Instruction Handbook Basic CLP 4316 | 4520 | 4524 Colour Printer
Contents 1 Machine Parts Components at the Front of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Components at the Left of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Internal Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Components at the Rear of the Printer . . . . . . . . . . . . . . . . . . . . . . . .
Contents ii OPERATION GUIDE
Legal and Safety Information CAUTION: NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED BY IMPROPER INSTALLATION. Notice on Software SOFTWARE USED WITH THIS PRINTER MUST SUPPORT THE PRINTER'S EMULATION MODE. The printer is factory-set to emulate the PCL. Notice The information in this guide is subject to change without notification. Additional pages may be inserted in future editions. The user is asked to excuse any technical inaccuracies or typographical errors in the present edition.
Systems Corporation, 2381 Rosecrans Ave. El Segundo, CA 90245, U.S.A. This product was developed using the Tornado™ Real Time Operating System and Tools from Wind River Systems. This product contains UFST™ and MicroType® from Monotype Imaging Inc. USB This product has been certified by the USB Implementers Forum, Inc.
License Agreements IBM Program License Agreement THE DEVICE YOU HAVE PURCHASED CONTAINS ONE OR MORE SOFTWARE PROGRAMS (“PROGRAMS”) WHICH BELONG TO INTERNATIONAL BUSINESS MACHINES CORPORATION (“IBM”). THIS DOCUMENT DEFINES THE TERMS AND CONDITIONS UNDER WHICH THE SOFTWARE IS BEING LICENSED TO YOU BY IBM. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS LICENSE, THEN WITHIN 14 DAYS AFTER YOUR ACQUISITION OF THE DEVICE YOU MAY RETURN THE DEVICE FOR A FULL REFUND.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. 3. Limitation of Remedies IBM's entire liability under this license is the following; For any claim (including fundamental breach), in any form, related in any way to this license, IBM's liability will be for actual damages only and will be limited to the greater of: 1 the equivalent of U.S.
Monotype Imaging License Agreement OPERATION GUIDE 1 “Software” shall mean the digitally encoded, machine readable, scalable outline data as encoded in a special format as well as the UFST Software.
10 IN NO EVENT WILL MONOTYPE IMAGING BE LIABLE FOR LOST PROFITS, LOST DATA, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES CAUSED BY ABUSE OR MISAPPLICATION OF THE SOFTWARE AND TYPEFACES. 11 Massachusetts U.S.A. law governs this Agreement. 12 You shall not sublicense, sell, lease, or otherwise transfer the Software and/or Typefaces without the prior written consent of Monotype Imaging.
Compliance and Conformity Interface connectors IMPORTANT: Be sure to power off the printer before connecting or disconnecting an interface cable. For protection against static electricity discharge to the printer's internal electronics through the interface connector(s), cover any interface connector that is not in use with the protective cap supplied.
NOTE: Use shielded interface cables. Cautionary Labels The printer bears any of the following labels. For Europe, Asia, and other countries (except U.S.A. and Canada) Ozone concentration The printers generate ozone gas (O3) which may concentrate in the place of installation and cause an unpleasant smell. To minimize the concentration of ozone gas to less than 0.1 ppm, we recommend you not to install the printer in a confined area where ventilation is blocked.
CE Marking Directive According to Council Directive 89/336/EEC and 73/23/EEC Manufacturer: Utax GmbH Manufacturer’s address: Ohechaussee 235, 22848 Norderstedt, Germany Declares that the product Product name: Color Page Printer Model number: CLP 4316/CLP 4520/CLP 4524 (as tested with enhancement optional units; Duplex unit DU-301, Paper Feeder PF-60) Conforms to the following product specifications: EN 55 022: 1998 Class B EN 61 000-3-2: 2000 EN 61 000-3-3: 1995 EN 55 024: 1998 EN 60 950-1: 2001 OPERATION
The manufacturer and its merchandising companies retain the following technical documentation in anticipation of the inspection that may be conducted by the authorities concerned. User’s instruction that conforms to the applicable specifications. Technical drawings. Descriptions of procedures that guarantee conformity. Other technical information.
EN ISO 7779 Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB (A) oder weniger gemäß EN ISO 7779.
Group for Energy Efficient Appliances (GEEA) The goal of GEEA is efficient use of energy. This product has a highefficiency profile and meets the criteria for receiving the GEEA-Label.
