How to Guide
Battery Compartment
Reset Button
TurboLock TL111 PRO 25
Problem Possible Cause Solution(s)
Why does the lock
jam? / The door doesn’t
close.
The latch size is wrong. Disassemble the lock and check the latch assembly.
If retrotting, compare the latch length and adjust as
needed. If installed on a new door, adjust the latch and/
or, drill into the door to t the latch as needed.
The strike plate and latch aren’t correctly
aligned.
Open the door and check the alignment of both the latch
and the strike plate. Adjust as needed.
The lock doesn’t work. The lock isn’t receiving power. Ensure the batteries are properly installed. Remove and
reinstall if needed.
The batteries are entirely dead and/or
were not replaced in a timely manner.
Replace the batteries.
Use the emergency power port to power the lock so that
the door opens. Replace the batteries.
I entered the password
wrong (at least 5x).
If a password has been entered wrong 5x
in a row, regardless of the entry method,
the lock will go into a 5-minute period of
inactivity where it cannot be used. This
is a security feature designed to prevent
unwanted parties from using the lock.
Wait 5 min. and try again, or use the physical key to
open the lock directly.
The physical key can be used to override the
security lockout.
Why is the lock beeping
multiple times?
Low battery warning New batteries should be installed as soon as possible
after receiving the rst low-battery warning (three sets of
triple beeps).
I forgot my codes. The codes were not properly recorded. Perform a reset in order to erase all passwords. In
order to perform a reset, you must have access to the
back of the door. Once a reset is performed, record the
passwords in or a secure location.
If none of the above information resolves your issue, please visit our website at www.turbolock.com or contact customer service
at 855-850-8031.