Users Manual

TROUBLESHOOTING
www.TRULLIAUDIO.com
19
Common solutions
The following table lists symptoms and possible solutions to common problems.
No power (battery)
• Battery may be discharged. Connect it to AC (mains) power.
Battery does not charge
• Make sure you are using the Trulli Audio provided USB cable and USB wall charger.
• Connect to a different AC (mains) power source.
Speaker does not pair with mobile device
• On your mobile device, turn the Bluetooth® feature off and then on. Remove your
speaker from the Bluetooth® list on your device. Pair your device again.
• Pair a different device.
• Clear your speaker’s pairing list. Pair your device again.
• Reset your speaker.
No sound
• Increase the volume on your speaker, your device and music source.
• On your mobile device, turn the Bluetooth® feature off and then on. Remove your
speaker from the Bluetooth® list on your device. Pair your device again.
• Make sure voice prompts are on. Press the Bluetooth® button to hear the connected
mobile device. Make sure you are using the correct device.
• Use a different music source.
• Pair a different device
• If two devices are connected, pause your other device.
No sound from a cabled device
• Power on the device and play music.
• Increase the volume on your speaker and device.
• Press and release the Input mode button until the Input indicator glows white.
• Use a different cable.
• Connect a different device.
Poor sound quality
• Use a different music source.
• Pair a different device.
• If there are two devices connected, disconnect the second device.
• Increase the volume on the device.
• Check device audio settings.
Poor sound quality from a cabled device
• Increase the volume on your speaker and device.