Installation Precautions Environment CAUTION: Avoid placing the printer on or in locations which are unstable or not level. Such locations may cause the printer to fall. This type of situation presents a danger of personal injury or damage to the printer. Avoid locations with humidity or dust and dirt. If dust or dirt becomes attached to the power plug, clean the plug to avoid the danger of fire or electrical shock.
Power Supply/Grounding the Printer WARNING: Do not use a power supply with a voltage other than that specified. Avoid multiple connections in the same outlet. These types of situations present a danger of fire or electrical shock. Plug the power cord securely into the outlet. If metallic objects come in contact with the prongs on the plug, it may cause a fire or electric shock.
Precautions for Use Cautions when Using the Printer OPERATION GUIDE • Do not place metallic objects or containers with water (flower vases, flower pots, cups, etc.) on or near the printer. This type of situation presents a danger of fire or electrical shock should they fall inside. • Do not remove any of the covers from the printer as there is a danger of electrical shock from high voltage parts inside the printer. • Do not damage, break or attempt to repair the power cord.
Other Precautions • Do not place heavy objects on the printer or cause other damage to the printer. • Do not open the top/left/rear cover, turn off the main switch, or pull out the power plug during printing. • During printing, some ozone is released, but the amount does not cause any ill effect to one's health. If, however, the printer is used over a long period of time in a poorly ventilated room or when printing an extremely large number of copies, the smell may become unpleasant.
About the Operation Guide This Operation Guide has the following chapters: Chapter 1 - Machine Parts This chapter explains the names of parts. Chapter 2 - Printing Operation This chapter explains how to print from your workstation. Chapter 3 - Maintenance This chapter explains how to replace the toner container and how to care for your printer. Chapter 4 - Troubleshooting This chapter explains how to handle printer problems that may occur, such as paper jams.
xx OPERATION GUIDE
1 Machine Parts This section provides explanations and illustrations for you to determine the parts and their functions. Try to be familiar with the names and functions of these parts for correct use and optimal performance. This chapter contains explanations on the following topics: • • • • OPERATION GUIDE Components at the Front of the Printer ........................ 1-2 Components at the Left of the Printer .......................... 1-2 Internal Components ............................................
Machine Parts Components at the Front of the Printer 1 2 3 4 1 Operation Panel 2 Top Cover 3 MP (Multi-Purpose) Tray 4 Paper Cassette Components at the Left of the Printer 1 2 3 4 5 1-2 1 Left Cover 2 Top Tray 3 Main Charger Units on the Drum Units 4 Power Switch 5 Waste Toner Box OPERATION GUIDE
Machine Parts Internal Components 1 2 3 4 5 OPERATION GUIDE 1 Magenta Toner Container (M) 2 Cyan Toner Container (C) 3 Yellow Toner Container (Y) 4 Black Toner Container (K) 5 Paper Transfer Unit 1-3
Machine Parts Components at the Rear of the Printer 1 3 5 4 2 6 7 8 1-4 1 Vents 2 Memory Card Slot 3 Power Cord Connector 4 USB Interface Connector 5 Network indicators 6 Option Interface Slot (Network/Serial) 7 Parallel Interface Connector (CLP 4524 only) 8 Network Interface Connector OPERATION GUIDE
2 Printing Operation This chapter contains explanations on the following topics: • • OPERATION GUIDE Loading Printer Driver .................................................. 2-2 Printing from Application Software ...............................
Printing Operation Loading Printer Driver Ensure the printer is plugged in and connected to the PC before installing the printer driver from the CD-ROM. 1 Switch on the PC and activate Windows. NOTE: If the Welcome to the Found New Hardware Wizard dialog box displays, select Cancel. 2 Insert the CD-ROM supplied with the printer into the optical drive of the PC. 3 The installation program launches.
Printing Operation Printing from Application Software The steps required to print a document created with an application are explained below. You can select the printing Paper Size and Output Destination. 1 Load the paper required into the paper cassette. 2 From the application File menu, select Print. The Print dialog box displays. 3 Click the drop down list of printer names. All the printers installed in Windows are listed. Click the name of the machine.
Printing Operation 2-4 OPERATION GUIDE
3 Maintenance This chapter contains explanations on the following topics: • • • • OPERATION GUIDE General Information...................................................... 3-2 Toner Container Replacement...................................... 3-3 Cleaning the Printer...................................................... 3-8 Replacing the Waste Toner Box .................................
