All the reassurance you need Telecom 4000 User Guide Tunstall Canada Inc, 7540 Bath Road, Mississauga, Ontario, L4T 1L2, Canada. Tel. 905-677-1144 • Fax. 905-677-1121 • http://www.tunstallcanada.com/ Tel.
Contents Setting up Place Telecom 4000 Connect Telecom 4000 Test Telecom 4000 1 1 2 3 Using Telecom 4000 4 Requesting help Answering a call Making a call Adjusting the volume The Away feature The Intruder Alarm 4 5 6 7 8 9 Using Away and Intruder together 11 Using medication reminders 12 Using radio pendants 13 How close do I have to be to use my radio pendant? Amie Fall Detector Telecom 4000 in detail Understanding alarm calls Reliability Configuring Telecom Fast Dial Keys Voice Announcement
Setting up Three simple steps 1. Place Telecom™ in a suitable position 2. Connect Telecom to your telephone line and a power receptacle 3. Test Telecom by pressing the radio pendant to raise an alarm Place Telecom 4000 Place Telecom on a flat surface, or have it mounted on a wall. Put it somewhere you can easily reach. It should also be close to a telephone jack and a power receptacle. Attaching to a wall.
Connect Telecom 4000 1. First, connect your Telecom to a telephone jack in your home using the cable that came in the box with Telecom. Do not connect Telecom to the telephone jack via a telephone adaptor. 2. You can then connect your ordinary telephone to Telecom. If you do not connect your other telephones through Telecom, but use a telephone adaptor instead, then Telecom may have difficulty making alarm calls if another telephone is being used for a call. 3.
4. When you connect your Telecom to the power the largest button on the top of your Telecom should light up. Test Telecom 4000 Once you have connected your Telecom you can test it. Press the button on the Fall Detector or Amie pendant that came with your Telecom, and wait a few seconds. Telecom will call your response center. When your call is answered tell the operator that you are testing your new Telecom—the operator will be pleased to hear from you.
Using Telecom 4000 Requesting help If you need help simply press the button on your Fall Detector or radio pendant. This sends a signal to Telecom which tells it to call your response center. Alternatively, if you can easily reach your Telecom you can press the large alarm button. Your home can also be fitted with extra buttons and pull cords that raise an alarm. The person who installs these in your home will show you where they are and how they work.
Answering a call When the phone rings you can answer it in any of the four following ways: 1. Pick up the handset of the telephone attached to Telecom. 2. Press the Speaker user key on the top of your Telecom. This is the user key with Speaker displayed beside it. 3. Press the button on your Amie pendant or Fall Detector. This method of answering a call can be turned off by an installer or your response center, and so you need to check that it has been set to work on your Telecom.
Making a call You can make a call in the three following ways: 1. Press any of the Fast Dial keys on the top of your Telecom. These will automatically call the friend or contact whose name is displayed beside the key. 2. Press the Speaker key, and then lift the flap and enter the telephone number to call. 3. If you have a telephone plugged into your Telecom you can use it to make and take calls as normal. Simply lift the receiver and dial the number. 6 Telecom 4000 User Guide © 2002 Tunstall Group Ltd.
Adjusting the volume On the top of Telecom there are two keys—one increases the volume and the other decreases it. These keys adjust the volume of the ringing you hear when someone calls you. If you need Telecom to ring louder when someone calls then press the Up key and you will hear Telecom ring once for each time you press. You can also use these keys to adjust the volume of the caller’s speech.
The Away feature What is the Away feature? Your Telecom can be set up to detect high and low temperatures, when you are inactive, or to discover and report a range of other incidents to your response center. For example, if you are feeling ill you might not get up in the morning. If your Telecom has been configured to detect inactivity it will eventually call your response center to let the staff know that you have not been active.
