TurningPoint AnyWhere for PC User Guide Version 3.
© 2013 Turning Technologies, LLC. Portions Responsive Innovations, LLC, Microsoft Corporation No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Turning Technologies, LLC. All rights reserved. Turning Technologies, LLC, 255 West Federal Street, Youngstown, OH 44503 USA. TurningPoint® is a registered trademark of Turning Technologies, LLC.
1 About TurningPoint AnyWhere . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Technical Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Introduction to TurningPoint AnyWhere . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Downloading TurningPoint AnyWhere. . . . . . . . . . . . . . . . . . . . . . . . . . 8 Opening TurningPoint AnyWhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5 Running a Poll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Polling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Running a Quick Poll with TurningPoint AnyWhere. . . . . . . . . . . . . 41 Polling with a Question List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Adding a Question On-the-Fly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9 Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 TurningPoint Anywhere and Learning Management Systems (LMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Logging into an LMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Importing a Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Exporting Grades/E-mailing Student Grades . . . . . . . . . . . . . . . . . . .
1 About TurningPoint AnyWhere Poll in any application with the power of TurningPoint AnyWhere. Expand the interactive capabilities of your presentation beyond PowerPoint and conduct polling using content in your preferred format - web browsers, PDFs, Word documents and more. Use existing presentations or materials for easy, instant polling.
Technical Requirements Technical Requirements The following are required for TurningPoint AnyWhere to properly function. • Microsoft Windows 32 or 64 bit XP, Vista or 7 • Intel or AMD 600 MHz class processor (1 GHz or higher recommended) • 256 MB RAM • 60 MB hard disk space (an additional 32 MB is required if Microsoft .NET Framework 2.0 is not already installed) • 1024 x 768 resolution on a 32-bit color or higher • Standard USB 1.1/2.0 port (for USB-based hardware devices) • Ethernet or 802.
Introduction to TurningPoint AnyWhere Introduction to TurningPoint AnyWhere TurningPoint AnyWhere's floating toolbar allows polling from content in whiteboard software, web browsers, PDFs, Word documents and more. No additional preparation is necessary. Assessment and tracking for groups or individuals is also easily accomplished with a powerful reporting feature.
Introduction to TurningPoint AnyWhere 5 Enter the required information and click Submit. 6 When prompted, save the file to a specified location. Opening TurningPoint AnyWhere The software must be installed and open on the computer in which the presentation is to be run. How to open TurningPoint AnyWhere... 1 Right-click on the downloaded zip file. 2 Select Extract All. 3 Follow the steps in the Extraction Wizard and save the unzipped folder to the desired location.
Introduction to TurningPoint AnyWhere How to configure TurningPoint AnyWhere for automatic updates... 1 Open TurningPoint AnyWhere. 2 Click Settings on the Launchpad. 3 Select Application from the left navigation pane. 4 Change the value for Automatically Check for Updates from False to True. 5 Click Done. The next time TurningPoint AnyWhere is opened, you will be notified if an update is available.
TurningPoint AnyWhere Launchpad TurningPoint AnyWhere Launchpad The Launchpad provides quick access to commonly used features. TurningPoint AnyWhere Launchpad Poll Poll is the main function of TurningPoint AnyWhere. • Poll allows for immediate access to the showbar and quick polling. • Click anywhere in the Poll area to launch the showbar and begin polling. Polling Assistant The Polling Assistant allows for a question list or a participant list to be set up for the polling session prior to polling.
TurningPoint AnyWhere Launchpad Create and Manage From Create and Manage, participant lists and question lists can be created or edited, sessions can be continued or viewed, results can be exported and reports can be generated. • Participants • Create a Participant List - Creating a Participant List on page 21. • Edit a Participant List - Editing a Participant List on page 22. • Import an LMS Participant List - Importing a Participant List on page 68.
The TurningPoint AnyWhere Showbar The TurningPoint AnyWhere Showbar The showbar provides access to all features that are needed while polling the audience. Features include: TurningPoint AnyWhere Showbar Button Action The Start button opens polling. The Stop button stops polling and is only displayed when polling is open. The Poll Menu button is displayed to the right of the Start/Stop polling button.
