note qualifier 3 310 Feed cassette not present 4 311 Configuration record siz e invalid 1 312 No notes retracted 1 313 Cassette hopper map invalid 1 314 Cannot resolve dispense count 1 315 Reject cassette not properly installed 9 316 Delivery failure 3 317 Reject failure 6 318 Too many notes requested 1 319 Jam in note transport 3 320 Reject cas
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 349 Cassette lock faulty 8 350 Jam in note stacker 3 351 Module needs service 1 353 No message to resend 1 356 Error in note transport 3 357 Dispenser - data siz e error 1 358 Dispenser - read error 1 359 Dispenser - record error 1 360 Dispenser - invalid return ID 1 361 Dispenser - sequence error 1 362 Dispenser - device w rite error 1 363 Dispenser - device not fo
MODEL FT5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 379 Dispenser - invalid status 1 380 Dispenser - setup incomplete 1 381 Dispenser - cassette map invalid 1 382 Dispenser - all cassettes disabled 8 383 Dispenser - all cassettes low 7 384 Dispenser - all cassettes empty 4 385 Dispenser - offline, no reject , no hoppers 4 386 Dispenser - offline, no hoppers 4 387 Dispenser - offline, error validating configuration
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 506 SPED - invalid request 2 507 SPED - sequence error 2 508 SPED - LRC error 2 509 SPED - no data 2 510 SPED - invalid message ID 2 511 SPED - device data overflow 2 512 SPED - device idle 2 513 SPED - device offline 2 514 SPED - device bit stuck 2 515 SPED - device attention stuck 2 516 SPED - device no attention 2 517 SPED - device timeout 2 518 SPED - command
MODEL FT5000 USER MANUAL TAB LE 7-1 - STATU S C OD ES / ER R OR R EC OVERY PR OC ED U R ES Error C ode Meaning R ecovery Procedure 531 Electronic journal - SOH error 1 532 Electronic journal - STX error 1 533 Electronic journal - B C C error 1 534 Electronic journal - device reset 1 535 C ard reader - data siz e error 2 536 C ard reader - device read error 2 537 C ard reader - invalid record 2 538 C ard reader - reader type error 2 539 C ard reader - invalid track 2 540 C ard
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 557 System device reset 1 558 System sync error 1 559 O/S - O/S error 1 560 Unknow n device error 1 561 Terminal softw are error 1 562 The SPED keypad cannot be found or is not online 2 563 The hard disk space is low 2 564 Cannot access the hard drive 2 565 Door1 open 13 566 Door2 open 13 567 Security module not found 2 568 Security module com failed 2 569 Securi
MODEL FT5000 USER MANUAL TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 581 (SPED) Enable key From pad mode failed 2 582 (SPED) Disable key from pad mode failed 2 583 (SPED) Enable PIN entry mode failed 2 584 (SPED) Disable PIN entry mode failed 2 585 (SPED) Enable JETCO PIN entry mode failed 2 586 (SPED) Disable JETCO PIN entry mode failed 2 588 Printer presenter offline 15 589 Printer presenter motor stalled 15 590 Printer presenter
ERROR RECOVERY TABLE 7-1 - STATUS CODES / ERROR RECOVERY PROCEDURES Error C ode Meaning Recovery Procedure 607 (SPED) Reported PIN retry too soon 2 608 (SPED) Self test CRC failed 2 609 (SPED) Self test cryptographic error 2 610 (SPED) Self test battery low status 2 611 (SPED) Self test serial number error 2 612 (SPED) Tamper status cold 2 613 (SPED) Tamper status front 2 614 (SPED) Tamper status back 2 615 (SPED) Tamper status grid 2 616 (SPED) Tamper status voltage 2 617
MODEL FT5000 USER MANUAL 1 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 3 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL FT5000 USER MANUAL 4 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 5 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. 2. Return to the Customer Welcome screen and resume normal operation. If the error condition was not cleared after following the steps outlined above, check the applicable parameter, as follows: PRIMARY NUMBER. Go to Terminal Configuration/Communication in Management Functions.
MODEL FT5000 USER MANUAL 6 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 7 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL FT5000 USER MANUAL 8 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 9 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL FT5000 USER MANUAL 10 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 11 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL FT5000 USER MANUAL 12 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 13 1. ERROR RECOVERY PROCEDURE Check the applicable door: Control Panel Door. Ensure the control panel door is closed and locked. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. Security Cabinet Door. Ensure the security cabinet door is closed and locked. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. 2.
