User's Manual

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7. Troubleshooting
The following guide lists the most common problems that may be encountered when operating this
bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or distributor
for assistance.
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Problem Possible Cause Recovery Procedure
Power indicator does not
illuminate
* The battery is not properly
installed.
* Battery out of power.
* The battery is dead.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
* Replace a new battery.
Not Printing
* Check if interface cable is well
connected to the interface
connector.
* Check if wireless device is well
connected between host and
printer.
* The port specified in the
Windows driver is not correct.
* Re-connect cable to interface.
* Please reset the wireless device
setting.
* Select the correct printer port in the
driver.
No print on the label
* Label loaded not correctly.
* Use wrong type paper
* Follow the instructions in loading the
media.
* Use thermal type paper
The printer status from
DiagTool or LCD shows “Head
Open”.
* The printer carriage is open. * Please close the print carriage.
The printer status from
DiagTool or LCD shows “Out
of Paper”..
* Running out of media roll.
* The media is installed
incorrectly.
* Media sensor is not calibrated.
* Supply a new media roll.
* Follow the instructions in loading the
media to reinstall the media roll.
* Calibrate the media sensor.
The printer status from
DiagTool or LCD shows “Paper
Jam”.
* Media sensor is not set properly.
* Make sure media size is set
properly.
* Label may be stuck inside the
printer mechanism.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the
printer mechanism.
The printer status from LCD
shows "Strong light. Press
FEED to print."
* Peel-off sensor can’t work in
strong light place.
* Remove the printer to proper place to
print for peer-off mode.
Can’t downloading the file to
memory (FLASH /
DRAM/CARD)
* The space of memory is full.
* Delete unused files in the memory.
* The max. numbers of DRAM is 256
files.
* The max. user addressable memory
space of DRAM is 2048KB.
* The max. numbers of file of FLASH is
256 files.
* The max. user addressable memory
space of FLASH is 14336KB.