Maintenance General Information This chapter describes basic maintenance tasks you can perform on the printer.
Maintenance Toner Container Replacement Frequency of toner container replacement The life of the toner containers depends on the amount of toner required to accomplish your printing jobs. When 5% coverage (a typical business document) of individual toner colors is assumed for A4 or letter size paper: • The black toner container lasts an average of 8,000 monochrome pages (CLP 4316: 6,000 monochrome pages).
Maintenance • When the printer becomes low on toner, for example in the cyan container, the printer displays the message Toner low C, M, Y, K as the first caution. Note the replacement is not always necessary at this stage. • If you ignore the above message and continue printing, the printer displays the message Replace toner — just before the toner is used up. The toner container must be replaced immediately. Clean the separate charger wires, etc.
Maintenance 2 Pull the blue lock lever on the toner container forward towards the unlocked symbol. Lock Lever 3 Carefully remove the old toner container from the printer. 4 Put the old toner container in the plastic bag (contained in the toner kit) and discard it later according to the local code or regulations for waste disposal. Plastic Bag 5 OPERATION GUIDE Take the new toner container out of the toner kit.
Maintenance 3-6 6 Shake the new toner container 5 or 6 times as shown in the figure in order to distribute the toner evenly inside the container. 7 Set the new toner container in the printer as shown in the figure below. 8 Push down on the top of the toner container to install it firmly in place.
Maintenance 9 Pull the blue lock lever on the toner container back towards the locked symbol as far as it will go. Lock Lever 10 Use the same procedure to replace the other color toner containers. 11 Close the top cover. Proceed to the next section.
Maintenance Cleaning the Printer The following parts must be cleaned each time the toner container and waste toner box are replaced: • Main charger wire • Main charger grid • Advanced beam array lens • Registration roller In addition to this, it is recommended that the main charger wire and registration roller are cleaned periodically at least once a month. If lines, etc.
Maintenance 1 Open the left cover. Left Cover 2 First clean the main charger wire. Grasp the green wire cleaner knob. Gently pull the wire cleaner knob out and push it back in. Repeat this 2 to 3 times. After cleaning, make sure you restore the wire cleaner knob to its home position. Wire Cleaner Knob NOTE: If the wire cleaner knob is not restored to its home position, a band will print along the length of the page. 3 Next, clean the main charger grid. Take the grid cleaner out of the toner kit.
Maintenance NOTE: The pad of the grid cleaner contains water. Clean the grid quickly so that the pad may not dry off. 4 Lift up slightly on the main charger unit and pull it out a short distance as shown in the figure below. Main Charger Unit 5 Attach the grid cleaner to the printer with the pad facing up.
Maintenance 6 Gently pull the main charger handle out and push it back in. Repeat this 2 to 3 times. These movements clean the grid. After cleaning, make sure you restore the main charger unit to its home position. Main Charger Unit NOTE: If the main charger unit is not restored to its home position, the corresponding color will be printed over the whole page. 7 Remove the grid cleaner from the printer and discard it. The grid cleaner cannot be reused.
Maintenance 1 Grasp the tab of the green lens cleaner knob. Gently pull the lens cleaner knob out and push it back in. Repeat this 2 times. Lens Cleaner Knob 2 Push the lens cleaner knob back in completely. After cleaning, make sure you restore the lens cleaner knob to its home position. NOTE: If the lens cleaner knob is not restored to its home position, the corresponding color will be printed over the whole page.
Maintenance 3 Once you are finished cleaning all 4 lenses, close the left cover. Cleaning the Paper Transfer Unit Print problems such as soiling of the reverse side of printed pages may occur if the paper transfer unit becomes dirty. To clean the paper transfer unit, you must use the cleaning cloth included in the toner kit. 1 While pulling the green paper transfer unit release lever, pull out the paper transfer unit.
Maintenance 2 Wipe away the paper dust on the registration roller and the paper ramp using the wiper cloth included in the toner kit. Paper Ramp Transfer Roller (Black) Registration Roller (Metal) NOTE: Be careful not to touch the black transfer roller during cleaning as this may adversely affect print quality. 3 3-14 Push the paper transfer unit back in completely.
Maintenance Replacing the Waste Toner Box Replace the waste toner box when the Check waste toner box message is displayed. A new waste toner box is included with the toner kit. The printer will not operate without replacing the waste toner box. 1 Open the left cover. Left Cover 2 While holding the waste toner box, press the lock lever and then gently remove the waste toner box. Lock Lever NOTE: Remove the waste toner box as gently as possible so as not to scatter the toner inside.