MODEL FT5000 USER MANUAL 14 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 15 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
MODEL FT5000 USER MANUAL 16 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 4. 2. If the error clears, perform a Test Dispense to provide an additional level of assurance that the ATM is fully operational. After completing the Test Dispense, continue with Step 3. 3. If the Test Dispense was successful, return to the Customer Welcome screen and resume normal operation.
ERROR RECOVERY 17 ERROR RECOVERY PROCEDURE 1. Attempt to Reset Terminal Error. If the error condition is cleared, go to Step 2. If the error condition is not cleared, go to Step 3. 2. Return to the Customer Welcome screen and resume normal operation. 3. Verify that the Optional Screens/Buttons have been enabled or disabled. Refer to Terminal Configurations for acount/transaction types. If necessary, change the options available for your needs. Continue with Step 4. 4.
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APPENDIX A ELECTRONIC LOCK A-1
MODEL FT5000 USER MANUAL Entering the Combination The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be set at 1-2-3-4-5-6. After installation of the unit has been completed, perform the following steps: 1. Enter the preset combination and check for proper operation. After each keypress, the lock will beep. After the final digit has been entered, the lock will beep twice and the open period will begin. 2.
APPENDIX A - ELECTRONIC LOCK Bad Battery/Battery Replacement If the lock beeps repeatedly while open or beeps twice and refuses to open, the 9volt battery, located in the battery box on the inside of the door, is weak or dead and needs to be replaced. Note: If the lock will not operate (i.e. no signal from the panel when a button is pressed) while the door is closed and locked, the battery is dead and the lock must be energized from the two external terminals on the front right side of the pushbutton panel.
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APPENDIX B REAR SERVICE PANEL FUNCTIONS B-1
MODEL FT5000 USER MANUAL Rear Service Panel (RSP) Functions The RSP provides convenient user-access to cassette close and replenishment functions from inside the facility. It also provides diagnostic tests on the dispenser mechanism, ability to reset errors, and terminal shutdown. The following describes the menu options available from the RSP unit. 1. Upon power-up, the FT5000 will initialize and run through its internal setup.
APPENDIX B - REAR SERVICE PANEL FUNCTIONS 4. The RSP displays its Main menu options as shown in Figure 4. 5. The Main menu options operate the same as the Management Functions described in Section 5 of the User manual or 5000 Series Configuration manual. Main Menu 1. Terminal Close 2. Diagnostics 3. Electronic Journal 4. Reset Terminal Error 5. Shut Down the Terminal 6. Restart the Terminal Select an option by pressing the appropriate number on the keypad. Press CANCEL to exit Management Functions.
MODEL FT5000 USER MANUAL 6. To advance the receipt paper, press the CONTROL key first (blank key), then the number (4) key (Figure 6). 7. To initiate a manual cut of the receipt paper, press the CONTROL key first, then the number (5) key. 8. To adjust the contrast on the RSP display, open the back panel and locate the LCD CONTRAST ADJ as shown in Figure 7. Slowly turn the adjustment to the desired brightness (Variable resistor located on back of keypad circuit board). Figure 6. Receipt paper advance.
APPENDIX C ADS GRAPHICS C-1
MODEL FT5000 USER MANUAL ADS GRAPHICS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. DESCRIPTION: The following options will be available from the ADS GRAPHICS screen: 1. ** Important ** Add New. Use to add a graphic to the current rotation. Lets you configure Duration, Active Hours and Active Ad Fields for the graphic. 2.
APPENDIX C - ADS GRAPHICS ADD NEW ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 4. Press the number (1) on the keypad to ADD NEW graphic to the graphics rotation. DESCRIPTION: Graphics can be stored in an external USB flash drive and downloaded to the terminal directly.
MODEL FT5000 USER MANUAL The File List shows the files in the selected location that are of the selected type. The Filename, Size and Date/Time attributes are show for each file. Use the Left or Right keys on the keypad to highlight a file. Press on the keypad to accept the currently highlighted file or to exit without making a selection. If an Ad graphic was selected, the Ads properties dialog will appear.
APPENDIX C - ADS GRAPHICS ACTIVE HOURS. By default, the graphic will be displayed every hour of the day. If you want to restrict the display of the graphic to particular hours of the day, leave a checkmark next to the hour in which you want to display the graphic. Remove the checkmark from those hours in which you don’t want the graphic to be displayed.
MODEL FT5000 USER MANUAL DELETE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. Press the number (2) on the keypad to delete a graphic display list. DESCRIPTION: This function removes an Ad graphic entry from the display list NOT the hard drive.
