User Manual

DualBoard 26
TROUBLESHOOTING
The pen is not charging.
Check to ensure that the pen is seated securely in the pen charger. The pen charger will beep when the pen is properly
inserted. The indicator light with turn green while charging and remain green when the pen has been fully charged. Additionally,
check to ensure that the pen charger is plugged into the DualBoard controller and that the DualBoard is plugged into a working
power source.
The pen is not working.
The pen will go into "sleep mode" after two minutes of inactivity. Click the rocker button or pen tip to reactivate. Additionally,
the pen may need recharged.
The DualBoard is not communicating.
The DualBoard may need reconnected in Device Manager.
How to reconnect the DualBoard...
1
Click the Turning Technologies icon in the notification area (PC)/Menu Extras area (Mac)/Dash Home (Linux).
2
Select eInstruction Device Manager.
Device Manager opens.
3
Select the DualBoard device from the Device Manager window.
4
Click Options and select Connect.
The DualBoard device connects and is displayed with a green checkmark.
How to reconnect the RFCOM wireless receiver...
1
Click the Turning Technologies icon in the notification area (PC)/Menu Extras area (Mac)/Dash Home (Linux).
2
Select eInstruction Device Manager.
Device Manager opens.
3
Select the RFCOM device from the Device Manager window.
4
Click Options and select Connect.
The device connects and is displayed with a green checkmark.
Additionally, check the physical, wired cable connection and confirm that the DualBoard is turned on.
Annotations are not in the correct spot.
The DualBoard needs to be re-calibrated. See Calibrating the DualBoard on page 12.
IMPORTANT
The DualBoard needs re-calibrated anytime it or the projector is moved.
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