User's Manual

24 Telecom 4000 User Guide © 2002 Tunstall Group Ltd.
town that suffers a power cut calling the response center at the same time.
Telecom will keep periodically calling the response center until power is
restored.
What if I break my radio pendant ? The radio pendants are quite tough and
difficult to break, although it is possible to break a radio pendant given
enough force. It is also possible that the battery will run down after three
years. For this reason the Tunstall PNC response centers allow their staff to
easily find out when you last used your radio pendant. This is something that
the response center computers record. If you have not used your radio pendant
for a while they may ring you up and ask you to test it.
Periodic calls
How does my response center know if my Telecom is not working properly?
Your Telecom can be set to make periodic calls to the response center. This
is a call that is not heard by you, nor is it answered by an operator. Your
Telecom will simply communicate directly with the response center computers
to let them know that it is working correctly. If the response center computers
do not receive this regular call then they will alert one of the call operators.
The response center staff will then investigate the problem.
What if I accidentally disconnect the telephone line? If the telephone line is
disconnected then Telecom will warn you by making announcements.
Nevertheless, some faults on telephone lines cannot always be directly
detected. This is why Telecom can be set to make periodic calls to the response
center.