Maintenance 3 Close the cap to the old waste toner box after removing the box from the printer. Cap Old Waste Toner Box 4 To prevent toner from spilling, put the old waste toner box in the plastic bag (contained in the toner kit) and discard it later according to the local code or regulations for waste disposal. Plastic Bag 5 Open the cap of the new waste toner box.
Maintenance 6 Insert the new waste toner box as shown in the figure below. When the box is set correctly, it will snap into place. New Waste Toner Box 7 Make sure that the waste toner box is correctly inserted and close the left cover. After replacing the toner containers and the waste toner box, clean the main charger units and the paper transfer unit. For instructions, see Cleaning the Printer on page 3-8.
Maintenance 3-18 OPERATION GUIDE
4 Troubleshooting This chapter contains explanations on the following topics: • • • • General Guidelines....................................................... 4-2 Print Quality Problems.................................................. 4-3 Error Messages ............................................................ 4-7 Clearing Paper Jams.................................................. 4-13 If a problem cannot be corrected, contact your service technician.
Troubleshooting General Guidelines The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service. Symptom Check Items Corrective Action Print quality is not good. See Print Quality Problems on page 4-3. Paper is jammed. See Clearing Paper Jams on page 4-13. Nothing lights on the operation panel even when power is turned on and the fan makes no noise.
Troubleshooting Print Quality Problems The tables and diagrams in the following sections define print quality problems and the corrective action you can conduct to solve the problems. Some solutions may require cleaning or replacing parts of the printer. If the suggested corrective action will not solve the problem, call for service. Printed Results Completely blank printout Corrective Action Check the toner containers.
Troubleshooting Printed Results Corrective Action Black or white vertical streaks Direction of Paper Feed Check the operation panel for toner. If the Toner low (C/M/Y/K) message is displayed with color description, install a new toner kit for the color. To replace the toner container, see Toner Container Replacement on page 3-3. Clean the main charger units. Open the left cover. Slowly pull the green wire cleaner knob to each of the main charger units in and out a few times.
Troubleshooting Printed Results Corrective Action Refresh drum. Perform the following procedures on the operation panel and try cleaning the drum surface using the printer's built-in cleaning system. Grey background 1 Press [MENU]. 2 Press U or V repeatedly until >Others appears. 3 Press Z. Press U or V repeatedly until >Service appears. 4 Press Z. Press U or V repeatedly until >>Drum appears. 5 Press [OK] ([ENTER]) twice. 6 The message display shows Please wait. After approx.
Troubleshooting Printed Results Corrective Action Clean the main charger units. Open the left cover. Slowly pull the green wire cleaner knob to each of the main charger units in and out a few times. For full details, see Cleaning the Main Charger Unit on page 3-8. Clean the parts in the paper paths—such as the paper cassette, etc. Check the transfer roller. If the transfer roller is dirty with toner, try printing several pages.
Troubleshooting Error Messages The following table lists errors and maintenance messages that you can be dealt with by yourself. If Call service appears, turn off the printer, disconnect the power cord, and contact your service technician. Some errors cause the alarm to sound. To stop the alarm, press [CANCEL]. Message Add paper MPTray Corrective Action The paper has run out in the paper source displayed.
Troubleshooting Message Close rear cover Close top cover Corrective Action The rear cover of the printer is open. Close the printer rear cover. The top cover of the printer is open. Close the printer top cover. Duplex disabled Press GO You attempted to print with a paper size and paper type that cannot be used for duplex printing. Press [GO] to print onto one-side of the paper only.
Troubleshooting Message Install MK KPDL error ## Press GO Load Cassette # (A4)/(PLAIN) † Load EF (A5)/(PLAIN)† Load MP Tray (A4)/(PLAIN)† Memory card err Insert again Memory overflow Press GO OPERATION GUIDE Corrective Action Replace Maintenance Kit which is displayed on the message display. Replacement of the maintenance kit is necessary at every 200,000 images of printing and requires professional servicing. Contact your service technician.
Troubleshooting Message Corrective Action MemoryCard err## Press GO A memory card error has occurred. Look at the error code given in place of ## and refer to Storage Error Codes on page 4-11. To ignore the memory card error, press [GO]. Missing duplex drawer The duplex drawer is either not installed or incorrectly inserted. Insert the duplex drawer securely. No multi copies Press GO Multi copies cannot be printed because RAM disk is disabled or the hard disk is not installed.
