User Manual

Frequently Asked Questions
Q: Which USB port should I use to charge my
device?
A: All the 3 USB ports support smart charging
technology, and can charge any 5V device at full
speed, up to 2.4A. For devices with different
voltage requirement, please use the 7 AC
outlets instead.
Q: Can my phone be charged up quickly?
A: This product doesn’t support Quick Charge
(QC2.0/3.0/4+) or Fast Charging technology.
Therefore you may experience slow charging
speed for devices, such as Samsung Galaxy S8
or Note 9.
Q: Why can’t the USB ports charge my devices
properly?
A: Please verify whether your USB cable works
fine, or whether the surge protector has been
powered on with its power indicator displaying
white. If yes, the USB ports could become
defective. In this case, please email us at
[e-mail] for the help.
Q: What shall I do when the “Protected”
indicator doesn’t light up?