The TurningPoint AnyWhere Showbar Button Action The Chart button starts/stops live charting. The Presentation button shows/hides the presentation window. The Response Grid button shows/hides the response grid. The Non-response Grid button shows/hides the non-response grid. The Countdown Timer button shows, starts, stops and hides the countdown timer. The Connection Information button shows/hides receiver and/or ResponseWare connection information.
2 Response Device Configuration The following Turning Technologies’ response devices are compatible with TurningPoint AnyWhere: • ResponseCard IR or RF • ResponseCard XR • ResponseCard NXT • ResponseWare • PresenterCard This section covers: • Configuring IR or RF Receivers • Configuring ResponseWare • Configuring a PresenterCard • Testing the Response Devices TurningPoint AnyWhere User Guide 15
Configuring IR or RF Receivers Configuring IR or RF Receivers Prior to polling, it is recommended to verify the channel of the receiver. For the receiver to communicate with the ResponseCards, both the receiver and ResponseCards must be on the same frequency (channel). How to configure IR or RF receivers... 1 Plug in the IR or RF Receiver. 2 Click the Main Menu button on the showbar. 3 Mouse over Tools and select Settings. 4 Select Response Devices from the left panel.
Configuring a PresenterCard • Placing a check mark in the box next to Save Information will save the account information. 5 Select Allow Guests or Require Login. Allowing guests will allow anyone with the Session ID to connect, a Required Login will only allow those with and active ResponseWare account to connect. 6 If a Reserved Session ID was created through www.rwpoll.com, enter it in the Reserved ID box. Note Reserved Session IDs are custom IDs that allow presenters to keep the same Session ID.
Testing the Response Devices 4 Select Tools then Settings. 5 Select Response Device from the panel on the left. 6 Under the PresenterCard category and the Paired PresenterCard setting, click Change. The PresenterCard Pairing Window opens. 7 Press a button on the PresenterCard other than the Channel button. The Detected Device ID appears in the window. 8 Click Pair. Note Changing the channel on the device receiver, the PresenterCard will need to be paired again.
Testing the Response Devices The Device ID and response will appear if the connections have been properly configured. Note If the Device ID and response do not appear, verify that the receiver and ResponseCard are on the same channel. If using ResponseWare, verify the internet connection. 6 Click End Test to complete the polling test. 7 Click Done to close the Settings window.
3 Participants Participant lists identify the members of the audience - students, trainees, survey respondents - who will use a response device during a presentation. The participants’ names and required information are stored along with Device IDs.
Creating a Participant List Creating a Participant List A participant list stores audience members’ names, Device IDs and any other information relevant to the session including User ID, e-mail address, etc. How to create a participant list... 1 Click the Main Menu button on the showbar. 2 Mouse over Participants and select Create Participant List. 3 Select a Participant List Template.
Editing a Participant List 6 Click Next. The Participant List Summary Page displays the participant list name (with the default time and date stamp) and the number of fields. 7 Name the participant list. • Click the number of fields or click Back to return to the field selection window. 8 Select a field and enter the participant information. 9 Press Enter on the keyboard to go to the next row. 10 Repeat steps 10 and 11 until all participant information has been entered. 11 Click Done.
Loading a Participant List • Remove a Field - Select the field to be removed. The entire column is now highlighted. Click the Participant Menu button and select Remove Field. • Add a Participant - Select a row by clicking on the row number in the gray area to the far left. Click the Participant Menu button and select Add Participant. A blank row is added to the list below the select row. Enter the new participant information by typing in the blank boxes.
Verifying Participants and Device IDs 2 Mouse over Participants, Load Participant List and select one of the following: Auto Select an Auto list to collect Device IDs or user information from ResponseCards IR, RF, XR, NXT or ResponseWare to build a real-time participant list. Anonymous Select an Anonymous list if participant tracking is undesired. Browse... Click Browse... to select a saved participant list to be used with the session.
Printing a Participant List 5 Click Registration Closed. The button label changes to Registration Open. At this time, participants can begin to register their devices. 6 Each participant must locate their name and press the number on their response device that corresponds with the number to the left of their name. The Device ID for the participant will now appear in the Device ID column.