APPENDIX C - ADS GRAPHICS EDIT ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To EDIT the properties of an ad file, press the number (3) on the keypad. DESCRIPTION: With the Ads/Graphics main dialog displayed, use the arrow keys to highlight an ad entry in the list.
MODEL FT5000 USER MANUAL Active Hours. By default, the graphic will be displayed every hour of the day. If you want to restrict the display of the graphic to particular hours of the day, leave a checkmark next to the hour in which you want to display the graphic. Remove the checkmark from those hours in which you don't want the graphic to be displayed.
APPENDIX C - ADS GRAPHICS MOVE UP ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To use the MOVE UP feature, press the number (4) on the keypad. DESCRIPTION: The order in which multiple ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
MODEL FT5000 USER MANUAL MOVE DOWN ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. 3. To use the MOVE DOWN feature, press the number (5) on the keypad. DESCRIPTION: The order in which multiple Ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
APPENDIX C - ADS GRAPHICS COUPONS (GRAPHICS) ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad. 2. To View the options available at the COUPON menu, press the number (2) on the keypad. 3. To configure the type of COUPON the ATM will issue when coupons are enabled, press the number (1) on the keypad repeatedly until the desired selection is displayed in the text box. 4.
MODEL FT5000 USER MANUAL Press the number (1) on the keypad to cycle through the available coupon types. After selecting the coupon type, configure the remaining coupon settings as needed. Press to accept the settings or to exit. The LAYOUT parameter establishes the orientation of text and graphics on printed coupons. The orientation can be set to either of two types: Landscape or Portrait. Top Graphic. The selected graphic is printed at the top of the designated receipt. Bottom Graphic.
APPENDIX C - ADS GRAPHICS GRAPHIC EXAMPLES BANNER 205 x 56 LOGO 310 x 86 WELCOME SCREEN 315 x 385 FULL SCREEN 640x480 C-13
MODEL FT5000 USER MANUAL GRAPHIC EXAMPLES RECEIPT 480 x 120 TRANSACTION AD 640 x 260 C-14
APPENDIX C - ADS GRAPHICS UPDATING TERMINAL SOFTWARE (RL/FT5000) This step procedure describes how to perform a software update for the RL/FT5000. You will need a Flash drive device (USB storage device) with the terminal software loaded in it. 1. 2. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing the number (5) on the keypad. Open the Control Panel. Locate the Docking Board assembly shown below. Connect the Flash drive to either of the 2 USB ports available. C-15 3.
MODEL FT5000 USER MANUAL 5. In the Look In option should be the “USB” location. If it’s not present, out of the SOFTWARE UPDATE screen and then re-enter the same screen. 7. Use the left and right keys on the keypads to highlight the selected file. Press when selected. 8. A screen will appear verifying the selected file and prompt to restart the terminal. Press to continue. 9. 6.
APPENDIX G T9 KEYPAD COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved.
APPENDIX G Document Updates May 14, 2014 Original ** WARNING ** Once the T9 EPP Keypad is installed and activated in the unit, it CANNOT be removed. If the keypad is removed from the unit after activation, reactivation is required and can only be performed by Triton Technical Support. The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for: • The T9 EPP contains a removal detection switch that deactivates / TAMPERS the EPP if the EPP is ever removed from the ATM.
T9 KEYPAD New Error Codes to Support the T9 EPP • Error Code 625: SPED - Not Activated Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP. • Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code.
APPENDIX G To Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No additional parts are required. • All RL1613, Traverse and ARGO were manufacturered with a T5 or T7 EPP. (See NOTE below) • All X2 RL23XX, RL53XX and RT23XX were manufactured with a T5 or T7 EPP beginning January 2, 2008 (Julian date of 08002).
T9 KEYPAD Prior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 1 - Device Status. 5. If the T9 EPP Keypad has been installed correctly, the “Remove Detector Activated:” will read “TRUE”.
APPENDIX G To Activate the T9 Keypad NOTE: Activation is NOT required for units that ship with the T9 EPP installed. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. When the activation is successful, the “EPP activation successful” message will appear.
T9 KEYPAD To Reactivate the T9 Keypad NOTE: Triton Technical Support CANNOT supply an activation code without the Operator Id, Serial Number and Nonce numbers supplied in Step 5. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4. Press 4 - Activate EPP. 5. The following screen will appear. An activation code is required from Triton Technical Support to reactivate the T9 EPP Keypad.
APPENDIX G Replacing the battery in the T9 Keypad NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!! This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before connecting a new battery. 1. Shutdown the unit with the proper shutdown procedures. Turn the power switch on the power supply to the OFF (O) position. 2. Remove the battery cover from the EPP. Set the cover aside for reinstallation. 3.