The Intruder Alarm Your Telecom can be set up to act as an intruder or burglar alarm. This feature is designed to protect your home when you are on holiday, or away visiting friends. It can also be used at night when you are sleeping. Your Telecom can use movement sensors and pressure mats to detect intruders. It can also be connected to a conventional burglar alarm if you wish.
Turning the intruder alarm off To turn your intruder alarm off press the Intruder key and then enter the 4-digit security personal identification number (PIN) you have been given using the number keys under the flap. Once you do this you will hear the words Intruder off spoken and the light in the Intruder key will go off. If you do not enter your PIN number correctly then the display will continue to display the words Enter PIN.
Using Away and Intruder together Your Telecom can be configured to use both the Away and the Intruder feature together. This means that every time you press your Away key, your intruder alarm is turned on as well. When you return and press your Away key again you will also need to turn your intruder alarm off by entering your security personal identification number (PIN). In short, the Away key turns both the Away feature and the Intruder feature on and off at the same time.
Using medication reminders Your Telecom can be configured so that it can store recorded reminder messages.* If your unit is set up to provide medication reminders one of the user keys will be labelled ‘Message’. When a timed message is due the Telecom will sound a distinctive chime, the message key will flash, and you should press the message key. The message will then be replayed. You can hear the message again by pressing the message key a second time.
Using radio pendants Radio pendants use radio waves to send out signals to your Telecom. If you press the button on a pendant this will send a signal to your Telecom telling it to raise an alarm. Telecom can work with a variety of different radio pendants. Telecom can even accept signals from several radio pendants at once, although most Telecoms are sold with just one pendant, such as an Amie pendant. • Keep your radio pendant with you at all times. • Keep it by your bedside at night.
Going to the shops. Your radio pendant will almost certainly be out of range of your Telecom if you take it to the shops. Your radio pendant will not work once you are away from your home. In the bathroom. You may want to take your radio pendant into the bathroom, and it should work just as well in this room as it does in any other. However, not all radio pendants are waterproof, and so you must avoid dropping it in the bath or the sink.
Amie Amie radio pendants are light and waterproof. These pendants have small but powerful batteries which mean that, with normal use, they will last up to three years. They will normally work up to 25 metres away from your Telecom. When you press the alarm button on an Amie pendant the small red light will light up for about three seconds after each button press. However, if the battery is low this light will flash on and off when you press the alarm button.
Fall Detector The Fall Detector is similar to the Amie pendant—you can raise an alarm by pressing the alarm button. However, a Fall Detector, as its name suggests, can also detect when you have fallen over. It will normally work up to 50 metres away from your Telecom. Fall Detector is not waterproof. You should usually attach your fall detector to your belt or clothing. Try to keep the fall detector in the correct position.
Preventing false alarms If the Fall Detector notices a jolt which might have been a fall then it will make a beeping noise and the small light on the front of the detector will flash green. If this happens make sure that your fall detector is in the upright position and the flashing green light will stop. If your Fall Detector remains at an angle for more than 15 seconds following a jolt it will think that you have fallen.
Replacing the battery Unlike the Amie pendant, the Fall Detector has a battery that can be replaced. If your battery needs to be changed then you can ask your supplier or response center to do this. Alternatively, you can undertake this yourself. The Fall Detector uses a 6-volt battery, such as a Duracell PX28L.
Telecom 4000 in detail Telecom is designed to help vulnerable people, and it is important to recognize that we are all vulnerable at some time. For example, a thirty-year old man making house repairs can be at greater risk that an eighty-year old woman spending the day writing in her house. In order to help a wide variety of people, in a diverse range of different situations, Telecom has to perform a wide range of tasks. As a result Telecom is not like a normal telephone.
Identifying callers. There are probably three or four relatives, friends or contacts that you often call. These numbers can be entered into Telecom so that you can call these individuals just by pressing one of the user keys. When these people call Telecom will recognize the number (providing your telephone service provider supports Caller Line Identification). Telecom will flash the key belonging to the person who is calling—you can see who is calling. Inactivity.