Deleting a Participant List Deleting a Participant List A participant list may be deleted if it is no longer needed. How to delete a participant list... 1 Click the Main Menu button on the showbar. 2 Mouse over Participants and select Delete Participant List. 3 Select the participant list to be deleted. 4 Click Delete.
4 Polling with a Question List Question lists allow questions to be defined and correct answers to be set prior to polling. The question and answer choices are displayed in a window independent of the showbar. Available Question Types: • Multiple Choice • Fill in the Blank - Available for XR and NXT ResponseCard users, fill in the blank answers have a limit of 16 characters. Multiple correct answers must be separated by a semi-colon.
Question Lists Question Lists Creating a Question List A question list may be created via the launchpad or the showbar. The steps below describe creating a question list via the showbar. How to create a question list... 1 Click the Main Menu button on the showbar. 2 Mouse over Question List and select New Question List. • The Question Editor opens. Question list options are displayed across the top of the window. Questions are listed in the left panel.
Question Lists 4 Enter the answer text in the boxes provided. • Assign a correct answer by selecting Correct from the drop-down menu to the right of answer choice. All other answer choices will automatically be designated as Incorrect. • More than one correct answer can be assigned by selecting Correct from the drop-down menu to the right of another answer choice. • To apply a correct answer indicator, check the box labeled Display Correct Answer in the right panel under Presentation Properties.
Printing a Question List 5 To delete a question: a Select a question from the list in the left panel. b Click the Delete Question button at the top of the window. 6 Add another question to the list by clicking the Add Question button at the top of the window and selecting the desired question type. Note Questions can also be added to a question list by importing them from another source. For more information see Importing Questions on page 32.
Closing a Question List How to close the question list... 1 Click the ( X ) next to the Question List displayed on the Showbar. 2 Optionally, click the Main Menu button on the showbar, mouse over Question List and select Close Question List.
Importing Questions Importing Questions Questions can be imported from: • Other Question Lists • Session Files • QuestionPoint • QTI Documents • XML Files For complete instructions on how to use QuestionPoint, please refer to the QuestionPoint 2.1.1User Guide, available at http://www.turningtechnologies.com/user-guides. Importing Questions into a Question List Importing questions into TurningPoint AnyWhere is a quick and easy way to generate question lists. How to import questions into a question list...
Formatting QTI Documents • XML Files have an .xml extension. Note If importing incompatible question types, a warning dialogue box will display the questions being omitted. The questions are added to the question list and appear in the left pane in the Question Editor. Formatting QTI Documents TurningPoint AnyWhere can convert Respondus content into an interactive presentation through the QTI parser.
Formatting XML Files Formatting XML Files The following is a basic shell of the XML file type accepted by the TurningPoint Parser: Each element is described below, along with an example and an explanation of the attributes.
Formatting XML Files slide Each slide element contains the question and answer information for a single slide. Attribute Description id An optional attribute that contains a unique identifier for the slide. type Defines what type of slide to create using a single-letter code.
Formatting XML Files Attribute Description filename An optional attribute that contains a filename for a picture that can be included with the question. imageposition An optional attribute that sets the question picture position. The following are acceptable values: • L = Left • R = Right • F = Full topic The topic element contains the question topic. Attribute Description id An optional attribute that contains a unique identifier for the topic.
Standards Standards TurningPoint AnyWhere’s Standards Tool allows the use of built-in standards (per state or country, topic, subject and grade level) to create custom lists of standards on which participants can be evaluated. Whether training, teaching, or testing, standards helps organize the material in a presentation into subject areas, competencies, or other standards which the participants should meet. Participants’ results can be viewed by standards Reports.
Standards All of the standards for the selected state or country, subject, grade, and topic, display in the left pane of the Standards window. 9 Select the question in the left panel of the Question Editor. 10 Select a standard from the list. 11 Select the right arrow button (>) to assign the standard to the question. The standard displays in the list of current standards in the right pane of the Standards window. Remove a standard using the left arrow button (<).
Standards standards folder, click Load.The Delete button allows Standards Lists to be deleted from the standards folder. The New button allows the creation of a custom Standards List. 5 Click New. TurningPoint AnyWhere prompts for a new name be entered for the Standards List. 6 Enter a name in the box provided and click OK.
