Operation Manual

11
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Troubleshooting Tips
Possible cause Solution
Volume control turned down Press the Volume Up button on the Xbox One Audio Adapter
If necessary, press the Game button of the Chat/Game Mix.
Loose connector Conrmthateachplugisinsertedrmlyandfully.
Possible cause Solution
Microphone muted Press the Mic Mute button on the Xbox One Audio Adapter.
Mic boom loose
Conrmthatthemicboomisfullyinsertedintothejackon
the left earcup.
Possible cause Solution
Chat volume control turned
down
Press the Chat Button on the Chat/Game Mix of the Xbox One
Audio Adapter.
Loose connector Conrmthateachplugisinsertedrmlyandfully.
No sound/low sound
Microphone not working
If your issue is not resolved by these steps, please visit turtlebeach.com/support
No chat volume/low chat volume