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Table of Contents Section 1 Information & Safety Warnings 4 1.1 Introduction 1.2 Safety Warnings 1.3 Disposal at End-of-Life 4 4 5 Section 2 Package Contents & Overview 6 2.1 2.2 2.3 2.4 6 6 7 7 Contents Overview Battery Information Usage Overview Section 3 Installation (Retrofit) 8 3.1 Pre-Installation 3.2 Main Installation 8 9 Section 4 Installation (New) 11 4.1 Pre-Installation 4.2 Main Installation 11 14 Section 5 Using the Lock Section 6 16 Section 11 Keypad Passwords 16 6.
Section 1 Information & Safety Warnings 1.1 Introduction This user manual will guide you through the functions and usage of your TurboLock TL-99 Bluetooth-enabled Smartlock. It is important that you follow all instructions and regard all notes that appear throughout this manual. Consult this manual before you attempt to use your lock. If you have questions not answered by this manual or are in need of repair or non-routine service, contact customer service at 1-855-850-8031.
• The lock is not a toy. Do not leave children unsupervised around the lock. • Use only the parts included in the original packaging or received from TurboLock. • Verify all surfaces are flat and level before beginning installation. Installation on doors or surfaces with any type of deformity such as gaps or warping may cause the lock to malfunction or fail to operate entirely. • Expected use is for standard doors made for buildings within the US.
Section 2 5 Package Contents & Overview 6 2.1 Contents TL-99 Bluetooth-enabled Smartlock x 1 3 13 9 Outside Knob x 1 Inside Knob x 1 Latch Assembly x 1 Wood Screws x 4 Mounting Screws x 2 12 Inside Screws x 2 4 Backup Battery Pack x 1 - Mounting screws may already be inside the lock upon opening. - Batteries not included. 10 2 11 14 2.
2.3 Battery Information The lock requires four standard or rechargeable ‘AAA’ batteries which will be stored inside the back of the lock. New batteries should be installed as soon as possible after receiving any low battery indication. When the notification begins, the lock will only have enough power for approximately 50 times before the batteries are fully depleted. This indication can be received from the app or the lock itself; the lock will beep after being unlocked.
Section 3 Installation (Retrofit) This section details installation steps needed if you are installing the TL-99 on a door with a single cutout already made. Replacing an older fixture with a newer one is known as a retrofit. If your door has never had a lock or doorknob installed or otherwise has no cutout, please skip to Section 4. • For easier installation, have another person help to hold the lock etc. • Remove all parts of any old lock before installing the TL-99.
(Fig. 1) (Fig. 3) (Fig. 2) Part 2 - Installing the Strike In most cases, the existing strike plate and setup can be used. If you wish to use the one included with your lock, skip to Section 4.1, Part 3. 3.2 Main Installation Step 1. Start with the Outside Knob. Feed the cable through the square hole in the latch and thread the two pegs through the smaller, round holes. If needed, have someone hold the door itself or hold the Outside Knob flat against the front of the door afterwards. (Fig. 4 and Fig.
Step2. Align the Inside Knob on the back of the door making sure to thread the cable and latch pin through the square opening. Use the 2x mounting screws to fasten the Outside Knob and Inside Knob to the door. Make sure both screws are tightened. (Fig. 5) Do NOT force the cable’s connector end through any part of the lock. Damaging the connector may make the lock unusable. Step3. Add batteries to the battery compartment then slide the cover over it.
Section 4 Installation (New) This section details installation steps needed if you are installing the TL-99 on a door without a cutout. If you are using the TL-99 to replace an old lock or if your door otherwise already has a cutout, please go back to Section 3. • For easier installation, have another person help to hold the lock etc. • For your convenience, installation instructions are broken into segments. Read and follow the instructions for both PreInstallation and Main Installation. 4.
Part 2 - Installing the Latch Step 1. Insert the latch into the hole. Using a pencil, mark a line around edge of latch plate to use as a guide. After marking at all four sides of the plate, remove the latch. (Fig. 8) Step 2. Chisel about 3mm (0.1”) deep or until latch plate sits flush with door edge. (Fig. 9) During chiseling, it’s highly recommended to stop and reinsert the latch every once in a while to see if it sits flush. If not, chisel a little more and check again.
Part 3 - Creating a Mortise & Installing the Strike Step 1. Push the door until nearly closed and check where the latch’s bolt touches the frame. Step 2. First, use a pencil to mark the horizontal center of the latch on the door frame. 2 3/4 ” 2 3/8 ” Step 3. Open the door again and extend the line over the edge of the door and inside the frame. Step 4. Measure the inside of the frame. Determine and mark the halfway point.
Step8. Position the strike and strike box, then use a pencil to mark the center points of the screw openings in the strike plate. Set the strike and strike box aside and drill two small holes at each center point. Step9. Position the strike and strike box. Add the two remaining Wood Screws and use a screwdriver (not included) to secure them. 4.2 Main Installation Step 1. Start with the Outside Knob.