Standards 12 Repeat these steps beginning with step 9to add standards to additional questions. Assign multiple standards or use multiple Standards Lists. To start over, select the Clear All button to clear all standards from all of the questions in the question list. 13 When finished assigning standards, click Save to save the changes to the question list or Save and Load to automatically load the question list for polling.
5 Running a Poll This chapter covers: • Polling • About the Chart Window TurningPoint AnyWhere User Guide 40
Polling Polling This section covers: • Running a Quick Poll with TurningPoint AnyWhere • Polling with a Question List • Adding a Question On-the-Fly • Adding a Countdown Timer • Adding a Response/Non-response Grid • Changing the Display Format of the Percentages • Setting a Correct Answer • Comparing Results Running a Quick Poll with TurningPoint AnyWhere Quick polling is considered polling without a question list or a participant list. It is generally used to peak the audience’s interest/involvement.
Polling • Show the response or non-response grid by clicking the Response or Non-response Grid button on the showbar. 2 Click the Stop button to close the poll and display the results of the participants. Tip Charts can be set so they are not displayed when polling closes. For more information on chart settings, see TurningPoint AnyWhere Settings on page 54 Polling with a Question List Follow the steps below to poll with a question list.
Polling • Click the Minimize/Maximize button on the bottom left of the question screen to reduce the window. This will allow the question screen to be moved. Click the Minimize/Maximize button again to restore the window to full screen mode. • Click the Showbar icon on the bottom left of the question screen to hide the TurningPoint AnyWhere showbar. Click the Showbar button again to bring back the showbar. 4 Click the Stop button to display the results.
Polling Adding a Countdown Timer A countdown timer may be added to any question while polling is open. How to add a countdown timer... 1 Click the Start button on the showbar. 2 Click the Countdown Timer button on the showbar. 3 Click ( + ) to add time to the countdown or ( - ) to deduct time from the countdown in five second increments. Adding a Response/Non-response Grid A response or non-response grid may be added to any question while polling is open. How to add a response or non-response grid...
About the Chart Window About the Chart Window This section explains: • Changing the Display Format of the Percentages • Setting a Correct Answer • Comparing Results Changing the Display Format of the Percentages The chart percentages may be displayed in several ways. Follow the steps below to change the decimal placement. How to change the display format of the percentages... 1 Click the %button on the bottom left corner of the chart window.
About the Chart Window Comparing Results The Compare with Question feature allows users to compare the results of two questions side-by-side. How to compare results... 1 Click the Compare with Question drop-down menu on the bottom right corner of the chart window and select the question to be compared with the current question. The chart window displays the results side by side. Current results are displayed in red, selected question results are displayed in blue.
6 Collecting Data This chapter discusses: • Sessions • TurningPoint AnyWhere Session Viewer TurningPoint AnyWhere User Guide 47
Sessions Sessions This section covers: • Saving a Session • Resetting a Session • Continuing a Prior Session • Displaying Connection Information • Sending Feedback to ResponseWare Participants This section also explains the functionality of the Session Viewer. Saving a Session In order to view results data, a session must be saved. Sessions can be saved in any location, such as a flash drive or the desktop, however it is recommended to save sessions in the TurningPoint AnyWhere default location.
Sessions Resetting a Session Resetting a session removes all the response data associated with the current session. How to reset a session... 1 Click the Main Menu button on the showbar. 2 Mouse over Session and select Reset Session. 3 A prompt to save the session data is displayed if unsaved data is detected. • Responses on the showbar is now set to zero (0). Continuing a Prior Session TurningPoint AnyWhere has the ability to resume a saved session.
Sessions • The Connection Information box displays the RF channel number and/or ResponseWare information. 2 To close the Connection Information box, click the Connection Information button again. Sending Feedback to ResponseWare Participants Participants are able to send messages via ResponseWare or the ResponseCard XR and NXT, or press the (?) button on the ResponseCard RF, while polling is open. If a message has been received, the Feedback section of the showbar increases by one.
