Warranty Guide

Homeowner Lifetime Limited Warranty for True Porcelain Co. manufactured products purchased

through Lowe’s, Inc. The company warrants that all the products manufactured by it and sold as

“standard grade” will equal or exceed the minimum requirements for that grade as published in the

American National Standard Specifications ANSI A 137-2017, with specific consideration to:

• Stain Resistance (ASTM C1378)

• Visible Abrasion or Wear (ASTM C1027)

• Crazing (ASTM C424)

• Chemical Resistance (ASTM C650)

• Breaking strength (ASTM C648)

• Tile integrity failure such as lamination, blemishes or interior cracking.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS – YOU MAY ALSO HAVE OTHER RIGHTS WHICH

VARY FROM STATE TO STATE.

Terms and Conditions Subject to the conditions and limitations stated in this document, True Porcelain

Co. warrants to the original owner that the porcelain tiles sold through Lowe’s and manufactured by

True Porcelain Co. will be free from manufacturing defects and will not break down or deteriorate under

normal usage for the life of the installation when installed in accordance with ASTM and TCNA’s most

recently published instructions, specifications and industry standards and guidelines for said installation.

This warranty becomes effective upon validated substantial completion of the project. This warranty is

not transferable.

Exclusive Remedy In installations with a claimed defect, True Porcelain Co. reserves the right to send

out a third party to inspect and validate the claim at the installation site. Once the claim has been

confirmed to have been validated by True Porcelain Co., True Porcelain Co. will repair and/or replace, at

its discretion, the defective tiles, provided the tiles are still active production items (not discontinued). In

the event that the tiles have been discontinued, True Porcelain Co. be responsible for crediting the

customer for expenses related to the replacement of the defective tile. Any credit issued by True

Porcelain Co. must be described as materials and labor for replacement of defective tile only. The

expenses should follow general industry cost for comparable tasks within the area of the tiles

installation. Such cost to True Porcelain Co. shall not exceed the original square foot cost of the

installation validated to be defective. True Porcelain Co. is not responsible for shade or dye lots of the

finished materials. Proof of product purchase cost may be required.

Limitations True Porcelain Co. is not responsible for structural failure or workmanship that is not in

accordance with standard industry practices and procedures and published TCNA instructions. True

Porcelain Co. will not be liable for any loss or damage arising from the tile installation, whether direct,

indirect, special, incidental, consequential, regardless of the legal theory asserted, including warranty,

contract, negligence or strict product liability. Some states do not allow the exclusion of consequential

damages, so these limitations or exclusions may not apply to you. Cracking due to structural movement,

negligence, or other failure of the substrate and damage to structural or subfloor elements from water

are also not covered. Acts of God including but not limited to flooding, hurricane, tornado, earthquake

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Homeowner Lifetime Limited Warranty for True Porcelain Co. manufactured products purchased through Lowe’s, Inc.
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and fire shall not be covered under this warranty. True Porcelain Co. will not be responsible for failure resulting from the use of competitive or non-specified products. True Porcelain Co. shall not be responsible for lippage between tiles; cracks in tiles; loss of bond to substrate, tile or membrane due to excessive tile deformation such as warpage or curling for any reason, or resulting from a lack of improperly-placed perimeter and/or movement joints. True Porcelain Co.