User's Manual

Problems and Answers

Most problems can be overcome with a few simple checks. If these checks

do not overcome the problem then contact your response center. Alternatively,

you can contact Tunstall directly, and the staff will be pleased to help.

The alarm button on top of my Telecom does not light up when the power is

turned on

1. Check that the transformer is plugged into the power receptacle.

2. Check that the wall receptacle is turned on. Do other electrical

appliances work when plugged into the same receptacle?

3. Check that the lead from the transformer is properly plugged into

your Telecom.

The alarm button on top of my Telecom continues to flash rapidly

If this rapid flashing continues for a long period (i.e. several minutes) this

indicates that there is a fault with your Telecom. If this is the case then you

need to contact your supplier and explain the problem.

When I press the button on my Fall Detector or Amie pendant my Telecom does

not make an alarm call

1. Stand next to your Telecom with your radio pendant and try to raise

an alarm. If your Fall Detector or radio pendant works when it is

close to your Telecom, but not when it is further away, then see the

section earlier in this guide on radio pendants.

2. If pressing the button on your Fall Detector or Amie pendant does

not make your Telecom raise a call even when you are standing next

to it, then try raising a call by pressing the large alarm button on

the top of your Telecom. If this does not work then the problem is

with your Telecom, not your Fall Detector or other radio pendant

(see the section below). If your Telecom raises a call when you press

the large alarm button on the top of it, but does not raise a call

when you use your Fall Detector or Amie pendant, then you need to

contact your supplier and explain the problem.