Step2. Align the Inside Knob on the back of the door making sure to thread the cable and latch pin through the square opening. Use the 2x mounting screws to fasten the Outside Knob and Inside Knob to the door. Make sure both screws are tightened. (Fig. 14) Do NOT force the cable’s connector end through any part of the lock. Damaging the connector may make the lock unusable. Step3. Add batteries to the battery compartment then slide the cover over it.
Section 5 Using the Lock Press any key so that the keypad lights up, enter the Admin Password, and then enter ‘#’. The lock will engage and unlock the door. Note, the lock will engage again after a moment and lock the door again. The Admin Password must be changed from the default manufacturing password. See Section 6. The lock can also be unlocked via the app. Refer to Section 9. Section 6 Keypad Passwords 6.1 Changing the Admin Password • The Admin Password must always be exactly 6 digits long.
6.2 Adding User Passwords User passwords can be generated so that more people can use or borrow the lock as needed. • The admin must create passwords for users. • User passwords must be 5 digits long. Step 1. Use the keypad to enter the current Admin Password then enter ‘#’. Step 2. Enter ‘2’ then enter ‘#’. Step 3. Before the light turns off, enter a 5-digit password then enter ‘#’. Step 4. Re-enter the same 5-digit password then enter ‘#’ .
Section 8 Using the Mute Function USE WITH CAUTION. Remember to turn off the function when it is no longer needed. Do not leave this function on for extended periods of time. Muting Un-muting Step 1. Use the keypad to enter the current Admin Password, then ‘#’. The lock will engage. Step 1. Use the keypad to enter the current Admin Password, then ‘#’. The lock will engage. Step 2. Press ‘5’ then ‘#’. The lock will stop emitting sound. Step 2. Press ‘5’ then ‘#’. The lock will begin to emit sound.
9.2 Pairing Before pairing, the lock must be reset. Follow each step below for the complete process. Step 1. Use the keypad to enter the current Admin Password, then ‘#’. The lock will engage. Step 2. Press ‘3’ then ‘#’. The lock will reset. Step 3. Press any key so that the keypad lights up. Make sure the keypad is lit up during pairing. Step 4. Open the app, tap the + icon near the bottom of the screen, and then select the lock type. The app will then begin pairing. Step 5.
9.3 Generating, Converting and Deleting Keypad Passwords For users without Turbolock app access, the Turbolock admin can generate and send a 10 digit code that users can manually enter into the Turbolock to gain access. This 10 digit code can be revoked at any time by the Turbolock Admin. If needed, the length of the passwords can be entered into the lock and changed to a shorter one so that it is easier to remember. Keypad passwords should only be used for periods of temporary use.
Step 3. Re-enter the same 5-digit password then press ‘#’. The new password (5 digits) can now be used with the lock. Note, the old password (8-10 digits) will also still remain active. How to Delete Step 1. Use the keypad to enter the current Admin Password, then ‘#’. The lock will engage. Step 2. Before the light turns off, enter ‘4’ then enter the ‘#’. Step 3. Before the light turns off, enter the temporary password (8-10 digits), then enter the ‘#’. Step 4.
Section 10 Resetting the Lock • Resets cannot be reversed. • Performing a reset will delete all passwords including the Admin Password. • Once all passwords are erased, only the Admin Password can open the lock via the default password. • After a reset: ○○ Admin Password will return to its default ‘123456’. ○○ Choose a new Admin Password immediately. See Section 6. ○○ All digital keys and codes issued via the app will be erased. In order to restore app functionality, it must be paired with the lock again.
Section 11 Maintenance Proper cleaning and maintenance of your lock ensures it will continue to work as it should. • For most cleaning purposes, use water and soft, non-abrasive cloth. • If a mess cannot be cleaned with water, apply a gentle cleaner to the cloth and clean. • Do not apply any cleaner or detergent directly to any part of the lock. • After cleaning with any cleaner, rinse with clean water and dry so as not to leave residue on the lock.
Problem Possible Cause Solution(s) Why does the lock jam? / The door doesn’t close. The latch size is wrong. Disassemble the lock and check the latch assembly. If retrofitting, compare the latch length and adjust as needed. If installed on a new door, adjust the latch and or, drill into the door to fit the latch as needed. The strike plate and latch aren’t correctly aligned. Open the door and check the alignment of both the latch and the strike plate. Adjust as needed.
Section 13 Warranty 13.1 Violation The lock cannot be repaired or serviced within its warranty period if any of the following has occurred: • The warranty has expired • Damage occurred during or in relation to non-routine and/or unauthorized disassembly • Failure to provide a valid proof of purchase when requesting service or repair • Damage occurred as a result of natural disaster etc.
which is substantially equivalent to the original product. This Warranty is for one replacement only of like-items and does not cover items out of production if the product is no longer made or stocked. This Warranty is not assignable or transferable. The original purchaser may call the toll-free number at 1-855-850-8031 for service requests. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes WP’s property.
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