TurningPoint AnyWhere Session Viewer TurningPoint AnyWhere Session Viewer The Session Viewer is a real-time session editor. Through the Session Viewer, question and answer text can be added to polled questions, and real-time edits can be made to the loaded participant list. To open the Session Viewer click the Main Menu button on the showbar, mouse over Session and select Session Viewer.
TurningPoint AnyWhere Session Viewer • More than one correct answer can be assigned by selecting Correct from the drop-down menu next to another answer choice. 4 Click Add Answer Choice at the bottom of the right panel to add another answer choice. 5 Click the ( X ) next to the answer choice to remove it from the list. Participants The Participants section of the Session Viewer allows updates to the currently loaded participant list.
7 Settings From the Launchpad, click Settings on the bottom right corner.
TurningPoint AnyWhere Settings TurningPoint AnyWhere Settings The Settings window consists of two panels. The left panel lists each settings category. The right panel lists each available option within the settings category. Click a settings category to display all available options. Application Settings Application Settings Setting Description File Location Sets the default save location for participant lists and sessions. Network resources can be specified as default save locations.
TurningPoint AnyWhere Settings Setting Description Show Balloon Tip Turns the display of balloon tips on the status icon on or off. Background Color Sets the background color of the showbar and other windows in TurningPoint AnyWhere. Default Quick Poll Answers Determines the highest response acceptable when polling. Shortcut Keys Setting Description Start/Stop Polling Set a keyboard shortcut to start/stop polling.
TurningPoint AnyWhere Settings Presentation Presentation Description Setting Answer Bullet Format Sets the format for question bullets. Choices include numeric or alpha. Display Question and Answers If set to True, displays question and answers in a presentation style when polling is open. Fullscreen When set to True, displays the question and answers in full screen mode. Question Font Sets the default font type for the presentation question.
TurningPoint AnyWhere Settings General General Settings Setting Description Show Results When set to True, displays the chart window when polling is closed. Include Screen Shots When set to True, takes a screenshot of the presenting computer ‘s screen when polling closes. The screenshots will be saved with the session file. Show Status Item When set to True, displays the status icon in the system tray.
TurningPoint AnyWhere Settings Response Devices ResponseCard Channels Setting Description Receiver Serial # When a receiver is plugged into the computer, the serial number and firmware version number is displayed. Using the drop-down menu, the radio frequency channel number for the receiver can be set. Response Device General Setting Description Force Channel Change When set to True, the receiver retains the channel as set in the ResponseCard channel settings.
TurningPoint AnyWhere Settings PresenterCard Setting Description PresenterCard Device ID Displays the currently paired PresenterCard. To pair a new PresenterCard or change to a different PresenterCard, click the Change button to launch the wizard Programmable Button 1-3 Allows the three Programmable Buttons on the PresenterCard options to be set.
TurningPoint AnyWhere Settings RemotePoll Monitor Setting Description Enable RemotePoll Monitor This setting, when set to True, enables connections via RemotePoll. RemotePoll Monitor Port The port that RemotePoll clients connect through. Only ports 1025 - 65535 are allowed. Some ports may not be available because they are in use by other applications or restricted for security reasons. Polling Test For step-by-step instructions on running a polling test, see Testing the Response Devices on page 18.
8 Reports TurningPoint AnyWhere provides two different reporting options: • Basic Reports • Screenshots TurningPoint AnyWhere User Guide 61
Basic Reports Basic Reports Reports provide information about a session. If a participant list was used with a session, users can determine how participants answered and scored. Generating a Report A session must contain at least one question for a report to be generated. How to generate a report... 1 Click the Main Menu button on the showbar. 2 Mouse over Tools and select Reports. • TurningPoint AnyWhere displays a list of the saved session files and the current session file in the left panel.
Basic Reports Report Description Overall Standards Displays the standards and the question and answer text along with the overall responses of the participants. Difficulty and Discrimination Indexes Displays the difficulty index and the discrimination index for each individual question item during a single session or assessment.
Basic Reports Saving a Report Reports can be saved as HTML or CSV. How to save a report... 1 Follow steps 1- 4 of Generating a Report on page 62. 2 Click Save. 3 Select Save as HTMLor Save as CSV. • The HTML file will open in the default web browser. • The CSV file will open in Microsoft Excel. A CSV is a text only file. 4 Specify the save location and name the file. 5 Click Save.
