User Manual Instruction Manual

118
MODEL FT5000 USER MANUAL
Communication Problems
Follow these steps to recover from “Sys-
tem Unavailable” and “Communication
Error” conditions. (Dial-up only)
1. Reset the ATM. If the problem still
exists, continue with next step.
2. Open the ATM control panel. Plug
the base unit of a telephone (NOT
the handset) into the phone cable
connected to the modem card.
3. Listen for a dial tone. If there is a
dial tone, unplug the telephone and
reconnect the cable to the modem
card. Close the ATM control panel.
Contact your service provider.
4. If there is no dial tone, plug the
telephone into the wall jack for the
ATM phone line. If there is no dial
tone, there is a facility phone line
problem. Contact your telephone
service provider for assistance.
4. Insert and remove an ATM card. If
no error message is received, but
card still can’t be read, contact your
service provider. If an error
message is received, continue with
the next step.
5. From the screen, enter
Management Functions >System
Parameters >Shut Down the
Terminal. When prompted on
the screen, open the sleeve
cabinet and turn the power switch
on the power supply to the OFF
(0) position. Remove and
reconnect the data cable on the
card reader and the docking board.
Turn power ON. Close the ATM
cabinet sleeve door.
6. Re-attempt the Scan Card option.
Try to read a card. If the problem
still exists, contact your service
provider.
Card Reader Problems
The following procedures provide help
in recovering from card reader problems.
Can’t Read Customer Card
1. Access Management Functions
main menu.
2. Select the Diagnostics option.
Select the Card Reader option.
3. Select the Scan Card option.
Can’t Insert Card Fully
1. Open the ATM control panel to
allow light to shine through the card
reader slot. Examine the slot from
the rear of the card reader.
2. If a foreign object is discovered,
try to dislodge it. Turn power OFF
on the ATM. Use a thin, smooth
strip of cardboard or wood (such
as a tongue depressor) to remove
the obstruction. Turn power ON.
3. Close the ATM control panel. Test
the card reader. If a card still cannot
be fully inserted contact your
service provider.