Troubleshooting Message Corrective Action Virtual mailbox full The storage area in the hard disk for the virtual mailboxes is full. Print out accumulated jobs in the virtual mailboxes. Warning low memory The printer’s internal memory is running low due to too many numbers of fonts and macros downloaded. Try deleting unnecessary fonts and macros. † Messages separated by ‘( )/( )’ are displayed alternately. †† After this error has happened, page protect mode will be automatically turned on.
Troubleshooting Memory Card Errors Code Meaning 01 The printer does not support the memory card inserted. 02 The memory card is not installed. 04 The memory card is full and cannot hold further data. Purge unnecessary files or use a new memory card. 05 Specified file is not on the memory card. 06 Insufficient printer memory to support the memory card system. Expand printer memory. RAM Disk Errors Code 4-12 Meaning 01 Format error. Try turning the power off and on again.
Troubleshooting Clearing Paper Jams If the paper jammed in the paper transport system, or no paper sheets were fed at all, the Paper jam message appears and the location of the paper jam (the component where the paper jam has occurred) is also indicated. The printer automatically goes off-line when this message is displayed. Remove jammed paper. After removing jammed paper, the printer will re-start printing.
Troubleshooting Paper jam message Paper jam MP Tray Paper jam location Description Reference page C Paper is jammed at the MP tray or optional envelope feeder (if installed). page 4-17 page 4-18 D Paper is jammed inside the rear cover of the optional duplexer or at the duplexer drawer.
Troubleshooting [Paper jam Printer] Paper is jammed at the paper cassette or inside the printer. Remove the jammed paper using the procedure given below. 1 Pull out the paper cassette and remove the jammed paper. 2 While pulling the green paper transfer unit release lever, pull out the paper transfer unit.
Troubleshooting 3 If paper is jammed as shown in A, remove the paper by pulling the center up. If paper is jammed as shown in B, remove the paper by pulling the edge. A B Registration Roller Registration Roller Paper Transfer Unit Release Lever Paper Transfer Unit 4 Open the rear cover and then the fuser cover, and remove the jammed paper. NOTE: If the optional face-up tray is installed on the printer, remove that tray first before attempting to remove the jammed paper.
Troubleshooting Fuser Cover Rear Cover CAUTION: The fuser unit inside the printer is hot. Do not touch it with your hands as it may result in burn injury. Remove jammed paper carefully. 5 Push the paper transfer unit back in and close the fuser cover and rear cover. [Paper jam MP Tray] Paper is jammed at the MP tray. Remove the jammed paper using the procedure given below. OPERATION GUIDE 1 Remove the paper jammed at the MP tray.
Troubleshooting [Paper jam Cassette 2 (to 4)] Paper is jammed at optional paper cassette 2 (to 4). Refer to the Operation Guide for the optional paper cassette and remove the jammed paper. [Paper jam EF] Paper is jammed at the optional envelope feeder. Remove the jammed paper using the same procedure as for a jam at the MP Tray. Then, open and close the paper transfer unit. [Paper jam Duplexer] Paper is jammed inside the rear cover of the optional duplexer or at the duplexer drawer.
5 Specifications NOTE: Specifications are subject to change without notice.
Specifications Description Item CLP 4316 CLP 4520 CLP 4524 Warm-up Time (22°C, 60%RH) - Power on 80 seconds or less 68 seconds or less 80 seconds or less - Sleep 80 seconds or less 68 seconds or less 60 seconds or less Resolution 600 dpi Monthly Duty - Average 2,000 pages 4,000 pages 5,000 pages - Maximum 50,000 pages 85,000 pages 100,000 pages Operating Systems Microsoft Windows 95/98/Me/2000/XP Microsoft Windows NT4.
Specifications Item Description CLP 4316 CLP 4520 Operating noise (in During printing: LpA = 52dB (A) accordance with ISO7779 During standby: LpA = 36dB (A) During sleep mode: immeasurably low [Bystander Position, sound pressure level at the front]) OPERATION GUIDE CLP 4524 During printing: LpA = 55dB (A) During standby: LpA = 36dB (A) During sleep mode: immeasurably low 5-3
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UTAX GmbH, Ohechaussee 235, 22848 Norderstedt, Germany
