Warranty Guide

and fire shall not be covered under this warranty. True Porcelain Co. will not be responsible for failure

resulting from the use of competitive or non-specified products. True Porcelain Co. shall not be

responsible for lippage between tiles; cracks in tiles; loss of bond to substrate, tile or membrane due to

excessive tile deformation such as warpage or curling for any reason, or resulting from a lack of

improperly-placed perimeter and/or movement joints. True Porcelain Co. expressly disclaims any other

warranties, including warranties of merchantability and fitness for a particular purpose other than the

warranty expressly stated herein. It is the responsibility of the owner and installer to test and determine

the suitability of the tiles intended use and purpose, and the owner assumes all risk and liability

whatsoever regarding such suitability. THIS WARRANTY IS IN PLACE OF ALL OTHER WARRANTIES AND

CONDITIONS, EXPRESS OR IMPLIED. TRUE PORCELAIN CO. EXPRESSLY DISCLAIMS ANY OTHER

WARRANTIES AND CONDITIONS, INCLUDING STATUTORY WARRANTIES AND CONDITIONS INCLUDING

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OTHER

THAN THE WARRANTY EXPRESSLY STATED HEREIN.

Warranty Requirements:

• The installation must meet all applicable and most current ASTM and ANSI standards.

• Multiple residence installations are considered as one installation.

Claims Procedures If you wish to make a claim under this limited warranty, you must notify True

Porcelain Co. immediately in writing of any alleged defect of the installation. Write to: Quality Manager,

True Porcelain Co., 300 International Blvd., Clarksville, TN 37040. The claim must be submitted and

evaluated by True Porcelain Co. before any repair work is done. True Porcelain Co. reserves the right to

physically inspect any project with a claim pending prior to determining validity of the claim. Proof of

purchase may be required. For any claim that is not valid, True Porcelain Co. will be paid reasonable

charges, including travel and labor, associated with investigation of such claim. Product specifications

may change without notice. For the most up to date product and technical information, go online to