Screenshots Screenshots Screenshots can be extracted in TurningPoint AnyWhere. By default, the software captures the entire desktop. Extracting Screenshots To extract screenshots, Include screenshots must be set to True in the General category of Settings. How to extract screenshots... 1 Click the Main Menu button on the showbar. 2 Mouse over Tools and select Extract Screenshots. 3 Click Browse... to select a session file. 4 Click Browse... to select a destination folder for the screenshots.
9 Integrations TurningPoint AnyWhere integrates with the following Learning Management Systems: • Blackboard • Moodle • Performance Matters • Sakai • Turning Technologies Web Registration Utility • WebCT 6/Vista Editions TurningPoint AnyWhere User Guide 66
TurningPoint Anywhere and Learning Management Systems (LMS) TurningPoint Anywhere and Learning Management Systems (LMS) Logging into an LMS Prior to logging into an LMS, please verify with your IT Department that the LMS is installed and working properly. For technical issues regarding TurningPoint AnyWhere and LMS, contact Turning Technologies’ Customer Support team. How to login to an LMS... 1 Click the Main Menu button on the showbar. 2 Mouse over Tools and select Integrations.
TurningPoint Anywhere and Learning Management Systems (LMS) Importing a Participant List Prior to importing a participant list, the steps in Logging into an LMS on page 67 must be completed. How to import a participant list... 1 Select Import Participant List and click Next. 2 Select the course and click Finish. 3 Name the participant list, specify the save location click Save. 4 A confirmation that the list was successfully imported will be displayed. 5 Click OK.
TurningPoint Anywhere and Learning Management Systems (LMS) • Optionally, check the box to e-mail individual results to students through WebCT/Blackboard and enter your e-mail address. Additionally, there is the option to include a Common Message. 5 Click Finish. Exporting Session Data TurningPoint Anywhere session files can be exported into a text file. The text file can be used to import the data into a variety of other applications.
TurningPoint Anywhere and Learning Management Systems (LMS) 8 Click Finish to exit the Export Wizard. Create or Edit Export Schemes... 1 Click the Main Menu button on the showbar. 2 Click File and select Export Session Data... 3 Select the radio button labeled Create or Edit Export Schemes. 4 Choose a session file. • Select the Current Session (in red text) to use the session currently open. • Select a session file from the list of files. • Select a session file from the backup session files.
TurningPoint Anywhere and Learning Management Systems (LMS) To view the information from the participant list, press the F5 key or right-click in the window and select Refresh Participant List Data. This displays the participant list and shows the fields available to include in the exported data. Any of the information defined in the participant list can be included. 9 Select the Responses tab. The Export Data window displays the Responses tab.
TurningPoint Anywhere and Learning Management Systems (LMS) 13 When finished modifying the settings on the applicable tabs, click Next. The Export Data window displays a group of settings for specifying the format of the exported file. There is an example export at the bottom of the window showing a sample based on the settings specified. Observe this example the format settings are changed in the next few steps to ensure it matches your expectations.
TurningPoint Anywhere and Learning Management Systems (LMS) 18 To save the export data, click the down arrow and select Save Export (.txt). A window opens for a location and filename to be entered for the exported file. 19 Specify a name and location for the exported file. 20 Click Save. Optionally, click Save Scheme (.tpx) to create an export schemes can be reused to save the data from other session files in the same format. Specify a location and filename for the export scheme in the same way.
10 Contact Us If you have questions or concerns, additional resources are available online or by calling a Turning Technologies representative. Online Assistance Turning Technologies offers online assistance through its website at www.turningtechnologies.com. Go to the Support page of the website to find more information, such as support guides and manuals, online tutorials and product training.
Customer Support Turning Technologies’ Customer Service Department offers first class technical support second to none. Technical Support is available Monday - Friday, 7:00 a.m. - 9:00 p.m. EST. For your convenience we offer several methods of communication for technical support. From within the contiguous United States, you can reach Customer Service toll-free by calling 1.866.746.3015. If calling from outside the United States please call +1.330.746.3015.