Manual

TROUBLESHOOTING GUIDE (CONTINUED) :
Malfunction
Possible Cause
Corrective Action
Heart rate is displaying
erratically or not dis-
playing (continued)
The battery inside the transmitter belt
is depleted
Replace the transmitter belt with a compatible
transmitter belt
Another user wearing a compatible
transmitter strap is within 3 foot (1
meter) of the unit
Move the units so that there is more space in-between
units
Environmental interference from high
voltage power lines
Move the unit to another position within the room or
move the cause of the interference until heart rate
reading are stable. If the probable source of interference
is plugged into the same outlet move the suspect source
to another outlet.
Environmental interference from
computers
Environmental interference from motor
driven appliances
Environmental interference from cell
or cordless phone
Environmental interference from Wi-
Fi router
Fault Code
Category
Description
Cause
Corrective Action
Fault CN00: Corrupted
Console Configuration
Console
Corrupted brainboard con-
figuration - fails integrity
check
Corrupt software
Power cycle
Re-configure console
Firmware and software
versions are not
compatible
Re-install software/
firmware
Contact dealer or
TRUE service
Fault CN01: Internal
Fault
Console Math error - software
Console Configure
incorrectly
Power cycle
Re-configure console
Corrupt Software
Re-install software/
firmware
Contact dealer or
TRUE service
Fault CN02: Invalid
Console Configuration
Console
The product configuration
data has failed validation
checks (incline ranges make
no sense, etc.)
Console configured
incorrectly
Power cycle
Re-configure console
Incline Motor out of
range
Contact dealer or
TRUE service
Loose Cable
Fault CN03: Stuck Key Console
Membrane Key stuck down/
closed
Membrane key is
damaged
Contact dealer or
TRUE service
Fault CN04: Lower
Board Comm Fault
Console
Brainboard fails to receive
timely communication
responses from lower board
- Fault after 3 retries
Loose Cable
Power cycle
Check cable
connections
Motor control board
Contact dealer or
TRUE service
Console
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