User's Manual

15 INCH & 24 INCH INSTALL GUIDETEC_TM_070 REV. B 02/03/2021 Page 71 of 74
Q. How much distance is needed from the wall to
have the hinge on the wall side and still open 90
degrees?
A. 2 inches
Q. Can I put 2 units flush against each other
without spacing?
A. Yes, usually. In typical climate controlled
temperature/humidity conditions our units can be
installed flush against each other. However, if you
place your units in a humid, non-climate controlled
area, ½ to 1 inch of spacing between the units will
help prevent potential condensation buildup.
Q. Does True sell the wood doors on overlay?
A. No, for wood front doors, reach out to your cabinet
maker and provide them with the overlay template
available on the right hand side of our document
library: http://www.true-residential.com/Support/
Document-Library/
Q. Does the overlay come with the handle?
A. No, our handle can be ordered as an accessory, or
any pull can be added to your overlay drawer.
Q. Do True units have a zero clearance hinge?
A. Yes. No spacing is needed on the either side of our
unit. It can be placed flush with adjoining cabinetry
and still open fully.
1
7/8
"
WALL
Q. Why doesn’t the warranty cover commercial units
in my home?
A. Due to Department of Energy regulations on
refrigerator energy use, we are not able to market
and sell our commercial units in homes. Providing a
warranty to home users is included in this.
Q. What is the Decibel rating of the units?
A. 42-47 db.
Q. How do I change the lighting?
A. For models that include a color button, simply push
the button until the desired color appears.
For 15 inch models without a color button press
+ at the same time until your desired
color is reached.
On 24 inch dual zone models press + .
Q. My display was reading “REF” What does that
mean?
A. The REF code is shown when the cabinet doesn’t
reach the desired set temp in the allotted time. The
problem may be that the door was left open or very hot
product was loaded into the unit. To reset the code,
simply power off, and power on the refrigerator. If the
code returns, please contact True for service.
Q. I don’t see a service company in my area, who can
I call?
A. Please call True’s service line: 888.616.8783 or
email us: [e-mail] to have us help
find an appropriate servicer for your cabinet.
Q. Does my refrigerator have to be covered outdoors?
A. No. All True undercounter are UL rated for outdoor
use.
True units are able to be installed free standing. If left
exposed to the elements throughout winter months,
a cover will help preserve the life and beauty of your
True product.