Witness protection and domestic violence. If you are at risk, because of domestic violence or because you are due to give evidence as a witness in a court case, then Telecom can be configured so that it raises alarm calls without making any announcements or noise. Whenever you press a button, pull an alarm cord or raise an alarm in any other way, Telecom will quickly and silently make a call to your response center. Monitoring services.
Understanding alarm calls Alarm calls can be raised when you press a button or pull a cord. They can also be made when automatic sensors are set off, such as smoke detectors. Telecom can call response centers or individuals on normal telephones. Individuals who take alarm calls are referred to as personal recipients. Call Lists. Telecom will not just call one telephone number. Telecom can be made to try a whole list of numbers.
Response centers and personal recipients. When an individual (a personal recipient) receives an alarm call your Telecom will announce who is calling when the telephone is answered. When Telecom connects to a response center, however, it will send a series of electronic tones that allow it to communicate directly with the response center’s computers. The computers at the response center display your details to the operator who answers your call.
town that suffers a power cut calling the response center at the same time. Telecom will keep periodically calling the response center until power is restored. What if I break my radio pendant? The radio pendants are quite tough and difficult to break, although it is possible to break a radio pendant given enough force. It is also possible that the battery will run down after three years.
Configuring Telecom Your Telecom can be configured to do many different tasks. This configuration is usually undertaken by an installer or member of staff from your response center. However, there are some settings you can alter yourself. Fast Dial Keys Entering Fast Dials To edit the name and number attached to the Fast Dial user key you should follow these steps. 1. Press and hold down the Fast Dial key you wish to edit. 2. Press key 5 under the flap.
3. Edit the name and number using the numbers under the flap. The C key under the flap will delete a number or letter during editing. You can switch between editing the name and editing the number by pressing the B key. Each number key under the flap has several letters next to it. When editing a name, keep pressing the key with the letter you want until the letter is displayed. 4. Once you have finished editing press the D key under the flap. This will save your changes.
Voice Announcements If one of your keys is displayed as Record then you will be able to record some of the announcements your Telecom uses. In particular, you can record announcements for each of the Fast Dial user keys, as well as the announcement that is played to a personal recipients when the receive alarm calls from your Telecom. Fast Dial announcements You can record up to five seconds of speech for each Fast Dial key. Normally, you should record the name of the person.
Personal Recipients When Telecom calls a personal recipient with an alarm it will announce the number of the Telecom that is calling. However, Telecom can play a recorded message instead, and this can make it easier for the recipient to recognize the call. To record an announcement hold down the # key under the flap and then press and hold down the Record user key. You will then hear an announcement which says, Please record your personal recipient announcement now.
Problems and Answers Most problems can be overcome with a few simple checks. If these checks do not overcome the problem then contact your response center. Alternatively, you can contact Tunstall directly, and the staff will be pleased to help. The alarm button on top of my Telecom does not light up when the power is turned on 1. Check that the transformer is plugged into the power receptacle. 2. Check that the wall receptacle is turned on.
When I press the large alarm button on top of Telecom it does not raise an alarm 1. Is Telecom plugged into the electrical power? Is the large red alarm button lit up as it should be? If it is not then see the section above on this topic. 2. Is your Telecom properly connected to the telephone line? Check the connections between your Telecom and the telephone jack. 3. Is there a fault with the telephone jack? Try raising an alarm with your Telecom plugged into a different telephone jack if one is available.
Federal Communications Commission (FCC) notices This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the base of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Federal Communications Commission (FCC) notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Industry Canada Warnings Notice The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Flap and number keys Speaker Volume keys User Keys Alarm button Interactive display Cancel button Microphone Requesting help • Press the alarm button on your radio pendant. • Press the alarm button on your Telecom 4000. • Use any of the pull cords if fitted. Answering a call • Press the Speaker user key. • Press the alarm button on your radio pendant. • Press the Cancel button on your Telecom 4000. Making a call • Press a Fast Dial user key.
