Quick Start Guide

Bluetooth Audio Speaker - USER’S MANUAL
5
Trouble shooting
Problem Solution
Can’t connect the BT speaker to my
device
- Make sure that the BT speaker is in paring mode. Press and hold
the play/pause button for 5sec. to activate the pairing mode (blue led
flashing every sec.).
- Make sure that you have selected the correct input.
- If a passcode is requested. Use ‘0000’.
- Move the BT speaker closer to your audio source (maximum
distance 10m under ideal circumstances)
- Erase the internal memory of the speaker (press and hold the
play/pause button for 5sec.). Repeat the standard configuration steps
for your device (iPad/iPhone, Android, Windows, Mac).
- The speaker can only be paired with one device simultaneously.
No Sound
- Check the LED light. LED light needs to be flashing blue 2x every
4sec.
- Make sure that you have selected the correct input.
- Repeat the standard configuration steps for your device.
(iPad/iPhone, Android, Windows, Mac)
- Your BT speaker is too far from your device (maximum distance
10m under ideal circumstances).
- If you are using the product around large metal surfaces, remove
the metal surface or move you product away from the metal surface.
- Walls and Floors drastically reduce the range of the product. Move
the BT speaker closer to your audio source.
- Move the BT speaker away from other wireless devices (like
Wireless network routers, mouse and keyboard).
Distorted Sound
Sound volume is low - Check the volume setting of your device. (Tablet, Smartphone, PC)
If your problem is not solved, please contact the helpdesk at www.trust.com/18017/faq